jracerlmn

So my story is that I had my mother take my GS300 for me to Carlsbad Lexus for a routine maintenance service because i was out of the city for meetings. Her english isn't particularly good and i was a little worried so i asked her to call me later about what was needed.

Later in the day she calls me back saying in addition to regular service, something else is wrong with my car. Uh oh. So i gave the service advisor Matthew Johnson a call and he told me that in addition to the regular service, one of my rear shocks went kaput.

At this point all i can think about is how much this will cost me when Matt continues to say that the car is barely out of warranty and that he FEELS and UNDERSTANDS that these things suck and repairs aren't cheap. He then proceeds to say that he'll cover it under warranty before i could say anything else.

WHAT???!!!!

All i can say is wow thanks. In the past I've always gotten good service at Carlsbad Lexus and this just goes to show how good they really are. He's getting all top scores from me on his dealer service report.

Matthew Johnson at Carlsbad Lexus. I owe that guy an expensive bottle of wine at Christmas.

chris07is

iTrader: (10)

thats a great service...