Repair headaches on my 2002 ES300
03-16-07, 12:27 PM
#1
Repair headaches on my 2002 ES300
I have been lucky in that my repair cost have been minimal up to this point. Most of the easy maintenance I can do and have done by myself. Timing belts are not my cup of tea, so off to the dealership today.
Here the story begins.
1. Timing belt, water pump and associated belts and fixtures is going to run me close to a grand. I was expecting that.
2. They called me back to tell me my powersteering pump is leaking and it can't be repaired with a new seal kit. So add on another $750.
3. I asked them to "turn" the front rotors as a slight vibration has developed. They call me back because the tech says the vibration will most likely come back as the rotors on there are not Toyota/Lexus. I immediately pull out the receipt from Sewell Lexus (www.lexus-parts.com) and give them the parts numbers of what was supposedly shipped. I called Sewell Lexus to find out their side of the story. I explain to a voice mail that my local Lexus dealership (Lexus of Norwood) claims that the rotors Sewell sent are not Toyota/Lexus or they are the old style rotor that were replaced by the 2002 TSB covering rotor/pad material mismatch (BR002-02). In anycase, the rotors Sewell sent me supposedly are also visibly different than the ones that Lexus currently stocks. Sewell has yet to call me back.
Oh well. I will keep you posted as to the outcome from all parties.
steviej
Here the story begins.
1. Timing belt, water pump and associated belts and fixtures is going to run me close to a grand. I was expecting that.
2. They called me back to tell me my powersteering pump is leaking and it can't be repaired with a new seal kit. So add on another $750.
3. I asked them to "turn" the front rotors as a slight vibration has developed. They call me back because the tech says the vibration will most likely come back as the rotors on there are not Toyota/Lexus. I immediately pull out the receipt from Sewell Lexus (www.lexus-parts.com) and give them the parts numbers of what was supposedly shipped. I called Sewell Lexus to find out their side of the story. I explain to a voice mail that my local Lexus dealership (Lexus of Norwood) claims that the rotors Sewell sent are not Toyota/Lexus or they are the old style rotor that were replaced by the 2002 TSB covering rotor/pad material mismatch (BR002-02). In anycase, the rotors Sewell sent me supposedly are also visibly different than the ones that Lexus currently stocks. Sewell has yet to call me back.
Oh well. I will keep you posted as to the outcome from all parties.
steviej
03-16-07, 06:41 PM
#4
oddly enough, my experience does not support your report, so you didn't break my *****. Up until now, I have actually spent nothing ($0.00) in unexpected service work at the dealership.
The TB and WP is expected.
The PS pump is unexpected.
As for the brake rotor thing, I have put Sewell in contact with Lexus of Norwell to figure it out.
steviej
The TB and WP is expected.
The PS pump is unexpected.
As for the brake rotor thing, I have put Sewell in contact with Lexus of Norwell to figure it out.
steviej
03-16-07, 08:58 PM
#6
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That's unfortunate steviej, i hope you get everything figured out with Sewell...
I dont find the es's from 2002-2005 to be problematic cars at all... and i don't really support the claim that they are rated bad since i havn't really had any problems other then the transmission lag, which happens to be more of a computer problem then anything... and is fairly easy to deal with once you get a flash done. But other than that, ive been positive about the car...
I guess at the end of the day... **** happens, and random things do come up, its normal. Anyways good luck and keep us posted on what happens!
I dont find the es's from 2002-2005 to be problematic cars at all... and i don't really support the claim that they are rated bad since i havn't really had any problems other then the transmission lag, which happens to be more of a computer problem then anything... and is fairly easy to deal with once you get a flash done. But other than that, ive been positive about the car...
I guess at the end of the day... **** happens, and random things do come up, its normal. Anyways good luck and keep us posted on what happens!
03-17-07, 07:18 PM
#7
Timing belt, water pump, accessory belts and etc have been changed.
Power steering pump had a leak in the front seal that would have cost more to reseal than just to replace. That is all fixed.
The brake rotors took the technician for a loop because I had painted them. That was the first reason to suspect aftermarket. However, when they matched up a current rotor from their stock with the same part number as the one sent by Sewell, the rotors didn't match up visually. The rotor that was sent by Sewell may in fact be Toyota/Lexus, but there seems to be a problem with the casting on both front rotors. Hence the pulsation. They suspect that the rotors sent by Sewell may be the old style that was replaced in the 2002-2003 TSB. Why they would still be in stock is beyond me. Sewell Lexus has agreed to send me out two new front rotors.
At the end of the day, the headache and problems were much less than they were made out to be yesterday.
steviej
Power steering pump had a leak in the front seal that would have cost more to reseal than just to replace. That is all fixed.
The brake rotors took the technician for a loop because I had painted them. That was the first reason to suspect aftermarket. However, when they matched up a current rotor from their stock with the same part number as the one sent by Sewell, the rotors didn't match up visually. The rotor that was sent by Sewell may in fact be Toyota/Lexus, but there seems to be a problem with the casting on both front rotors. Hence the pulsation. They suspect that the rotors sent by Sewell may be the old style that was replaced in the 2002-2003 TSB. Why they would still be in stock is beyond me. Sewell Lexus has agreed to send me out two new front rotors.
At the end of the day, the headache and problems were much less than they were made out to be yesterday.
steviej
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03-18-07, 01:24 AM
#8
Lexus Fanatic
Stevie, glad to hear things worked out for you in the end. It's never easy to deal with Lexus service directly and at the same time another vendor (in this case, another dealership) who originally sold you the parts in question. Sometimes a little patience is all that is needed to get through the day
BTW welcome to the 90K mileage club (I've had the privilege of being a two-time member there)
BTW welcome to the 90K mileage club (I've had the privilege of being a two-time member there)
03-21-07, 08:23 PM
#10
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i feel ya stevie! I just hit the 70,000 mark tonight. Its very depressing. Ive always had the laggy transmission but i still worrries me and now that the drive train is no longer under warranty this worries me even more. Luckily, ive had no major problems thus far....knock on wood. I cant belive the timing belt and water pump are already worn. My 95 es lasted till 165,000 before the waterpump was worn. Any suggestions you have to prevent any malfunctions?
P.s. doesnt our car/newer cars have a timing chain instead of belts??
P.s. doesnt our car/newer cars have a timing chain instead of belts??
03-23-07, 07:41 PM
#12
Sewell Lexus replaced my rotors at no charge.
Funny, the rotors they sent in no way look like the ones they sent me in March of 2006. The rotors I received this week have black hubs, however, the part number and box are identical to the ones that I got last year.
steviej
Funny, the rotors they sent in no way look like the ones they sent me in March of 2006. The rotors I received this week have black hubs, however, the part number and box are identical to the ones that I got last year.
steviej
03-23-07, 09:19 PM
#14
Same shop did the timing & other belts for $305 and said the pump bearings felt fine don't bother. 166,000 miles so far.
JU
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