Originally Posted by SDiddy

thanks to this forum and reading this thread yesterday i decided to swing by ourisman lexus of rockville, md to go and get this fix. i bought a 2019 lexus es350 f sport from this dealership and didn’t notice the rear sound quality was poor when fading all the way back. i called the dealer, to talk about the service bulletin posted here, and they told me to come on in. i pulled into the service bay at the dealership and asked me what was going on. i explained the tsb but they claimed they couldn’t find it. service manager told me he will look in system, and if he cannot, he will call me in to talk about the bulletin i had. So eventually he had his mechanic look and mechanic said he couldn’t find anything wrong with the car. they called me over to look at it and i moved all the sound to rear speakers to show them the poor fading. they still didn’t believe me and said it sounded fine, and i explained to them i’m an audiophile and y’all must be crazy. anyway, we then walked over to another lexus es350, the luxury version 2020 and reproduced the same rear speaker fade. thankfully, that sounded way better and finally only then the service manager agreed to sign off and cover this under warranty. magically they were able to find the very same tsb referenced in this thread. took a little complaining and comparing to another es for them to finally cover the amplifier change free of charge under the warranty, but it wasn’t as smooth as i anticipated. i definitively had to lobby and advocate for myself. haha they were impressed i found the tsb, they said lexus never puts it out there so they were shocked i got it. ah well. sounds much much better now after they replaced the amplifier thanks to this tsb. thanks club lexus forum! y’all helped me out with this one!!!

Originally Posted by DavidZ

If you had printed out the TSB and handed it to them, you could have saved both you and them a lot of time and effort.

Originally Posted by SDiddy

thanks to this forum and reading this thread yesterday i decided to swing by ourisman lexus of rockville, md to go and get this fix. i bought a 2019 lexus es350 f sport from this dealership and didn’t notice the rear sound quality was poor when fading all the way back. i called the dealer, to talk about the service bulletin posted here, and they told me to come on in. i pulled into the service bay at the dealership and asked me what was going on. i explained the tsb but they claimed they couldn’t find it. service manager told me he will look in system, and if he cannot, he will call me in to talk about the bulletin i had. So eventually he had his mechanic look and mechanic said he couldn’t find anything wrong with the car. they called me over to look at it and i moved all the sound to rear speakers to show them the poor fading. they still didn’t believe me and said it sounded fine, and i explained to them i’m an audiophile and y’all must be crazy. anyway, we then walked over to another lexus es350, the luxury version 2020 and reproduced the same rear speaker fade. thankfully, that sounded way better and finally only then the service manager agreed to sign off and cover this under warranty. magically they were able to find the very same tsb referenced in this thread. took a little complaining and comparing to another es for them to finally cover the amplifier change free of charge under the warranty, but it wasn’t as smooth as i anticipated. i definitively had to lobby and advocate for myself. haha they were impressed i found the tsb, they said lexus never puts it out there so they were shocked i got it. ah well. sounds much much better now after they replaced the amplifier thanks to this tsb. thanks club lexus forum! y’all helped me out with this one!!!

Originally Posted by Mike728

Yeah, service managers love it when you stick something in their face like a TSB.

Originally Posted by DavidZ

Your comment makes no sense. The service folks should appreciate doing the research for them.

Originally Posted by Mike728

Do you like being told how to do your job?

Originally Posted by DavidZ

Again, you're not making any sense. I guess it all depends on how you go about it.

Originally Posted by Mike728

I'm sorry that you're not understanding. I don't think I'm mistyping.

Please explain how you would 'go about it'. You said you would walk in and hand the TSB to them. That's not how it works.

Originally Posted by DavidZ

I'm sorry that you're not understanding. You simply tell them you have a copy of it if they want to see it. If anyone takes offense at it, that's their problem, not yours.

So, you would rather spend a couple of hours listening to the audio on other ESs on their lot and listening to them say that they don't hear any difference or can't find any record of the TSB? All because you're afraid to hurt their feelings? Is that it??

Originally Posted by Mike728

One last time, I promise. If you want to keep a good relationship with your SM, you explain the issue you're having and let them be the good guy. Exactly what SDiddy tried to do. Then, if they come back with - "we can't find anything", you will not come across as an entitled **** when you show them what you printed out. Now, if you don't care about maintaining any sort of working relationship with them, by all means, just go in there and stick the TSB in their face and say "I need this addressed". People in all walks of life deserve some common courtesy, but you do you.