Help! Lexus Customer Service Treating Me Poorly!
#16
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Too bad we don't have an effective way of complaining about a car company's handlement with customers. If we have a real complaint about cops, the internal affairs organization is there to help us. Too bad there is no "internal affairs" in this situation
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#17
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Originally posted by DIESELMAN63
Too bad we don't have an effective way of complaining about a car company's handlement with customers. If we have a real complaint about cops, the internal affairs organization is there to help us. Too bad there is no "internal affairs" in this situation
Too bad we don't have an effective way of complaining about a car company's handlement with customers. If we have a real complaint about cops, the internal affairs organization is there to help us. Too bad there is no "internal affairs" in this situation
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#18
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CEOART - Can you post the name of the dealership and the location (city/state)? Get their name out there and help others not make the same mistake....
Last edited by Manaray; 08-05-01 at 08:51 PM.
#19
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Originally posted by W210
What is the name of the dealership so we can warn other Lexus owners in your area?
What is the name of the dealership so we can warn other Lexus owners in your area?
Originally posted by Hermosa
Hey post the name and location of the dealership so anyone else who needs service or wants to buy a car does not give them any business.
Hey post the name and location of the dealership so anyone else who needs service or wants to buy a car does not give them any business.
Originally posted by manaray
CEOART - Can you post the name of the dealership and the location (city/state)? Get their name out there and help others from making a mistake by dealing with them...
CEOART - Can you post the name of the dealership and the location (city/state)? Get their name out there and help others from making a mistake by dealing with them...
#20
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Originally posted by chowder
i sense a pattern here...
i sense a pattern here...
#21
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Originally posted by bitkahuna
Maybe ceoart is actually just a bimmer owner here to stir it up.
Maybe ceoart is actually just a bimmer owner here to stir it up.
Last edited by ceoart; 08-05-01 at 11:00 PM.
#22
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I don't want to yet say the name of the dealer in South Florida until I am sure they will not replace it sooner than 3 or 4 weeks
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#23
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Send a well written letter to the major auto magazines. If they print it or address it then send a copy to your local dealer and Lexus HQ.
SEND IT TO ALL THE MAGAZINES! I'll bet you get a response!
Good luck
Phil D
SEND IT TO ALL THE MAGAZINES! I'll bet you get a response!
Good luck
Phil D
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#24
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Originally posted by Hermosa
Send a well written letter to the major auto magazines. If they print it or address it then send a copy to your local dealer and Lexus HQ.
Send a well written letter to the major auto magazines. If they print it or address it then send a copy to your local dealer and Lexus HQ.
The original poster says that it is his 10,000 mile GS430 that has the spoiler problem. The GS430 by definition is within the warranty's time limitation and the 10,000 miles is certainly within the mileage limitation, so both the paint and the loose spoiler should be covered by the factory warranty. Why is the "service contract" (extended warranty?) relevevant to anything?
Is there any chance that the original poster damaged the spoiler and is trying to get it repaired on Lexus' dime?
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Originally posted by NVRENUFHP
Judging from the original post, the well written part is not very likely. Now, with the gratuitous jab out of the way...something doesn't seem right with this situation.
The original poster says that it is his 10,000 mile GS430 that has the spoiler problem. The GS430 by definition is within the warranty's time limitation and the 10,000 miles is certainly within the mileage limitation, so both the paint and the loose spoiler should be covered by the factory warranty. Why is the "service contract" (extended warranty?) relevevant to anything?
Is there any chance that the original poster damaged the spoiler and is trying to get it repaired on Lexus' dime?
Judging from the original post, the well written part is not very likely. Now, with the gratuitous jab out of the way...something doesn't seem right with this situation.
The original poster says that it is his 10,000 mile GS430 that has the spoiler problem. The GS430 by definition is within the warranty's time limitation and the 10,000 miles is certainly within the mileage limitation, so both the paint and the loose spoiler should be covered by the factory warranty. Why is the "service contract" (extended warranty?) relevevant to anything?
