Longo Lexus service dept any good?
#136
Driver School Candidate
Join Date: Jan 2017
Location: CA
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Got back my car from Longo on a warranty repair.
Now there a bunch of scratch and swirls on the hood, top, and trunk.
Surprising the sides are okay.
#137
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During one service visit to Longo I requested no wash and the service writer affixed a note to the dash stating so. Car came back unwashed. After that I printed up a small sheet that has "Do not wash" and I tape that to the dash when I've had the car at the dealership. Long ago I recall what one of our member's went through when the wash damaged his wheels.
#138
Driver School Candidate
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Chang, John John.Chang@longolexus.com
#139
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Other than pricing/discount on services, I don't think it really matters which service rep you sit down with. Once you hand the key over, you're at the mercy of the service tech(s).
#141
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I'm not sure if he is still there - last time I was in - I had called and asked to be scheduled with him but when I went in was assigned to another service advisor. But that advisor was nice and did a good job, so no complaints. After 2 visits, I have been happy with Longo so far....
#142
Driver School Candidate
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I'm not sure if he is still there - last time I was in - I had called and asked to be scheduled with him but when I went in was assigned to another service advisor. But that advisor was nice and did a good job, so no complaints. After 2 visits, I have been happy with Longo so far....
#143
Pole Position
iTrader: (5)
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Going to revive this old thread. It seems that SA has high turnover, probably because they move up or on to better positions. Anyone use Longo and can recommend someone? I use to use Lexus of BH but the SA that was there left and I'm not liking the people there now. I don't like Lexus of SM either. I don't mind the extra drive. I am due for 60k mile service in my IS-F and I am still weighing the decision on either going to a dealership or a smaller shop.
#149
Driver School Candidate
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I recommend Jennifer Lew @ Longo Lexus. She's friendly and been a long time employee there. She's helpful, responsive and won't pressure you into anything that she recommends for the car.