Wheel paint peeling on 2013 ES350
#1
Wheel paint peeling on 2013 ES350
Hi group, this is my first official post on the CL forum. My 2013 ES350 is 3 months old, treated like a baby, and today I noticed paint peeling on the left front rim in two places (white areas on photo below). I never hit a curb (or anything else), and there is no dent or scratch associated with this. I've e-mail the dealer but thought that I would ask if anyone has noticed this problem before.
Thanks.
Thanks.
#4
Steve
#6
This is the entire response I just received from my service manager about the wheel- I will not mention his name or dealership but I was hoping for something a little more satisfying:
"Saw the picture of the wheel. Don’t know what to make of that?"
That was it- no suggestion that I bring it in for a look. I expected more and will try to talk to him by phone. It's been like pulling teeth to have problems addressed with my dealership. Maybe time for a change...
Steve
"Saw the picture of the wheel. Don’t know what to make of that?"
That was it- no suggestion that I bring it in for a look. I expected more and will try to talk to him by phone. It's been like pulling teeth to have problems addressed with my dealership. Maybe time for a change...
Steve
#7
This is the entire response I just received from my service manager about the wheel- I will not mention his name or dealership but I was hoping for something a little more satisfying:
"Saw the picture of the wheel. Don’t know what to make of that?"
That was it- no suggestion that I bring it in for a look. I expected more and will try to talk to him by phone. It's been like pulling teeth to have problems addressed with my dealership. Maybe time for a change...
Steve
"Saw the picture of the wheel. Don’t know what to make of that?"
That was it- no suggestion that I bring it in for a look. I expected more and will try to talk to him by phone. It's been like pulling teeth to have problems addressed with my dealership. Maybe time for a change...
Steve
Bring it in.
He has to see the wheel.
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#9
#12
Thanks to everyone for their input. I appreciate it. I'm taking it to a dealer located much closer to my home who I spoke with on the phone today. I can't bring it in for 10 days due to my schedule, but will keep everyone posted. This new service manager was responsive and seems like a good guy.
Steve
Steve
#13
I found some time this afternoon to stop by the new dealership that I called yesterday, located close to my work (Lexus of Watertown). They were very receptive and professional. The service manager took one look at the wheel and concluded that it is likely to be a paint/finishing defect. He is putting the paperwork through Lexus central for a brand new wheel, just as many of you suspected. Needs to be approved by Lexus but he is confident that it won't be a problem.
I'm relieved...
Steve
I'm relieved...
Steve
#14
I found some time this afternoon to stop by the new dealership that I called yesterday, located close to my work (Lexus of Watertown). They were very receptive and professional. The service manager took one look at the wheel and concluded that it is likely to be a paint/finishing defect. He is putting the paperwork through Lexus central for a brand new wheel, just as many of you suspected. Needs to be approved by Lexus but he is confident that it won't be a problem.
I'm relieved...
Steve
I'm relieved...
Steve