Correct on the RX. The ES and RX have the same 3.5 V6 that's used in Camry, Avalon, Venza, Rav4, Highlander and Sienna. It's a workhorse for them.

 

yeah, my timing belt service statement was more of a generalization. However, at 90k they should at least check the timing chain, tensioner, and guides.

 

Well, i just got back from the dealership, they had my car for the last 2 days getting the water pump done! I was hearing a belt type noise coming from the engine bay!! I thought it was a tensioner, or possibly the alternator, but it was the water pump!!! No visible leaks, but it was on its way out!!

My P.T. Warrantry was until 130k and i brought it in at 125,333 so it was fully covered! Also had them change both belts and they checked the timing chain as well! Wheel alignment was also done.. Thanks to all for the info in this thread! You saved me big time..

 

There is also an implied contract of how long a particular part should last... A water pump should not fail at less than 45000 miles . .Looking through these and some of the Toyota forums it is obvious that water pumps are failing prematurely in this application.

I talked with a local Toyota dealer .while getting a cost estimate for the repair...This dealer was surprised at Lexus' position....If it would have been a Camry , with the same issue, Toyota would have likely good willed the whole repair...based on their experience.

Lexus does owe me the reasonable expectation that I shouldnt have to replace items prematurely because of shoddy engineering or supplier cost cutting.

The heater core on my c5 corvette failed prematurely 6 mos past warranty....GM covered the replacement cost under good will.

I expected Lexus to cover half the cost....They chose not to do anything...so I chose with my wallet....I wont buy another Lexus ....neither will anyone in my family or any of my co workers.

Im thankful it wasnt anything large like a transmission or engine failure.

Regarding your shirt example....If it ripped putting it on after getting home, of course I would want a free replacement.....If I ripped it being careless,then its my problem.

 

Came back last evening to find a puddle of coolant under the parked car. Had the car towed
to the local lexus dealership.

Yep, yet another water pump failure at 57000 miles. Vehicle is 20 days out of the 6 year PT
warranty

Quoted $900 for a water pump replacement and the best the dealership could offer was a 10% discount. No goodwill replacement/warranty.

I called Lexus CS and they have forwarded it to a case manager. Will keep you guys posted on
how it goes.

 

So, after some back and forth with lexus cs they agreed to replace the water pump at
no charge as a "goodwill" warranty.

Moral of the story - Check your car thoroughly a few days before any warranty ends.

 

Bingo, bingo, bingo. This is the whole point.

 

I've joined the new water pump gang. My 2007 es350 was in for its 60k mile/100k km servicing and I mentioned that there was a growl when the car was idling in gear at a stop light etc. They discovered a noisy water pump seal and low coolant levels. Replaced the water pump assy and bled the coolant system.

Tech time 2.5hrs charged !!!

I mentioned to him that many here have reported 5-10hrs labor for this procedure. He said that the Lexus book estimate was 5 hrs, and many independent mechanics around here charged up to 12 hrs. Why so much I asked? Service manager said because they don't know how to do it quickly and lift engine rather than just loosing some bolts.

And why was mine only 2.5 hours??? Because the repair was done under my extended warranty and the 2.5 hours was the actual time it took!!!

I've gotten a lot of use out of my Lexus Extended Warranty!!! (Trunk paint, camshaft, rain sensor w new windshield, water pump to mention a few biggies!!!)

 

Nevernu: Was this growl similar to what a bad power steering pump would sound like? Just curious; my car has a similar personality and I just figured I'd keep driving it. Haven't lost any coolant etc. I still have until 2016 or 100k miles.

 

I really only heard/felt it as a vibration and low growl when idling in gear at stop lights. The lexus is usually so quiet that this was a noticeable anomaly. The service manager initially thought that it was an exhaust seal that was leaking but phoned me later with the "bad water pump news" not realizing I had an extended warranty.

Power steering growl I think would have been much louder. However since u seem to have some extended coverage, check with your dealer, cant hurt.

 

Discovered today that my 2007 ES350 water pump leaks. It has 39,000 miles of regular driving. What's with that from so soon mileage? Now, that's outside the 72 months warranty but far within the 70,000 miles, therefore, my dealer advised me to call Lexus about it.

 

These pumps have mechanical seal with relief port and some leakage is expected. There are guidelines as to what is considered as abnormal leak and when the replacement would be necessary, otherwise some leaking is expected and is OK...

 

If your experience is like mine, Lexus will say too bad.....No coverage, of any kind, for you !

 

What exactly does this service bulletin mean? Have a 2011 ES350 with low mileage and no
problems. Is this a known defect? Feedback please!

 

Bump ... Please anyone with knowledge regarding this?? Thanks!