Longo Lexus service dept any good?
#77
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my experience at longo lexus has always been positive. however, during one of my visits, a service tech removed the screwdriver pins from my toolkit and must have forgotten to put it back. it's now missing and they want to charge me $60 to replace both.
#78
Driver School Candidate
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Longo Lexus finally got on my positive side after couple services with them, they did the work correctly due to my issues from my previous post. It helps a lot if you get to the right service consultant they follow up great and let you know full details what has been done to your vehicle.
FYI, Longo Lexus/Toyota facility is great all around.
FYI, Longo Lexus/Toyota facility is great all around.
#83
Lexus Connoisseur
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Damn...10 year warranty. Not bad LOL.
I had an IS300. I bought it back in 03 as a new 2004. I put 105k miles on it in 3.5 years. I didn't have any problems with the car during the time I had it. That was one well built car. Didn't find a need for an extended warranty fortunately.
I had an IS300. I bought it back in 03 as a new 2004. I put 105k miles on it in 3.5 years. I didn't have any problems with the car during the time I had it. That was one well built car. Didn't find a need for an extended warranty fortunately.
#84
Driver
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I want purchase an extended warranty from Longo sometime in the next couple of weeks and was wondering if anyone knows someone in the finance dept they can recommend me? I got Jimmy Thach as my SA by accident since I made an appointment and the SA I was supposed to get wasnt there so that was pretty awesome. He is a cool guy. Anybody like that in the finance dept? I got quoted a hell of a deal from another dealership but if someone can match or beat my quote, I'll go with them. Hence I need a cool person to hook me up. Thanks!
#86
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I am taking my car to Longo this Friday. Who should I ask for, Joe or Jimmy? If they are not available, who else can help club lexus member?
Thanks.
Thanks.
Last edited by freeflight; 05-09-12 at 03:29 PM.
#88
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is Man Wong any good? i have an appointment with him next week. the guy was very serious last time i saw him, i tried to crack a joke about how they wrote down description of me (blue shirt, jeans etc) on the check in ticket, and the guy just stone faced, lol, must've had a bad day, but he did arrange to have someone drive me home and picked me up later that day.
#89
Pole Position
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Great to here that so many people have gotten great service there lately. Back in 2000 I was there with 20k to put down on my GS300 and couldn't get a salesperson to acknowledge me. I've never been back other than to buy small parts. I recommend people to the Lexus in Cerittos.
#90
Lexus Test Driver
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is Man Wong any good? i have an appointment with him next week. the guy was very serious last time i saw him, i tried to crack a joke about how they wrote down description of me (blue shirt, jeans etc) on the check in ticket, and the guy just stone faced, lol, must've had a bad day, but he did arrange to have someone drive me home and picked me up later that day.