Things the Lexus dealership does that you hate?
#16
![Default](https://www.clublexus.com/forums/images/icons/icon1.gif)
Bought the car from Lexus of Glendale (California). I flew in from Salt Lake City, UT and drove the car back from California because there wasn't a single 300h in the whole state of UT, let alone one with the options and color I wanted. The dealership has my address. They're well aware I'm in Utah. Yet I get nearly weekly calls from them, wanting me to schedule a service appointment with their dealership.
Bro - I'm in Utah. We have two Lexus dealerships here. I'm not driving to California to get service![Egads!](https://www.clublexus.com/forums/images/smilies/pat.gif)
They can't seem to grasp this concept despite the number of times I've told them. I just ignore the calls now.
Bro - I'm in Utah. We have two Lexus dealerships here. I'm not driving to California to get service
![Egads!](https://www.clublexus.com/forums/images/smilies/pat.gif)
They can't seem to grasp this concept despite the number of times I've told them. I just ignore the calls now.
The following users liked this post:
july1988 (09-06-23)
#17
![Default](https://www.clublexus.com/forums/images/icons/icon1.gif)
I opened the trunk of my IS200t (following its third or so engine-related visit) to find a cardboard box of Lexus-branded parts. They wouldn't admit it, but I can only assume they used my car to do some kind of errand.
#18
![Default](https://www.clublexus.com/forums/images/icons/icon1.gif)
At my dealership, everything is top notch except the higher chairs in the waiting room (where you have the tables to put your laptop/Ipad). Literally no padding at all and feels like you are sitting on wood.
Regarding the washing part after the maintenance : If you care about your car, put up multiple signs. During one of my first maintenances for the car, the concierge bragged about how excellent the ''detailing specialists'' are and they only use good quality mitts and soap at the dealership. When I picked my car that day, I saw from afar that the detailing specialist was a relatively skinny high school kid with his airpods on, while cleaning cars. I mean, he might be good, but I wouldn't take a chance for the number of cars that they clean there on a daily basis.
The next maintenance service, I printed out 2 papers with bold letterings ''Please, do not wash the car after the maintenance service'' and put 1 in the middle of the center console (so that the driver can see) and 1 inside the car at the front facing outside the windshield + I put a note in the comment section in the online booking. When I dropped the car, I told the concierge face to face to not wash the car and that I would take care of it myself and she's said ''sure, I will tell the maintenance crew about it''. Guess what, they washed it anyway. Now, I have 6 papers facing all the windows + 1 inside the car for good measure (I laminated the papers at my work and re-use them every time I drop my car for service). Never had a problem since.
Of course, if potential swirls doesn't bother you, it's a great service and I am pretty sure that the majority of customers are super happy about it.
Regarding the washing part after the maintenance : If you care about your car, put up multiple signs. During one of my first maintenances for the car, the concierge bragged about how excellent the ''detailing specialists'' are and they only use good quality mitts and soap at the dealership. When I picked my car that day, I saw from afar that the detailing specialist was a relatively skinny high school kid with his airpods on, while cleaning cars. I mean, he might be good, but I wouldn't take a chance for the number of cars that they clean there on a daily basis.
The next maintenance service, I printed out 2 papers with bold letterings ''Please, do not wash the car after the maintenance service'' and put 1 in the middle of the center console (so that the driver can see) and 1 inside the car at the front facing outside the windshield + I put a note in the comment section in the online booking. When I dropped the car, I told the concierge face to face to not wash the car and that I would take care of it myself and she's said ''sure, I will tell the maintenance crew about it''. Guess what, they washed it anyway. Now, I have 6 papers facing all the windows + 1 inside the car for good measure (I laminated the papers at my work and re-use them every time I drop my car for service). Never had a problem since.
Of course, if potential swirls doesn't bother you, it's a great service and I am pretty sure that the majority of customers are super happy about it.
#19
![Default](https://www.clublexus.com/forums/images/icons/icon1.gif)
Hummm interesting. Just found another excuse to implement a Dash Cam.
