<rant> West End Wheel Alignment - Gardena
05-14-09, 02:38 PM
#46
just my 2 cents.. from what i read he looks like a busy man. I dont think hes trying to be rude but hes just busy. If you cancel you go to the end of the line. He seems to be Straight to the point. i dont know him but as long as the work is good... who care about customer service.. all i care is my car is taken car of.. straight to the point. The End.
05-14-09, 02:48 PM
#47
^^^this guy, as a customer i would expect the same attitude from a business person thats working on my car, or else you wont be seeing me around their anymore. its the first impression that makes your business expand with "word of mouth". Its fine he knows our cars but I wanna see some respect. But thats just me.
05-14-09, 03:34 PM
#49
Darrin : sorry I don't have any open schedule for you until next few weeks
me : yes, i know you are full until next few weeks, so I'd like to make an appointment for the next 2-3 weeks also.
Darrin : no, I don't have time for YOU until the next few weeks. You have to buy your cancel appointment (no quite clear on this, but I think he said something like that). Call me again in the next few weeks.
me : oh
me : yes, i know you are full until next few weeks, so I'd like to make an appointment for the next 2-3 weeks also.
Darrin : no, I don't have time for YOU until the next few weeks. You have to buy your cancel appointment (no quite clear on this, but I think he said something like that). Call me again in the next few weeks.
me : oh
Customer Service is everything and even if he's the best, leaving one customer with a sour taste can make a difference. Why do you think TMengineering doesn't have the same customer base that they had a long time ago?
05-14-09, 03:46 PM
#51
Seems like Darrin was trying to 'teach' a lesson but really, he's just losing one potential customer.
Customer Service is everything and even if he's the best, leaving one customer with a sour taste can make a difference. Why do you think TMengineering doesn't have the same customer base that they had a long time ago?
Customer Service is everything and even if he's the best, leaving one customer with a sour taste can make a difference. Why do you think TMengineering doesn't have the same customer base that they had a long time ago?
05-14-09, 04:02 PM
#53
He basically asked to make another appointment whenever Darrin is available again (next few weeks?). Darrin didn't do that did he..instead he tried to delay it even further by telling Kevin to call back within a few weeks. Seems like Darrin was trying to 'teach' a lesson but really, he's just losing one potential customer.
Customer Service is everything and even if he's the best, leaving one customer with a sour taste can make a difference. Why do you think TMengineering doesn't have the same customer base that they had a long time ago?
Customer Service is everything and even if he's the best, leaving one customer with a sour taste can make a difference. Why do you think TMengineering doesn't have the same customer base that they had a long time ago?
05-14-09, 05:15 PM
#55
Originally Posted by i3urton
i dont know him but as long as the work is good... who care about customer service.. all i care is my car is taken car of.. straight to the point. The End.
Last edited by masboy; 05-14-09 at 05:21 PM.
