Why Dealers suck. A brief rant.
06-29-09, 07:04 PM
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Why Dealers suck. A brief rant.
I needed to adjust the sunroof height on my 96 ES. The shop manual shows what looks like a specialized long double slotted shim for the rear adjustment, so I went to Hudson Toyota in Jersey City.
These helpful gents first told me that Toyo and Lexus are two different manufacturers and parts don't interchange, and when I asked one to look up the item anyway and pull up the schematic, the other expert said to not waste their time, since the shims are 'part of the track assembly.'
I came home, pulled the side trim off the sunroof and...Hey! Just plain old slotted steel shims w a small tab. The kind that grow on trees and are sold at any good automotive or hardware store.
So, thanks to the helpful men at Hudson Toyota. I'm certain your expertise and helpfulness wound up saving me some money. And you've also saved me from making any trips to your dealership in the future.
But I'm disappointed, because I really did expect a bit better.
These helpful gents first told me that Toyo and Lexus are two different manufacturers and parts don't interchange, and when I asked one to look up the item anyway and pull up the schematic, the other expert said to not waste their time, since the shims are 'part of the track assembly.'
I came home, pulled the side trim off the sunroof and...Hey! Just plain old slotted steel shims w a small tab. The kind that grow on trees and are sold at any good automotive or hardware store.
So, thanks to the helpful men at Hudson Toyota. I'm certain your expertise and helpfulness wound up saving me some money. And you've also saved me from making any trips to your dealership in the future.
But I'm disappointed, because I really did expect a bit better.
06-29-09, 07:22 PM
#2
Just to note, I'm pretty sure the 92-96 ES300 and Camry actually use the SAME sunroof. I know the control switch with map light is the same between the 2.
It;s hard to find a good dealer. I got luckey and got one of the best Toyota Parts guys in the US.
It;s hard to find a good dealer. I got luckey and got one of the best Toyota Parts guys in the US.
06-29-09, 09:09 PM
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I needed to adjust the sunroof height on my 96 ES. The shop manual shows what looks like a specialized long double slotted shim for the rear adjustment, so I went to Hudson Toyota in Jersey City.
These helpful gents first told me that Toyo and Lexus are two different manufacturers and parts don't interchange, and when I asked one to look up the item anyway and pull up the schematic, the other expert said to not waste their time, since the shims are 'part of the track assembly.'
I came home, pulled the side trim off the sunroof and...Hey! Just plain old slotted steel shims w a small tab. The kind that grow on trees and are sold at any good automotive or hardware store.
So, thanks to the helpful men at Hudson Toyota. I'm certain your expertise and helpfulness wound up saving me some money. And you've also saved me from making any trips to your dealership in the future.
These helpful gents first told me that Toyo and Lexus are two different manufacturers and parts don't interchange, and when I asked one to look up the item anyway and pull up the schematic, the other expert said to not waste their time, since the shims are 'part of the track assembly.'
I came home, pulled the side trim off the sunroof and...Hey! Just plain old slotted steel shims w a small tab. The kind that grow on trees and are sold at any good automotive or hardware store.
So, thanks to the helpful men at Hudson Toyota. I'm certain your expertise and helpfulness wound up saving me some money. And you've also saved me from making any trips to your dealership in the future.
Lol, you did?
06-30-09, 06:03 AM
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Of course it's the same sunroof.
Yeah, BadViper, all's well that ends well? Sure. I guess I hallucinated that someone working in a service industry job might actually be helpful. And at a car dealership, no less.
Yeah, BadViper, all's well that ends well? Sure. I guess I hallucinated that someone working in a service industry job might actually be helpful. And at a car dealership, no less.
06-30-09, 12:42 PM
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To ParkerGen, they will work on each others vehicles, I just had my headlight assembly replaced a few months ago, at a Toyota dealership, I drive a 1996 ES300
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