Android Auto Update For 2019 ES
#31
I just feel like Lexus (read Toyota) couldn't care less for those customers that have plunked their money down on a new car and have issues. Some small issues, some large issues but most unresolved by Lexus corporate. From audio problems, Android Auto, infotainment system, to materials used. I often wonder how other manufacturers handle complaints and valid suggestions for improvement. Seems like Toyota turns a deaf ear and very little changes. Can't say that I'm totally disappointed with my 2019 but there is definitely room for improvement and changes when compared with other vehicles.
#32
Toyota is a business. Their business model is to make money for their shareholders, like every other car company. While I agree they have room for improvement, I don't think there is a perfect car or car company. My sense is that all companies/vehicles have issues and the company will do everything they can to minimize them.
Shareholder value has a customer goodwill component... If you **** off X percent of 2019 owners who have Android phones, why exactly would they come running back when their 2019 leases are up or they just want to buy a newer model? Lexus is the exception, not the rule, when it comes to refusing to update capable cars to include Android Auto. I'd say the only manufacturer that has been as abject about it is BMW... and even they are making an small effort in the US to make it right with the cars that can get it.
You can like Lexus and not be an apologist.
#33
I've sent another email through their site to complain about why Australia and Spain are getting AA update, but not us. I told them I'm a very unhappy customer and told them dont bother responding if they're going to repeat the corporate jargon. So far, i havent heard back....lol
#34
I've sent another email through their site to complain about why Australia and Spain are getting AA update, but not us. I told them I'm a very unhappy customer and told them dont bother responding if they're going to repeat the corporate jargon. So far, i havent heard back....lol
Sincerely,
Apathetic Lexus Customer Complaint Answerer
The following 2 users liked this post by aygriffith:
1slowes250 (01-17-21),
clqw (01-11-21)
#36
We appreciate your loyalty and look forward to selling you another vehicle in the future that is 5 years behind in technology when compared to our competitor's vehicles. We will forward your valuable feedback to the correct department's circular file.
Sincerely,
Apathetic Lexus Customer Complaint Answerer
Sincerely,
Apathetic Lexus Customer Complaint Answerer
#37
Despite telling them don't give me a generic response...
Thank you for your recent correspondence.
We would like to take this opportunity to confirm that Android Auto is now available starting with certain 2020 model year vehicles. However, there are no plans to make Android Auto available for vehicles that were not equipped with this option at time of manufacturing, including your 2019 Lexus ES 300h.
Please be assured that market trends are closely studied to give us a better idea of what packages and options are in demand. Then based on our findings, our Product Planning Department is able to choose those vehicles and options that best suit the needs of the buying public and which options are available on which packages.
We would also like to inform you that Lexus Canada, Lexus Spain and Lexus Australia are separate entities; therefore, certain vehicle information including specifications and options may differ. For more information regarding the Lexus Connected Services available for your vehicle, we kindly recommend visiting our website at the following link:
https://www.lexus.ca/lexus/en/know-y...s/lexus-enform
Please be assured that we have forwarded your comments to our Product Planning Department for their information and consideration for future models.
Thank you once again for taking the time to contact us. Your interest in Toyota products is greatly appreciated.
Thank you for your recent correspondence.
We would like to take this opportunity to confirm that Android Auto is now available starting with certain 2020 model year vehicles. However, there are no plans to make Android Auto available for vehicles that were not equipped with this option at time of manufacturing, including your 2019 Lexus ES 300h.
Please be assured that market trends are closely studied to give us a better idea of what packages and options are in demand. Then based on our findings, our Product Planning Department is able to choose those vehicles and options that best suit the needs of the buying public and which options are available on which packages.
We would also like to inform you that Lexus Canada, Lexus Spain and Lexus Australia are separate entities; therefore, certain vehicle information including specifications and options may differ. For more information regarding the Lexus Connected Services available for your vehicle, we kindly recommend visiting our website at the following link:
https://www.lexus.ca/lexus/en/know-y...s/lexus-enform
Please be assured that we have forwarded your comments to our Product Planning Department for their information and consideration for future models.
Thank you once again for taking the time to contact us. Your interest in Toyota products is greatly appreciated.
#38
Despite telling them don't give me a generic response...
Thank you for your recent correspondence.
We would like to take this opportunity to confirm that Android Auto is now available starting with certain 2020 model year vehicles. However, there are no plans to make Android Auto available for vehicles that were not equipped with this option at time of manufacturing, including your 2019 Lexus ES 300h.
Please be assured that market trends are closely studied to give us a better idea of what packages and options are in demand. Then based on our findings, our Product Planning Department is able to choose those vehicles and options that best suit the needs of the buying public and which options are available on which packages.
We would also like to inform you that Lexus Canada, Lexus Spain and Lexus Australia are separate entities; therefore, certain vehicle information including specifications and options may differ. For more information regarding the Lexus Connected Services available for your vehicle, we kindly recommend visiting our website at the following link:
https://www.lexus.ca/lexus/en/know-y...s/lexus-enform
Please be assured that we have forwarded your comments to our Product Planning Department for their information and consideration for future models.
Thank you once again for taking the time to contact us. Your interest in Toyota products is greatly appreciated.
Thank you for your recent correspondence.
We would like to take this opportunity to confirm that Android Auto is now available starting with certain 2020 model year vehicles. However, there are no plans to make Android Auto available for vehicles that were not equipped with this option at time of manufacturing, including your 2019 Lexus ES 300h.
Please be assured that market trends are closely studied to give us a better idea of what packages and options are in demand. Then based on our findings, our Product Planning Department is able to choose those vehicles and options that best suit the needs of the buying public and which options are available on which packages.