#20
![Default](https://www.clublexus.com/forums/images/icons/icon1.gif)
...The next maintenance service, I printed out 2 papers with bold letterings ''Please, do not wash the car after the maintenance service'' and put 1 in the middle of the center console (so that the driver can see) and 1 inside the car at the front facing outside the windshield + I put a note in the comment section in the online booking. When I dropped the car, I told the concierge face to face to not wash the car and that I would take care of it myself and she's said ''sure, I will tell the maintenance crew about it''. Guess what, they washed it anyway....
![Egads!](https://www.clublexus.com/forums/images/smilies/pat.gif)
#21
Intermediate
Thread Starter
#22
Lead Lap
![Default](https://www.clublexus.com/forums/images/icons/icon1.gif)
Great signs July1988... Think I'll print them for my car...
![Driving Skid](https://www.clublexus.com/forums/images/smilies/drivingskid.gif)
#24
Intermediate
Thread Starter
![Default](https://www.clublexus.com/forums/images/icons/icon1.gif)
![Big Grin](https://www.clublexus.com/forums/images/smilies/biggrin.gif)
#25
![Default](https://www.clublexus.com/forums/images/icons/icon1.gif)
My wife's RX once came back one quart LOW. I no longer use the dealer unless there's a warranty issue which is unlikely since both of our cars are out of warranty other than emission stuff. The missing valve stems covers are standard practice I presume - I don't know how many I've replaced while they were servicing our cars. But the worst ever was when I suspected my wife's RX needed brakes and they told me they were fine. Month later metal on metal. I fought them hard on that one and only paid for the pads and labor.
#26
![Default](https://www.clublexus.com/forums/images/icons/icon1.gif)
Took my 2022 GX460 to the dealer for the 12 month service. A few weeks later when cleaning the car I see that the wheel locks are rusting. Closer inspection shows more rust and numerous sharp edges where the "key" seats. Obviously the tech did not seat the key in the lug before he went to town with the impact. I sent an email to the service advisor along with photos of the issue. I noted that I had McGard wheel locks (they make them for Lexus) on all my cars for the last 25 years and never had a set get chewed up like these. I asked for a replacement set as well as a second "key" as I had purchased a second key directly from McGard. I offered to send the damaged lugnuts back.
Response I get, We'll send you another set; sorry can't send you a second key. I responded, okay, when I get the new set I will order a second key and you van credit my next service for that expense, about $15.. No response to that.
I follow up by email 2 weeks later with another email asking status, no response.
A week later I call. He acts like he never heard from me before he transfers me to parts department. Parts Department never heard of the issue. Ask to be transferred to Service Manager; put on eternal hold.
Call for service manager, get his voice mail and leave a detailed message. No return call.
Finally get an email from original service advisor.:
"The Parts Department is shipping out a replacement wheel lock set to you today as a one time only courtesy from XXXXXXX Lexus" Sort of like I am being unreasonable.
If they can screw up a simple tire rotation, and won't acknowledge the issue they caused, I can only imagine what other issues they can cause. Frankly, I bought the Lexus based on the supposed way they treat the customer; I am hoping that it is just this dealer, I'll have to find another and hope they are better.
Response I get, We'll send you another set; sorry can't send you a second key. I responded, okay, when I get the new set I will order a second key and you van credit my next service for that expense, about $15.. No response to that.
I follow up by email 2 weeks later with another email asking status, no response.
A week later I call. He acts like he never heard from me before he transfers me to parts department. Parts Department never heard of the issue. Ask to be transferred to Service Manager; put on eternal hold.
Call for service manager, get his voice mail and leave a detailed message. No return call.
Finally get an email from original service advisor.:
"The Parts Department is shipping out a replacement wheel lock set to you today as a one time only courtesy from XXXXXXX Lexus" Sort of like I am being unreasonable.
If they can screw up a simple tire rotation, and won't acknowledge the issue they caused, I can only imagine what other issues they can cause. Frankly, I bought the Lexus based on the supposed way they treat the customer; I am hoping that it is just this dealer, I'll have to find another and hope they are better.
The following 2 users liked this post by rallenc:
Denzlex (09-13-23),
LexFinally (09-14-23)
Thread
Thread Starter
Forum
Replies
Last Post
vital
Northern California Lexus Club
2
04-25-21 10:14 PM
CobraGSF
IS - 3rd Gen (2014-present)
1
11-09-14 11:44 AM