How I was treated by a Lexus Dealer
#1
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Location: Texas
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How I was treated by a Lexus Dealer
Too often, I have read posts that complain about the dealer and how they were treated. I wanted to share my experience with Lexus-Parts.com.
I have been having trouble with my Navigation system in my 2008 ES350 (Ultra edition). It sends me to wrong addresses and my dealer has no solution. I decided to try upgrading to a newer version of the DVD. I have 7.1 right now.
I ordered the 8.1 DVD from Lexus-Parts.com, and expected to get the DVD this week.
I just got a call from the dealer and they asked me if I would be willing to wait until Sept 1, 2009.
If so, they would send me version 9.1 at the Same cost. Please note that they called me, I did not call them. (Good customer service)
Here are the specifications of my order:
Thank you for your recent order from Lexus-Parts.com.
Below, please find the details of your order:
55817-LX
Product #:PT219-GEN2345-09, 2008 DVD Navigation System Update Data Ver 09.1
(size: Generation 5),
Quantity:1,
Price:$199.00, Item Total:$199.00
Sub-Total:$199.00
Shipping: $6.82
Tax:$16.42
Total:$222.24
For support or questions, email lexusparts@sewell.com.
Note that the price is $222.24, a much better price that I thought.
B-T-W, this dealer is Sewel Lexus in Dallas.
I have been having trouble with my Navigation system in my 2008 ES350 (Ultra edition). It sends me to wrong addresses and my dealer has no solution. I decided to try upgrading to a newer version of the DVD. I have 7.1 right now.
I ordered the 8.1 DVD from Lexus-Parts.com, and expected to get the DVD this week.
I just got a call from the dealer and they asked me if I would be willing to wait until Sept 1, 2009.
If so, they would send me version 9.1 at the Same cost. Please note that they called me, I did not call them. (Good customer service)
Here are the specifications of my order:
Thank you for your recent order from Lexus-Parts.com.
Below, please find the details of your order:
55817-LX
Product #:PT219-GEN2345-09, 2008 DVD Navigation System Update Data Ver 09.1
(size: Generation 5),
Quantity:1,
Price:$199.00, Item Total:$199.00
Sub-Total:$199.00
Shipping: $6.82
Tax:$16.42
Total:$222.24
For support or questions, email lexusparts@sewell.com.
Note that the price is $222.24, a much better price that I thought.
B-T-W, this dealer is Sewel Lexus in Dallas.
#3
#4
Lexus Test Driver
ive never had a bad experience with any lexus dealer ive used...
ive even used sewell for alot of online parts orders and ive been more than satisfied with them
ive even used sewell for alot of online parts orders and ive been more than satisfied with them
#5
Metro Lexus - Cleveland, OH. Top rating for customer service / appreciation. Will try to get serviced there while visting my daughter (6 hours away).
Motorworld Lexus - Wilkes Barre, PA. If I can't say anything nice about someone, I will not say anything at all except the service writers make you feel that any warranty work is coming out of their own pocket, from the first transmission replacement to the second transmission replacement to the recent rear brake pad replacement.
Motorworld Lexus - Wilkes Barre, PA. If I can't say anything nice about someone, I will not say anything at all except the service writers make you feel that any warranty work is coming out of their own pocket, from the first transmission replacement to the second transmission replacement to the recent rear brake pad replacement.
#6
The majority of the dealers are great and the level of service is always good, even if the quality of the work is sometimes poor. The reason there seems to be more negative posts on here is simply because people don't feel the need to rant about a good experience! The bar is set high with Lexus (and rightfully so) and we expect to be satisfied every time.
#7
Driver School Candidate
Join Date: Feb 2008
Location: kansas
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I have taken my car in for wervice three times to Lexus of Tulsa and they were far and away the best dealership I have ever had any dealings with. Prompt, courteous, loaner on the spot, and no questions asked about anything I wanted fixed. Would not have any reservations about using them for anything. If you are in the Tulsa area Lexus of Tulsa is the place to go for sales and service.
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#8
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Join Date: Jul 2009
Location: PA
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I've tried 3 different Lexus dealers in the Philly area, all are awful to deal with. They will bend over backwards not to do warranty work (especially Chester Springs Lexus!). The sales staff at CS Lexus look like actors right out of Goodfellas and won't even talk to you unless you look like you have money falling out of your pockets.
All in all, I love the cars, hate the dealerships.
All in all, I love the cars, hate the dealerships.
#9
With my local dealership, if you are not a LS460 customer / potential customer, your not worth talking to seriously. Maybe these guys got elevated from the Toyota part of this mega dealership.
#10
Lexus Fanatic
iTrader: (3)
I've tried 3 different Lexus dealers in the Philly area, all are awful to deal with. They will bend over backwards not to do warranty work (especially Chester Springs Lexus!). The sales staff at CS Lexus look like actors right out of Goodfellas and won't even talk to you unless you look like you have money falling out of your pockets.
All in all, I love the cars, hate the dealerships.
All in all, I love the cars, hate the dealerships.
#11
No, I don't play soccer!
The majority of the dealers are great and the level of service is always good, even if the quality of the work is sometimes poor. The reason there seems to be more negative posts on here is simply because people don't feel the need to rant about a good experience! The bar is set high with Lexus (and rightfully so) and we expect to be satisfied every time.
By the way, I have encountered more than my fair share of dealers that can't be bothered but only one was Lexus.
#12
Pole Position
If anybody has ever read Carl Sewell's book "Customers For Life" you'd have a good understanding of why Sewell has such a great reputation. It's an excellent book.
#13
Lexus Champion
iTrader: (9)
Has anyone here noticed that the OP was having trouble with his navigation unit and the dealer couldn't help him? He's trying to trouble shoot the problem himself with the purchase of a new DVD. IMHO, that is not good customer service. I had V7.1 and it worked fine. I now have V8.1 (BTW, Lexus Corporate gave me this update for free). I think he should be going through Lexus Corporate if he has an issue that the dealer has "no solution" for. He should not paying for and trouble shooting his problem.
Lou
Lou
#14
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Join Date: Jul 2009
Location: PA
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really? what other dealers have you been to? I always go to Wilkie Lexus on the Main Line and they are great. I never have a problem with anything. I had my car there for the dash rattle in my GS and my advisor mentioned to me that 2 of my dash speakers were blown so he order 2 more for me at no additional cost. Id highly recommend checking them out.