Customer Service at its best

I rarely write on forums (I prefer to read and laugh at some of the comments - some of you guys are hilarious), but I had to make an exception for Steve at XenonDepot.

A few months back, I sold my G35 for an GX470. I love that car, but with a baby on the way, a great dane, and a boxer, it just wasn't going to cut it. Long story short, I was horrified by the headlights, so I began reading and decided to go with an H11 set from Steve.

My experience was fantastic! I wanted the kit before this weekend, so I sent Steve an email last Sunday night to see if that was possible (I had not ordered anything yet). Then, on Monday, the craziest thing happened...he actually called me to get the details so he could make sure the kit got to me in time. The lights are now installed (less than a week later) and I have a big fat smile on my face.

I am in sales, so a lot of what I do is centered around customer service. I know how difficult it is to maintain a high level of service the way Steve has for years (I think he has been getting rave reviews since 2004 on this site). In a world where it is so easy to hit "Reply" in your email and type away, he went old school on me and picked up a phone. Thank you very much Steve.

As for the new HID setup...well, they look exactly like those on my G35...which is awesome! I was going to do a step by step with pictures like Tony did way back when, but I didn't want to get blood on the camera - I was clumsy as hell and dropped the battery on my fingers. Why the heck does the Lexus battery not have a handle!? Haha.