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Recently purchased a brand new 22 ES from a dealer out in Georgia. Upon driving back home to Virginia I noticed wind noise from the rear driver side window. Took the vehicle into my local dealer a few day later and they recommend replacing the weatherstripping.
Drove the car home that day, still wind noise! Made another appointment a few weeks later as I was busy with work. I dropped the vehicle off & picked it up a few days later. While at the dealership the service advisor explained that the rear quarter glass was “adjusted” then the service advisor proceeds to tell me that my window warranty is now void because I’ve installed window tint. Which I did a few days after my initial dealer visit. To make matters worse, I still hear wind noise & now I’m out of window warranty . I tried talking with the service advisor and didn’t get anywhere. I’ve now called corporate & waiting for a response.
Well considering the tint installer may have removed the glass and/or weatherstrip and/or trim and/or door panel etc. that's not unreasonable to tell you it's your problem now. Did it make the wind noise before the tint was applied?
Well considering the tint installer may have removed the glass and/or weatherstrip and/or trim and/or door panel etc. that's not unreasonable to tell you it's your problem now. Did it make the wind noise before the tint was applied?
I agree, of the tint installer removed the glass I see why the dealership voided the warranty. Now, I honestly do not believe the tint installer removed the glass because that just... Not smart.
Well considering the tint installer may have removed the glass and/or weatherstrip and/or trim and/or door panel etc. that's not unreasonable to tell you it's your problem now. Did it make the wind noise before the tint was applied?
Yes, it did make wind noise prior to the tint being applied.
When the dealer replaced the weather stripping during my first visit, the tint still hadn't been applied.
The tint was applied before my 2nd visit back to the dealer.
I'm sorry but some of these responses here are just weird. Who has ever removed weatherstripping or even the window or door panel to tint a window? For starters windows are tinted on the inside, meaning there is no need to remove the weather stripping. The window tint is cut to size from the outside and then installed on the inside, meaning there is no need to remove the window or the door panel. And most tint shops now a days actually computer cut their tint, so all they have to do is literally install it. Your dealer is giving you the run around and you did well on getting corporate involved. I suspect corporate will rule in your favor, and when they do, NEVER return to that dealer for service. Also, when you speak with corporate, remind them of the Magnuson-Moss Warranty Act of 1975 in which it states, "The manufacturer or dealer must show that the aftermarket or recycled part caused the need for repairs before denying warranty coverage." And remember that ultimately the burden is on the dealer/manufacturer to prove how your window tint caused the failure. Perhaps working toward your case could also be photographic evidence or even a receipt of work from the tint shop. If you took it in once before without window tint, and have a receipt for the window tint after that original service visit, then its open and shut and Lexus corporate should provide you with a letter or email showing that your warranty has been reinstated.
I tinted my windows. The tiny is precut to the inside of the window shape by the computer.
The installer then just applies the precut tint film to the inside of the glass.
Kind of makes sense, maybe? They did do some service work by replacing the weatherstripping. So it sounds like they did "try".
My best guess is that after 3 unsuccessful repairs, you can claim the lemon law and voiding your warranty is certainly cheaper than lemon law you another car.
I tinted my windows. The tiny is precut to the inside of the window shape by the computer.
The installer then just applies the precut tint film to the inside of the glass.
Absolutely nothing removed or moved.
Sounds like a poor dealer.
Agreed. Just called the tint shop & this is how it was applied.
I'm sorry but some of these responses here are just weird. Who has ever removed weatherstripping or even the window or door panel to tint a window? For starters windows are tinted on the inside, meaning there is no need to remove the weather stripping. The window tint is cut to size from the outside and then installed on the inside, meaning there is no need to remove the window or the door panel.
Speaking of weird responses none of this is true. Tint shops often remove the rubber glass run for better access, and remove the door panel to get the weather stripping (fuzzy wiper) out of the way. It is ideal to remove the glass completely but generally not practical.
If you don't think so visit any tint shop and look at the cars in the service bays you'll see doors in various levels of disassembly.
Speaking of weird responses none of this is true. Tint shops often remove the rubber glass run for better access, and remove the door panel to get the weather stripping (fuzzy wiper) out of the way. It is ideal to remove the glass completely but generally not practical.
If you don't think so visit any tint shop and look at the cars in the service bays you'll see doors in various levels of disassembly.
Wow. I have a few vehicles tinted and this has never occurred.
04-11-22, 05:20 PM
2022 ES Window Warranty Voided?
. I tried talking with the service advisor and didn’t get anywhere. I’ve now called corporate & waiting for a response.
