AM1

iTrader: (6)

man you guys are still dragging this one out? i would have locked this up already. basically if you care about great customer service and hate it when it isnt very good do not go to west end, as you will get your feelings hurt. if you want probably one of the best alignment guys to work on your car and can take the customer service not being perfect then go to west end and get in line. you guys can debate all you want about good and bad customer service.....

Peter_95

iTrader: (2)

jeff, you cry for him too lol!

anyways.... yes, kevin is like the nicest guy and tried to settle with Darin with respect as a customer can, but as a business man, Darin was wrong wrong wrong....
And for that guy who said customer service is not important to him, i guess it is ok for him since he probably doesn't own a business himself, and if he does, OMG, i feel sorry for all his customers.

lexusscturbo

iTrader: (12)

Darin is in demand though; his prices are pretty decent too? I think 380 for an alignment/ coil over/ upper control arm install/ and counter balancing, as well as adjusting the coil overs to the driver's habits

GSteg

iTrader: (15)

$380 for all that? I knew someone from my old forum paid $240 for an alignment plus corner balancing alone. $140 more for coilover and UCA install is a damn deal!

ffpowerLN

iTrader: (1)

Does that justify the way he treated masboy?

We all know the answer of that question.

Look, clearly some of you are buddies with Darin or really admire his work but it's fairly obvious that he treated masboy UNPROFESSIONALLY. I have no problem for backing a friend up but there has to be a limit. Nobody is denying his great work here but if he really dropped the ball big time on this one as far as customer service is concerned. Maybe some of you don't have problem to get ****ed all over here and there as long as you get what you want but I prefer to be treated with respect just like how I treat other people.

Peter_95

iTrader: (2)

when someone treats you like that, that just means he doesn't respect you.
To some people, Respect goes a long way, and i wouldn't want anyone viewing me as trash, that's my .02 and thats is all for me.

edgy

Darrin was definitely not too cool in that situation & it sounded pretty harsh but there must have bene more going on there that ruined his day cause he is usually from my exp. NOT a ****.

Bottom line is Darrin was in the wrong for NOT having an operational Answeing service or machine so he could have taken a message about the cancelled Apptmt. fro mwhat i know he usually rolls into the shop about 8 815 or so even with an 8am apptmt... when i went there 1st time, I was there before him that day.........

Ya gotta figure he deals with a lot of younger kids who think they need his services but are flakes & iresponsible with appointments....&...being the one mans show he is, he DEFINITELY lost income i am sure he was banking on,..... since he doesn't double book appointments and/or accomodate "Drive Up/Non apptmt. " business. he was left hanging...again, nothign a foking 15 dollar ANSWERING MACHINE wouldn't have helped manage...

So for sure had to sit around waiting for the next Apptmt to come in so several hours lost on his books with no income.....that and it could just have been a ****ty week....?? everyone has bad days & when **** ain't right all it takes is a little extra **** on top to just blow your attitude some times...

IMO Darin is pretty darn cool for the most part, & and his customer service was fine when I called & talked with him & eventually went there & had him do my car....
(corner balancing & coilover adjustments & dialing in) ...but then again ...I didn't cost him some income due to my personal/professional scheduling problems......


if you need the best ... call tomorrow & give a different name like some one else said...
if not,.... find another place


as for the respect issue... i am sure it was more of a bad week got a little worse that day & he just wasnt going to be good to deal with no matter what he's not a tool liek some people with alot of "Rep" based business can be.....

Rich27

iTrader: (9)

It's unfortunate that this happened to you, but Darrin is one really really cool dude.

He spent about an hour and a half doing my front and rear alignment. He answered all my questions and we had a great conversation about cars and life. There was another person that was waiting for him, but he took his time with my car and did not rush the job at all.

As far as my experience with his work and customer service, I would give in two huge thumbs up.

Peter_95

iTrader: (2)

havent seen you post in a while.... whats been up doode?

brianlin87

iTrader: (11)

i've taken all my cars to Darrin and he's been the most stand up guy i've worked with in regards to installation/pricing/alignment/corner balancing.

from track set-ups to just daily cruisers, Darrin is my one stop shop for suspension.

AM1

iTrader: (6)

its funny cuz everytime i go there we talk about life and cars.....damn and that civic hatch with the b18c5, he has, sweeeetttt

renren7

iTrader: (2)

I'm not saying OP did what ever he wanted to do, I'm just saying that I'm sure there are people out there that thinks they can do what ever they want because their the one paying, and thats not really showing respect as well right?

Its mutual respect and yes Darrin is at fault for his attitude but the conversation kinda turned into a customer service v.s. customer right thing so i just threw that out there, not to argue or anything