Mike728

Sorry for the late reply. As you know, it's kind of a PITA to get to the menu that shows the audio options, but I can confirm they're all there. The disc I put in showed advanced resolution 2ch , 5.1 ch DTS and DD 5.1. I think that was all. I checked out the high res 2ch, quickly, and was blown away. This is what should be used to verify the issues people are having with their subwoofers, not iTunes and XM.

Let me know what else you want me to check.

Mike

Arty101

I guess Lexbob2 may be right, from what he said in another thread:

bobsobi

Advanced resolution 5.1 as well?

Interesting that the 2013 ES manual available online no longer shows the screenshots indicating DVD-A options, but the disc format information still lists "liner PCM" like it does in my 2009 manual.

Thanks.

ICnothing

Has any one gotten any resolution from Lexus or Harman on the distortion issue Amp or Subwoffer?

kesando

When u hear that song on the Radio, you don't realize just how much bass that song really has. That song has a constant synthesized bass line throughout the whole song. A potential nightmare on the ML system.

Robdog1515

Last week I was at the dealer. I listened to an es350 base model. I put the mids and treble at full left, then set the bass at full right, then sent the focus of the sound to the rear of the car. I set the radio to some hip hop song and cranked the volume to 62( max). So at full bass and full volume there was no distortion at all! I did not look to see if if it was the same sub setu as the Ultra Luxury model, but it sounded pretty good. So the base sub has no distortion, only the UL system has distortion.

This weekend I messed around with the sub, I found that increasing the back pressure on the sub reduced the distortion. I did this by cupping my hands over the sub in the trunk. This doesn't help us, but it is knowledge.

Lexus was supposed to follow up with me within two business days of my complaint call with their resolution or plan for a resolution. It's been 7 business days with no call. I'm losing patients here lexus.


I'll give it 3 months then I will have a pro swap the sub for something more... Capable.

ICnothing

Hi Everyone, I recommend you all contact these people with the concern we have the more of us complain the better. They need to know we are not impressed with the ML system.
John is the person at Harman and the e-mail is (john.mcmullen@harman.com) and Philip Moore is for United Radio e-mail is (pmoore@***********.com) and for Lexus 1-310-328-2075 or 1-800-255-3987 or go to this link to e-mail your problem to Lexus http://lexus2.custhelp.com/app/ask.
They need to hear from all of us.

Robdog1515

ICnothing:
I got a phone call from Philip today. Very nice guy, however he didn't have any additional information for me. he only deals with amps, not the speaker. John is also with the amplifier side of the company.

I totally agree with ICnothing. Everyone who does not like the quality of sound in their 2013 ES 350 needs to first have their amps replaced so the amp is current. then contact Lexus 1-800-225-3987, then contact Harman. No matter how you feel about pushing for results, remember this is a business transaction, and we are all the customers. As customers we did not receive what we purchased, so we are entitled to complain and demand a resolution.

ICnothing

Thank Robdog, all of us having issues with the 2013 ES 350 & 300h ML system need to call Lexus...... The more calls the better our ears will thank us when it gets resolved. I'm impressed how quick you got a hold of Philip and John it has been almost 4 weeks and they have not replied to my e-mails.

Music4ever

Hi everyone, new to the Lexus Club forum and was reading all the posts on the Mark Levinson system. I have been dealing with Lexus and it has been a long process as they have no answers so I was goggling issues with ML system on 2013 Lexus 300h and Club Lexus showed up. This is a great site.....Wish I check this site before paying extra for the M.L. system. The system or I should say the sound from the subwoofer is the worst I have ever heard, when playing Music with bass it cannot handle it no matter the source. Has anyone had any success yet? I was going to take the car to a audio shop and Lexus informed me this would void the warranty. I am finding that even the door speakers are starting to rattle anyone else with this issue with the door speaker? Hard to Believe I have a Mark Levinson system and I am driving with my mp3 player with head phones now that sucks.

Mike728

I'm going to say it again. I wonder if there's some sort of acoustic anomaly occurring in the hybrids, due to the batteries in the trunk. The 300h owners seem to be complaining the most.

I wish there was a way to merge these 2 threads...

invictuz

Not sure if someone mentions this later in the thread as I am still reading through it but unless they changed the Mark Levinson system significantly since the 2007 IS350 model it is not actually made by Harman (I am aware that Harman owns Mark Levinson).

The ML system in Lexus was outsourced to Pioneer.

invictuz

Also for those still squeezing value out of DVD Audio (I purchased about 200 before I couldn't find them anymore).

Make your own: Cirlinca HD-Audio Solo Ultra http://www.cirlinca.com/

tpatel12

All,

I have been following this thread for a while now. I have a 300h with UL and ML. I had the sub replaced a few months ago and that did not fix the distortion issue. I got my car back 2 days ago, they replaced the ML AMP and now my system sounds great!!!! I would suggest you call your dealer and ask them to order/install the updated amp. Thanks everyone for the detailed comments, this forum has been very useful..

TP

txes

I highly doubt this is the case.

Lexus systems are developed and produced by Harman/Becker Automotive Systems, the car audio department of Harman International.

Harman, being the parent company of AKG, Harman Kardon, JBL, Mark Levinson, Lexicon, and Infinity doesn't really need Pioneer.

Got a link?

John