Help Please 🙏 2019 ES350 engine problem
09-13-20 | 05:27 PM
#31
Driver School Candidate
Joined: Oct 2019
Posts: 19
Likes: 2
From: Va
The NHTSA identifies the following symptoms from a faulty fuel pump subject to the recall that does not seem to be identified here in your case. It sure sounds like a clogged engine air filter that can foul the plugs but that had to be one of the first things checked.
"In cases of fuel pump failure these vehicles will enter a fail-safe mode, resulting in illumination of warning lights and reduced motive power. Unexpected full loss of power and the inability to restart the vehicle after a stall event are possible adverse outcomes, according to NHTSA investigators."
"In cases of fuel pump failure these vehicles will enter a fail-safe mode, resulting in illumination of warning lights and reduced motive power. Unexpected full loss of power and the inability to restart the vehicle after a stall event are possible adverse outcomes, according to NHTSA investigators."
09-14-20 | 03:29 PM
#32
Thread Starter
Rookie
Joined: Oct 2019
Posts: 51
Likes: 5
From: ohio
I think your mechanics saw you coming. 
Hard to believe that the vehicle required plugs and injector cleaning. And apparently it didn't help anyway. You should get the fuel pump replaced and take it from there. I wouldn't count on getting a free fuel pump from Lexus either...
GOOD LUCK!
Hard to believe that the vehicle required plugs and injector cleaning. And apparently it didn't help anyway. You should get the fuel pump replaced and take it from there. I wouldn't count on getting a free fuel pump from Lexus either...
GOOD LUCK!
look at the spark plugs on the pic 
09-14-20 | 03:40 PM
#33
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Joined: Oct 2019
Posts: 51
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From: ohio
You should go to Lexus Drivers to see the history of your car and if there is an open recall on it. Since you got the car at 7k the fuel pump recall could have been done already(or incorrectly), or not done at all. I suppose it is something you could attempt to replace yourself if absolutely necessary if you had the part, but personally I am not that brave.
09-14-20 | 04:01 PM
#35
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Joined: Oct 2019
Posts: 51
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From: ohio
The OP is between a rock and a hard place. He has a car sold in America that the Lexus dealer in his country will not service because it came from the U.S.A. So how does he get the fuel pump replaced if the dealer won't let him in the door? He stated that he emailed Lexus and asked for a fuel pump to be sent. Good luck with that... He was advised to replace plugs in a 15k mile car which was incorrect as it wasn't necessary and he was taken advantage of - and after they were replaced the problem remains. Unless this car was bought at a very low price I don't get why it was shipped overseas with all the issues of warranty coverage. 
He needs to find a reputable independent service provider that is trustworthy and can accurately diagnose just what is happening in this new car. My sympathies as it's a real mess.
Hope you get things sorted BelBal2006...
He needs to find a reputable independent service provider that is trustworthy and can accurately diagnose just what is happening in this new car. My sympathies as it's a real mess.
Hope you get things sorted BelBal2006...
09-14-20 | 04:11 PM
#36
Thread Starter
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Joined: Oct 2019
Posts: 51
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From: ohio
The NHTSA identifies the following symptoms from a faulty fuel pump subject to the recall that does not seem to be identified here in your case. It sure sounds like a clogged engine air filter that can foul the plugs but that had to be one of the first things checked.
"In cases of fuel pump failure these vehicles will enter a fail-safe mode, resulting in illumination of warning lights and reduced motive power. Unexpected full loss of power and the inability to restart the vehicle after a stall event are possible adverse outcomes, according to NHTSA investigators."
"In cases of fuel pump failure these vehicles will enter a fail-safe mode, resulting in illumination of warning lights and reduced motive power. Unexpected full loss of power and the inability to restart the vehicle after a stall event are possible adverse outcomes, according to NHTSA investigators."
09-14-20 | 05:03 PM
#39
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Joined: Oct 2019
Posts: 51
Likes: 5
From: ohio
Yes it is man, they replaced the spark plugs, cleaned the fuel injection, and they bought a fuel filter and when they tried to replace it, they found out it doesn't fit cuz the fuel pump in GCC different so they just cleaned they old fuel filter. I took the car and tasted it, there is a little improved but the issue still remain!!!!!they asked me "do want us to order a fuel pump from US" but i told them I need time to think and get advice. something to mention while i was on the shop i saw 2019 ES350 F-spot also for the U.S. and I spoke with the owner, he is facing the same symptoms. I asked him if i can check the VIN to see if the car has recall and yes it has.
What you think guys should i go and replace fuel pump?
they asked me "do want us to order a fuel pump from US" but i told them I need time to think and get advice. something to mention while i was on the shop i saw 2019 ES350 F-spot also for the U.S. and I spoke with the owner, he is facing the same symptoms. I asked him if i can check the VIN to see if the car has recall and yes it has.What you think guys should i go and replace fuel pump?
09-15-20 | 10:42 AM
#43
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Joined: Oct 2019
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From: ohio
09-15-20 | 01:43 PM
#44
Lead Lap
Joined: Dec 2012
Posts: 4,931
Likes: 1,306
From: SE PA
Seems you're on a merry-go-round and it's time to get off. I'm surprised that the Lexus dealer cannot pinpoint the issue. Since you're grasping at straws I'd throw in a can of Techron fuel additive and see if it helps. Cheap enough and good stuff... Use it in my 22 year old Corvette frequently. Wish you the best partner...
09-16-20 | 10:25 AM
#45
Instructor
Joined: Nov 2011
Posts: 787
Likes: 52
Wait. The car has a warranty by LEXUS, not the dealer. ALL of this should be covered unless the warranty specifically excludes any cars sent overseas, and I don't remember that stipulation. Maybe the laws wherever this car is are different (the location says Ohio). The OP said he sent a letter to Lexus, but never mentioned if there was a response. Personally, I'd call them. They'll likely say they can't control local dealers policies (they tried that on me, once), but they can. IT worries me that there was another car in the shop with similar symptoms. Is the fuel different?