newyerker

Some of you may remember, but I got my 2015 CPO es300h about two months ago and noticed a few cosmetic things after, like slight dashtop and screen edge separation which the dealer said will address, and chipped / peeling control **** chrome plating. A few more things that came up are rear defroster that did not seem to work in our recent snowstorm in CO, and a wiper that all of a sudden does not want to sit at the off position. it is raised up when turned off.

Except for the wiper, everything else was mentioned to the service when I made my appointment, and they sent me a reminder of the schedule.
I went online to check on it and they had some $$ estimates for the service. I am not expecting to pay anything for the services that I am bringing the vehicle in for, and is there a way to make sure of that? I thought of just bringing it in and then making sure with the people I talk to tomorrow, but would suck if I had to waste the time and drive to get down to the dealer to know im going to owe them more $$ for the issues the car already had, or turn away not getting the service done.

I'll appreciate your thoughts!

SW17LS

I would just call them to confirm that these issues will be taken care of under warranty.

newyerker

had a rough few days so didnt have a chance to contact them prior to going in.
just decided to take a chance and went in to ask about it. To my surprise, they agreed to fix both the dash issue (which now seems pretty minor tbh, it was especially bad when i first noticed, but been gradually getting better, idk how), and ordered a new control ****, and the sales guy & manager even agreed to fix the bumper!!! all free of charge.

I am really really stoked and can def see why people always come back to lexus, or never leave once they get on the bandwagon. happy camper with a 2017 loaner es350.
but feels like this loaner rides better than my 2015 es300h. I noticed it was on Michelins though and mine runs on BFgoodrich (dont know what model).

SW17LS

Good!

Yeah the 16+ has a little softer suspension, and I think the 350 rides a little better than the 300h

newyerker

so they still have my car after almost a week, and they say theyre going to replace the entire dashtop for what i thought was a pretty mInor issue. should i just tell them that should be fine or just go for it? seems like a pretty big work and worried it might cause more harm than good. thinking theyll prolly have to take the windshield off too.