Water streaks/condensation in headlights
#1
Driver School Candidate
Thread Starter
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Hi all,
I bought a new 19 model ES 350 F Sport, even though it had 715 miles on it when I bought it. I discovered that the headlights had water streaks inside of the headlights, and immediately called Lexus. (this was 4 days after discovering it and I only had 900 miles on it) They told me to bring it into a dealership for further review. Fast forward almost two months later, they told me that it's only a cosmetic issue and they will not replace the headlights. The headlights look terrible with the water streaks inside both of them, and they aren't willing to do anything about it. They told me its up to the general managers discretion at the Lexus dealership I brought it to. Anybody have any experience with this and is there anything more I can do??
I bought a new 19 model ES 350 F Sport, even though it had 715 miles on it when I bought it. I discovered that the headlights had water streaks inside of the headlights, and immediately called Lexus. (this was 4 days after discovering it and I only had 900 miles on it) They told me to bring it into a dealership for further review. Fast forward almost two months later, they told me that it's only a cosmetic issue and they will not replace the headlights. The headlights look terrible with the water streaks inside both of them, and they aren't willing to do anything about it. They told me its up to the general managers discretion at the Lexus dealership I brought it to. Anybody have any experience with this and is there anything more I can do??
#2
Lexus Champion
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So Lexus is saying water inside a headlight is acceptable? Damn, I'd call Lexus back and press them on this, never mind the fact water and electronics are not a good mix. And what about visibility, Lexus thinks water streaks won't affect the beam pattern? Just WTF all around.
#3
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The dealership needs to have a Lexus rep look at you headlamps,next time they are scheduled to be at the dealership.I think then he will authorize the work to be done.This is how most dealerships do it when it's cosmetic. I am assuming Lexus is the same.
#4
Lead Lap
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There should be no moisture of any kind inside the headlight enclosure. No water streaks, condensation, or fog of any kind. Lexus owes you a new headlight...
Depending on what light you have, these assemblies can be as much as $2700.00 each...
Depending on what light you have, these assemblies can be as much as $2700.00 each...
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#5
Lexus Test Driver
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post pics.
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#11
Instructor
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#12
Lexus Test Driver
#14
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Cosmetic issue my a$$...
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dklanecky1 (09-27-20)