Todd @ TM Engineering-has anyone heard from him???
03-20-08, 01:04 PM
#16
his username here is DoubleWhoosh or something along those lines.
03-20-08, 02:53 PM
#17
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I'm n the same boat, going on a 2 week wait.... I hope he gets better but that is no reaon to leave a customer waiting on parts that have been charged for...
Yesterday I called and a guy answered (didn't sound like Todd), but gave me an attitude... when I asked to go pick up my kit his response was a BIG sigh... "uuuuuuuuuuuuuuuuuuggghhhhhhhh"..
BTW, AutoCoutureSC, thank you for the responses through PM.
Yesterday I called and a guy answered (didn't sound like Todd), but gave me an attitude... when I asked to go pick up my kit his response was a BIG sigh... "uuuuuuuuuuuuuuuuuuggghhhhhhhh"..
BTW, AutoCoutureSC, thank you for the responses through PM.
03-20-08, 06:23 PM
#18
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Well at this point I would like some confirmation that my order has been canceled.
I understand it is very hard to do anything when you are injured, but this again aligns with my statement about a one man show.
I wish him well in his recovery.
I understand it is very hard to do anything when you are injured, but this again aligns with my statement about a one man show.
I wish him well in his recovery.
03-20-08, 06:46 PM
#19
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It looks like my stuff shipped out today. Although I ordered struts and springs and there are two packages at 15lbs a piece according to FedEx.
I will post again when I get the items.
I will post again when I get the items.
03-20-08, 07:39 PM
#20
30lbs total sounds reasonable for strut/shocks. And yes, I agree... He should at least hire some kind of secretary for customer service. More reason for him to hire one since he's injured. I have quite a few friends who I recommend going to TM engineering and they all wanted Tein coilovers. i then got b|tched at because they were wondering why I recommended them a place that doesn't even answer phone calls 
It's a shame that he has no one else to help him.
It's a shame that he has no one else to help him.
03-23-08, 10:48 AM
#22
For the people who personally know Todd, good for you. But that doesn't satisfy me. No matter what you say about how good he is and how he's such a stand up guy, service like that will not get me to order from him. I rather go off-site if I have to.
You have to remember that customer satisfaction is ALWAYS #1. I don't care if you're his brother or his best friend in the whole entire world. You can protect him all you want by saying how good he is and all (and I'm sure he is a swell guy if I got to know him too), but business has to come first.
I just had to vent on that. ClubLexus may be a "tight" forum with everyone sticking together, but again, business over leisure/pleasure (or whatever you want to call it) anyday. And from what I've read about his delays and lack of communication, he's not getting any business from me.
You have to remember that customer satisfaction is ALWAYS #1. I don't care if you're his brother or his best friend in the whole entire world. You can protect him all you want by saying how good he is and all (and I'm sure he is a swell guy if I got to know him too), but business has to come first.
I just had to vent on that. ClubLexus may be a "tight" forum with everyone sticking together, but again, business over leisure/pleasure (or whatever you want to call it) anyday. And from what I've read about his delays and lack of communication, he's not getting any business from me.
03-23-08, 11:58 AM
#23
For the people who personally know Todd, good for you. But that doesn't satisfy me. No matter what you say about how good he is and how he's such a stand up guy, service like that will not get me to order from him. I rather go off-site if I have to.
You have to remember that customer satisfaction is ALWAYS #1. I don't care if you're his brother or his best friend in the whole entire world. You can protect him all you want by saying how good he is and all (and I'm sure he is a swell guy if I got to know him too), but business has to come first.
I just had to vent on that. ClubLexus may be a "tight" forum with everyone sticking together, but again, business over leisure/pleasure (or whatever you want to call it) anyday. And from what I've read about his delays and lack of communication, he's not getting any business from me.
You have to remember that customer satisfaction is ALWAYS #1. I don't care if you're his brother or his best friend in the whole entire world. You can protect him all you want by saying how good he is and all (and I'm sure he is a swell guy if I got to know him too), but business has to come first.
I just had to vent on that. ClubLexus may be a "tight" forum with everyone sticking together, but again, business over leisure/pleasure (or whatever you want to call it) anyday. And from what I've read about his delays and lack of communication, he's not getting any business from me.
i go to him because of one reason.. he's the only guy with the know-how and knowledge to get my custom mods done. i have my own mechanic... i have my own parts hook up, but when I need custom things done... he's the only guy i go to.
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