Ingram4868

Jeffofla, is the trouble associated with the engine being on or off? I was just thinking perhaps a bare wire that might be picking up stray RF from the car itself. Let's hope the wizards get it fixed quickly for you.

jeffofla

Great question. The tech stated it was a software fix that, after restarting, seemed to take 10 minutes to cycle through. But he said there was no fix yet. They would call me. I can tell you though, after 10 minutes, it still doesn't work for me. And the day that it did work at the dealer was the only time it ever worked. It might be a bare wire issue, but I'd think that all the other commands that do work would not work either, no?

wizhill

Could the problem be road noise? Was the car parked when the dealer tried it and in motion when you tried it? I'm thinking maybe the system has a hard time recognizing those particular words with road noise.

Grasping at straws here, but it was a thought. BTW, FWIW, I have never been able to get the temperature control functions working, either. Glad to know it's not just me, but disappointed that Lexus seems to have a problem with no solution (yet).

jeffofla

No. As I said, it is a known problem. The other command's work.

Hitsme

Hi folks -

This is my first post here and I actually had the good fortune of finding you while searching online for information about this climate control voice recognition problem.

Mine works intermittently, and I've done some experimenting. . .

First of all, it can't have anything to do with road noise or voice level, etc because it is only the climate controls that fail to work. All other commands work flawlessly, everytime, whether or not the climate controls are working at that moment. If it was road noise, etc it would affect all commands.

Next, when it is working, it works in any screen mode. You don't have to be displaying the climate controls.

I have found that having a "chat" with the climate controls before starting the car seems to work 90% of the time for me. That is I put it in Accessory (ACC) mode so the dash lights up, give it a few climate commands (which it accepts), then start the car and it keeps accepting commands. If it doesn't accept the climate command in ACC, I turn it off, put it back in ACC and try again until it does start accepting the commands.

This might explain why Jeffofla's service advisor had it work the first time. I'm guessing he didn't start the car.

From a technical standpoint it appears to be a matter of resetting the computer until that area of its vocabulary comes up properly. The key seems to be resetting when it doesn't also have to worry about starting the vehicle.

Any thoughts?

Ingram4868

Goodmorning Dave, how are you feeling this morning ?

jeffofla

Any updates on a fix?

dreyfus

I just received my car back from having the display unit switched out to fix the climate voice recognition problem.

The new unit works perfectly and all the commands I've tried function as they should.

Too bad I lost all my phone numbers in the process. It took me two hours to reenter them.

jeffofla

I got mine fixed last week, and ditto dreyfus. It works perfectly... but the unavoidable re-entry of the phone numbers was a pain.

Ingram4868

We are still waiting for our dealer to call back with an answer as to why our replacement NAV unit also failed. I wounder if the tech is not doing something correctly.

jeffofla

How long did you have the replacement before it failed?

Ingram4868

When the wife picked up the car on the day of the replacement it did not work. They took it into the service area and after a short wait it came out and it worked fine all the way home. She tried it the following day and it did not work.

She called the service writer and they said they will check with someone and call back. After a week she called the service writer and was told they don't have an answer yet. It has been about 3 weeks now.

toneman

jeffofla/dreyfus--I take it both of you either have quite a few phone numbers that aren't stored on your BT-capable cell phone, or your BT cell phone isn't capable of transferring contacts from one BT device to another (many Verizon phones have this capability "crippled"...which is one reason why I won't consider going w/ Verizon at this time...but I digress)? I can sympathize w/ both of you in that regard (having to manually input phone contacts)...lucky for me, if I had to re-enter my phone contacts, it won't take as long since the phones I have (Moto V3, V3i, V600) permit contact transfers via BT--no need to manually input contact names and numbers into the ES350 phone book!

dreyfus

Yes, I have Verizon and they've disabled this feature. I don't mind telling you how unhappy I am with Verizon for their crap policy, but since it's a company phone I don't have any say in the matter.

A few hours of input later and I'm all set once again.

dseag2

It was obvious you were just trying to help. Some people are unappreciative and a little bit "oversensitive". Theirs are the posts that should be ignored.