We would also like to inform you that Lexus Canada, Lexus Spain and Lexus Australia are separate entities; therefore, certain vehicle information including specifications and options may differ. For more information regarding the Lexus Connected Services available for your vehicle, we kindly recommend visiting our website at the following link:
https://www.lexus.ca/lexus/en/know-y...s/lexus-enform
Please be assured that we have forwarded your comments to our Product Planning Department for their information and consideration for future models.
Thank you once again for taking the time to contact us. Your interest in Toyota products is greatly appreciated.
#41
Despite telling them don't give me a generic response...
Thank you for your recent correspondence.
We would like to take this opportunity to confirm that Android Auto is now available starting with certain 2020 model year vehicles. However, there are no plans to make Android Auto available for vehicles that were not equipped with this option at time of manufacturing, including your 2019 Lexus ES 300h.
Please be assured that market trends are closely studied to give us a better idea of what packages and options are in demand. Then based on our findings, our Product Planning Department is able to choose those vehicles and options that best suit the needs of the buying public and which options are available on which packages.
We would also like to inform you that Lexus Canada, Lexus Spain and Lexus Australia are separate entities; therefore, certain vehicle information including specifications and options may differ. For more information regarding the Lexus Connected Services available for your vehicle, we kindly recommend visiting our website at the following link:
https://www.lexus.ca/lexus/en/know-y...s/lexus-enform
Please be assured that we have forwarded your comments to our Product Planning Department for their information and consideration for future models.
Thank you once again for taking the time to contact us. Your interest in Toyota products is greatly appreciated.
Thank you for your recent correspondence.
We would like to take this opportunity to confirm that Android Auto is now available starting with certain 2020 model year vehicles. However, there are no plans to make Android Auto available for vehicles that were not equipped with this option at time of manufacturing, including your 2019 Lexus ES 300h.
Please be assured that market trends are closely studied to give us a better idea of what packages and options are in demand. Then based on our findings, our Product Planning Department is able to choose those vehicles and options that best suit the needs of the buying public and which options are available on which packages.
We would also like to inform you that Lexus Canada, Lexus Spain and Lexus Australia are separate entities; therefore, certain vehicle information including specifications and options may differ. For more information regarding the Lexus Connected Services available for your vehicle, we kindly recommend visiting our website at the following link:
https://www.lexus.ca/lexus/en/know-y...s/lexus-enform
Please be assured that we have forwarded your comments to our Product Planning Department for their information and consideration for future models.
Thank you once again for taking the time to contact us. Your interest in Toyota products is greatly appreciated.
The following users liked this post:
bc6152 (01-18-21)
#42
You can't honestly tell me you're willing to go to bat that Lexus has technology features that are at or light years ahead of the competition... especially when we're having a conversation about a 2019 vehicle that doesn't have Android Auto (please see "lesser" cars as far back as some 2013's from other brands that were retrofitted, or 2015/2016's that came with it from the factory). I get this is a Lexus forum and people are proud of their wheels, but you won't win a free oil change at your local Lexus dealer for defending poor existing customer support from a luxury car manufacturer.
Pathetic response as expected. I am pretty sure the numbers show that Lexus is still solidly in 3rd place behind BMW and MB in US luxury car sales for 2020. At what point does Lexus/Toyota step outside of their faux-safety-focused lazy shell and embrace technology and electrification of their lineups. I think the only reason you started to see Android Auto from the factory on some of their Toyota/Lexus 2020's was they were literally the last manufacturer in the US that did not offer it. Embarrassing.
Pathetic response as expected. I am pretty sure the numbers show that Lexus is still solidly in 3rd place behind BMW and MB in US luxury car sales for 2020. At what point does Lexus/Toyota step outside of their faux-safety-focused lazy shell and embrace technology and electrification of their lineups. I think the only reason you started to see Android Auto from the factory on some of their Toyota/Lexus 2020's was they were literally the last manufacturer in the US that did not offer it. Embarrassing.
Yep. I also received extremely subpar service all the way from the initial sales (after signing contract) from my local dealership to service. So this will be the first and last lexus for me.
The following users liked this post:
bc6152 (01-18-21)
#43
The files are available on the www.lexus-tech.eu site for a small cost to get at them. Sounds like there are mixed results on getting them installed themselves without errors. I'd guess most of it has to do with corrupted files and crappy USB drive hardware. Here's the thread about the process happening on EU cars: https://www.lexusownersclub.co.uk/fo...at-no-carplay/
Glad to see Lexus is happy to upgrade EU cars where they sell a paltry 55k-ish units a year across the whole EU block of countries.
Glad to see Lexus is happy to upgrade EU cars where they sell a paltry 55k-ish units a year across the whole EU block of countries.
#44
The files are available on the www.lexus-tech.eu site for a small cost to get at them. Sounds like there are mixed results on getting them installed themselves without errors. I'd guess most of it has to do with corrupted files and crappy USB drive hardware. Here's the thread about the process happening on EU cars: https://www.lexusownersclub.co.uk/fo...at-no-carplay/
Glad to see Lexus is happy to upgrade EU cars where they sell a paltry 55k-ish units a year across the whole EU block of countries.
Glad to see Lexus is happy to upgrade EU cars where they sell a paltry 55k-ish units a year across the whole EU block of countries.
Last edited by clqw; 01-18-21 at 05:15 PM.
#45
You buy the ES for the mechanical reliability, not for the technology... Android Auto and Apple Car play should have been included on all ES models when the latest gen came out for the 2019 model year, not this late availability crap. It is embarrassing for the brand, and for the consumer. Apple car play and Android auto is just as important as anti lock brakes in my opinion. But hey, the latest GX and the LX don't even have apple car play, and you have to deal with that Lexus Enform Crapp suite. Horrible.