Mark Levinson Audio?
#481
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If you want to give your dealer my dealer’s info please do so. Have them call Lexus of Riverside California. Speak to Robert in service. Robert is the one that has been dealing with my case.
And yes, Mark levinson flew out one of their engineers to meet with me to see how I liked the new amp.
So call Riverside, speak to service and get as much info as you can. since this is technically still a lemon law case Robert may not be able to tell you everything, but I'm sure it will be more than what you have already been told.
I am under the impression that the new amp will be available shortly (week or two). There will also be an official bullion made up by Lexus corporate sent out to all dealerships to inform them of this issue and the resolution.
Thanks to everyone who called the 1800 number to tell Lexus about your issues and also for going to your dealer to complain as well. I truly believe it was this joint effort that really started the fire under the issue. Well done.
And yes, Mark levinson flew out one of their engineers to meet with me to see how I liked the new amp.
So call Riverside, speak to service and get as much info as you can. since this is technically still a lemon law case Robert may not be able to tell you everything, but I'm sure it will be more than what you have already been told.
I am under the impression that the new amp will be available shortly (week or two). There will also be an official bullion made up by Lexus corporate sent out to all dealerships to inform them of this issue and the resolution.
Thanks to everyone who called the 1800 number to tell Lexus about your issues and also for going to your dealer to complain as well. I truly believe it was this joint effort that really started the fire under the issue. Well done.
#482
Robdog, thanks for keeping your fellow '13 ES owners in the loop on your progress. I too have been working with a Lexus rep and he stated that the new amp should be out by July. Just goes to show that holding Lexus accountable for their poor quality will benefit everyone. Also goes to show how good Lexus is for not brushing this under the rug.
Sorry if no one agrees with me, but this is my opinion dealing with Lexus.
#483
Lead Lap
I would have to disagree, if it was not for all the complaints and some of us excelling to higher lever this would of been put under the table. I believe Lexus did not like the bad rep they have been getting and this is why they did what they did. J.D. Power & Consumers Report and other organization were informed of this issue. This is been going on for sometime now and all they did was bandaid the issue hoping we would all go away or get tired of complaining.
Sorry if no one agrees with me, but this is my opinion dealing with Lexus.
Sorry if no one agrees with me, but this is my opinion dealing with Lexus.
#484
Driver School Candidate
Join Date: Jun 2013
Location: TX
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Mee too, but good news...
I've been following this thread since I first googled my issue back in October.
My SA (Clear Lake Lexus) at first had no knowledge, but kept my ES300h overnite and tested the system. They came back with "it's operating as desgned, but not well". They then agreed to contact Lexus/ML. I was assured that no matter what they'd make me happy even if it meant a dealer installed SW, but asked me to be patient and let Lexus wqork the issue.
About 2 weeks went by and I got a call. Lexus/ML are aware of hte problem and are working a solution. I think it was early this year that I got another call, an amp is ready. Dropped the car off, got it back the next day. Not much improvment with the amp v1 fix.
Life got busy, so I hadn't done anything about it beyond a call letting them know I'm not happy. I just checked back here yesterday to see if any updates, as I was leaving a message for my SA. Funny I saw Rob's update about a new amp. My SA called back about an hour later telling me that new amps were available, and arranged for me to bring my car in Thursday to drop off.
Hopefully I'll get the fix Rob did and I'll finally be happy. Love the car except for a few minor complaints: noisy A/C fan, driver seat not cooling a lot, crappy SW.
I drive alot: 15K in 8 months alot. I like my music, and this issue wouldn't affect me all the time, but having to constantly adjust the levels on a "premium" system is idiotic.
My old Sequioa with a self-installed radio/Sub NEVER distorted no matter what my new head unit/amp threw at it. So that was my "bass" line (pun intended).
My SA (Clear Lake Lexus) at first had no knowledge, but kept my ES300h overnite and tested the system. They came back with "it's operating as desgned, but not well". They then agreed to contact Lexus/ML. I was assured that no matter what they'd make me happy even if it meant a dealer installed SW, but asked me to be patient and let Lexus wqork the issue.
About 2 weeks went by and I got a call. Lexus/ML are aware of hte problem and are working a solution. I think it was early this year that I got another call, an amp is ready. Dropped the car off, got it back the next day. Not much improvment with the amp v1 fix.