Is there any chance that the original poster damaged the spoiler and is trying to get it repaired on Lexus' dime?
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Last edited by ceoart; 08-06-01 at 09:29 PM.
#26
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Originally posted by ceoart
Judging by your personal attack which was uncalled for, I suspect you work for Lexus. If not Lexus customer service has a job waiting for you.
The area rep never even returned my phone call. I was trying to give my Lexus dealer the benefit of the doubt. But today I showed the Spoiler to a person who has some expertise in these matters and he confirmed that it was not painted properly. So either my Lexus Dealer is lying about it being painted by Lexus or Lexus just does not care about quality warranty work. I can see now that is pointless not to reveal the name of the dealer. The problem occurred at County Line Lexus.
Judging by your personal attack which was uncalled for, I suspect you work for Lexus. If not Lexus customer service has a job waiting for you.
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Answer the following questions or stop whining:
1) Why aren't the paint and loose spoiler problems covered by the original new car warranty?
2) What exactly is your "service contract?" Is it an extended warranty? And why is it relevant when the car is, give or take, one year old with only 10,000 miles on it?
3) Why are you trying to get your problems covered under your "service contract," rather than under the new car warranty?
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Originally posted by NVRENUFHP
Answer the following questions or stop whining:
1) Why aren't the paint and loose spoiler problems covered by the original new car warranty?
2) What exactly is your "service contract?" Is it an extended warranty? And why is it relevant when the car is, give or take, one year old with only 10,000 miles on it?
3) Why are you trying to get your problems covered under your "service contract," rather than under the new car warranty?
Answer the following questions or stop whining:
1) Why aren't the paint and loose spoiler problems covered by the original new car warranty?
2) What exactly is your "service contract?" Is it an extended warranty? And why is it relevant when the car is, give or take, one year old with only 10,000 miles on it?
3) Why are you trying to get your problems covered under your "service contract," rather than under the new car warranty?
Last edited by ceoart; 08-06-01 at 10:24 PM.
#28
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I am not confrontational. You are ranting and raving about the dealer and the factory, but your story makes no sense. And you still haven't answered my questions. That makes things appear even more suspicious.
It is looking more and more like you damaged the spoiler in some fashion and expect Lexus to pay for its repair.
My only stake in this is to get enough details so the story makes sense or to have you stop spewing nonsense.
It is looking more and more like you damaged the spoiler in some fashion and expect Lexus to pay for its repair.
My only stake in this is to get enough details so the story makes sense or to have you stop spewing nonsense.
Last edited by NVRENUFHP; 08-06-01 at 10:27 PM.
#29
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I too have had problems although minor ones with the dealership near me. Although they were really nice at times they did not inform me of everything they needed to do so when I paid for everything then they asked me if I wanted to go ahead and finish the job. :eek: . After that exchange I had with them about being upfront about repairs and how their shop tactics seemed kind of slimy I drove off only to realize that they did not hook up ANY of the wires in my door except for the power window( I had a windows regulator installed on the drivers side). To this day many of my components are not properly hooked up and that was over a year ago. This is probably a good time to ask how to take apart the door without breaking anything so I can make all the hookups. :eek:
#30
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Originally posted by NVRENUFHP
I am not confrontational. You are ranting and raving about the dealer and the factory, but your story makes no sense. And you still haven't answered my questions. That makes things appear even more suspicious.
It is looking more and more like you damaged the spoiler in some fashion and expect Lexus to pay for its repair.
My only stake in this is to get enough details so the story makes sense or to have you stop spewing nonsense.
I am not confrontational. You are ranting and raving about the dealer and the factory, but your story makes no sense. And you still haven't answered my questions. That makes things appear even more suspicious.
It is looking more and more like you damaged the spoiler in some fashion and expect Lexus to pay for its repair.
My only stake in this is to get enough details so the story makes sense or to have you stop spewing nonsense.
![Mad](https://www.clublexus.com/forums/images/smilies/mad.gif)
Last edited by ceoart; 08-06-01 at 10:39 PM.