choeninger

I was in a minor accident with my Lexus lease car. What do I do next? Does the repair need to be done by a Lexus collision center? My insurance Progressive is asking that i get 3 quotes or offers a one-stop-shop service. Repair, loaner car etc. Any recommendations?

gamma742

I have Geico and they also have the one stop shop which gives a lifetime warranty on their repair. I would go with that..

wasjr

You can get it fixed wherever you want to, but sometimes the companies will offer an incentive to use a particular shop. When my son had an accident in his Element a few years ago, although we did not have coverage for rental vehicle (we had a spare vehicle at home and did not need the coverage), Travelers offered a loaner if we used a particular repair shop where they had "concierge" service (a Travelers rep and rental counter at the repair shop).

I would assume the one-stop-shop Progressive is offering is a reputable shop, and you will have your deductible wherever you get the car repaired (assuming the accident was your fault).

Dave Mac

You can go wherever you want but I would go to the Lexus collision center. Most likely you will end up paying only your deductible anyway and any questions at lease-end should be resolved quickly. You didn't say what the damage is and what color your car is - some Lexus colors are difficult to match. I'm also assuming it is your insurance and not the other party that will be paying - if It is the other driver's insurance I wouldn't even consider using another shop. You can pretty much assume that the one-stop shop won't be using Lexus parts.

I've used the one-stop shops on occasion for minor damage on owned cars and always felt that the relationship between the shop and the adjuster was too close. They disassemble the damaged section of your car within hours of receiving it and always get supplemental repair authorizations for things I sometimes knew were not needed.

Dave Mac