Life got busy, so I hadn't done anything about it beyond a call letting them know I'm not happy. I just checked back here yesterday to see if any updates, as I was leaving a message for my SA. Funny I saw Rob's update about a new amp. My SA called back about an hour later telling me that new amps were available, and arranged for me to bring my car in Thursday to drop off.
Hopefully I'll get the fix Rob did and I'll finally be happy. Love the car except for a few minor complaints: noisy A/C fan, driver seat not cooling a lot, crappy SW.
I drive alot: 15K in 8 months alot. I like my music, and this issue wouldn't affect me all the time, but having to constantly adjust the levels on a "premium" system is idiotic.
My old Sequioa with a self-installed radio/Sub NEVER distorted no matter what my new head unit/amp threw at it. So that was my "bass" line (pun intended).
#487
Do you think I would get into an accident to write off a vehicle because of an amp, my case waste going in a great direction ?????? My wife was driving the vehicle when a truck drove into her passenger side, lucky their was no passenger. My wife claim she tried to stop the vehicle while the truck was driving into her lane but the brake felt spongy and was not braking properly. I told my wife it must of been her nerves.
#488
Lexus Champion
Do you think I would get into an accident to write off a vehicle because of an amp, my case waste going in a great direction ?????? My wife was driving the vehicle when a truck drove into her passenger side, lucky their was no passenger. My wife claim she tried to stop the vehicle while the truck was driving into her lane but the brake felt spongy and was not braking properly. I told my wife it must of been her nerves.
#489
#490
Lexus Champion
#491
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Join Date: Mar 2010
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Do you think I would get into an accident to write off a vehicle because of an amp, my case waste going in a great direction ?????? My wife was driving the vehicle when a truck drove into her passenger side, lucky their was no passenger. My wife claim she tried to stop the vehicle while the truck was driving into her lane but the brake felt spongy and was not braking properly. I told my wife it must of been her nerves.
#492
#493
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I'm going in for my 10K service tomorrow and I've been having the same issues with the distortion.
Is there any service bulletin or reference number that I can have them look into ? I've been to the dealership 2 or 3 times and they say that it's operating within spec.
Is there any service bulletin or reference number that I can have them look into ? I've been to the dealership 2 or 3 times and they say that it's operating within spec.
#494
@ uicandrew
have your service tech call Robert at Riverside Lexus @ (951) 353-0903. tell your tech to ask Robert about the recent ES350 owner that came in and met with the mark levinson engineers and had a new amp installed that fixed the bass distortion issue. He is very aware of the problem and the resolution. He would give your tech all the info and tech notes to possibly get an amp ordered for you. There is a fix that vastly improves the bass in the car, however I don't know if it is released to the public yet, my amp was a prerelease to get me to stop my lemon law case. the new amp rocks BTW.
Good luck
have your service tech call Robert at Riverside Lexus @ (951) 353-0903. tell your tech to ask Robert about the recent ES350 owner that came in and met with the mark levinson engineers and had a new amp installed that fixed the bass distortion issue. He is very aware of the problem and the resolution. He would give your tech all the info and tech notes to possibly get an amp ordered for you. There is a fix that vastly improves the bass in the car, however I don't know if it is released to the public yet, my amp was a prerelease to get me to stop my lemon law case. the new amp rocks BTW.
Good luck
#495
@ uicandrew
have your service tech call Robert at Riverside Lexus @ (951) 353-0903. tell your tech to ask Robert about the recent ES350 owner that came in and met with the mark levinson engineers and had a new amp installed that fixed the bass distortion issue. He is very aware of the problem and the resolution. He would give your tech all the info and tech notes to possibly get an amp ordered for you. There is a fix that vastly improves the bass in the car, however I don't know if it is released to the public yet, my amp was a prerelease to get me to stop my lemon law case. the new amp rocks BTW.
Good luck
have your service tech call Robert at Riverside Lexus @ (951) 353-0903. tell your tech to ask Robert about the recent ES350 owner that came in and met with the mark levinson engineers and had a new amp installed that fixed the bass distortion issue. He is very aware of the problem and the resolution. He would give your tech all the info and tech notes to possibly get an amp ordered for you. There is a fix that vastly improves the bass in the car, however I don't know if it is released to the public yet, my amp was a prerelease to get me to stop my lemon law case. the new amp rocks BTW.
Good luck