Sewell Lexus - Issue (resolved)
#1
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I ordered a pair of ball joints before Christmas. They sent me a wrong part, and I had to pay more for one at a local dealership. I have now called them twice, trying to resolve this issue, and I have had to leave a message both times. I have waited 48 hours between each call, thinking maybe they are just really busy. For some reason they refuse to return my calls.
Has anyone else had a problem with them? This was my first purchase using their site and unless I hear back tomorrow, it will most likely be my only purchase.
All I wanted was a refund of around $60. Now it looks like I may just have to call up Citigroup and have them stop payment for the full $120.
Am I the only one that has had a bad experience with them?
Has anyone else had a problem with them? This was my first purchase using their site and unless I hear back tomorrow, it will most likely be my only purchase.
All I wanted was a refund of around $60. Now it looks like I may just have to call up Citigroup and have them stop payment for the full $120.
Am I the only one that has had a bad experience with them?
#2
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I ordered a pair of ball joints before Christmas. They sent me a wrong part, and I had to pay more for one at a local dealership. I have now called them twice, trying to resolve this issue, and I have had to leave a message both times. I have waited 48 hours between each call, thinking maybe they are just really busy. For some reason they refuse to return my calls.
Has anyone else had a problem with them? This was my first purchase using their site and unless I hear back tomorrow, it will most likely be my only purchase.
All I wanted was a refund of around $60. Now it looks like I may just have to call up Citigroup and have them stop payment for the full $120.
Am I the only one that has had a bad experience with them?
Has anyone else had a problem with them? This was my first purchase using their site and unless I hear back tomorrow, it will most likely be my only purchase.
All I wanted was a refund of around $60. Now it looks like I may just have to call up Citigroup and have them stop payment for the full $120.
Am I the only one that has had a bad experience with them?
#6
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Actually here it is:
Darrel Diller
Sewell Lexus of Dallas
www.lexus-parts.com
6421 Lemmon Avenue
Dallas, TX 75209
(866) 770-3099 ext: 2826
(214) 353-2826
(214) 350-5398 Fax
ddiller@sewell.com
Darrel Diller
Sewell Lexus of Dallas
www.lexus-parts.com
6421 Lemmon Avenue
Dallas, TX 75209
(866) 770-3099 ext: 2826
(214) 353-2826
(214) 350-5398 Fax
ddiller@sewell.com
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#12
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no major problems with them on this end either...had a part I actually ordered wrong and they corrected VERY quickly, had a key that got miscut somehow but pete had it taken care of and a new key shipped to me within 2 days of me letting them know. im very happy with them and will recommend them to EVERYONE ![Thumb Up](https://www.clublexus.com/forums/images/smilies/thumbsup.gif)
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#13
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No major problems here. Order most maintaince parts (filters, tierods/balljoints, etc) from them. No issues.
Sorry to hear about your experience.
Sorry to hear about your experience.
Last edited by DaveGS4; 01-16-09 at 12:16 PM. Reason: Added clarifying Text.
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I called and tried to get in touch with Darrell. Guess who answered? Regan, the woman who did not return either of the voicemails I sent to her. She told me they could send me another one, or I could send it back to them and they would credit my account. I said that I didn't need them to send another one because the Lexus dealership used one out of their inventory.
I said that I would like them to credit my account, but I didn't want to pay for shipping to send it back. She said, they would not pay for my shipping because they had already sent me the part. What??
It's not my fault that they sent me the wrong part. They have two part numbers on the bag, one is the correct number and one is not. Obviously they went by the wrong number.
I really don't think it's fair to have to pay for shipping twice for something I didn't order. What do you think?
I said that I would like them to credit my account, but I didn't want to pay for shipping to send it back. She said, they would not pay for my shipping because they had already sent me the part. What??
It's not my fault that they sent me the wrong part. They have two part numbers on the bag, one is the correct number and one is not. Obviously they went by the wrong number.
I really don't think it's fair to have to pay for shipping twice for something I didn't order. What do you think?
#15
Lexus Champion
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I would return the part receipt requested from the courier.
Call after receipt and ask them to refund the price plus shipping. If they argue calmly state that you will just have to dispute the entire charge with your CC. If they still do not help you do the dispute for the entire amount. You can say that the wrong part was shipped and returned.
Overall they seem to be a decent source for parts (is Carson still doing this?) but it is unacceptable to be treated this way. Their loss is actually less than yours if you include your wasted time so this is not a recommendation to do anything shady. It is their loss of business, reputation and funds for not managing this area properly.
BTW, the website given with Darrel www.lexus-parts.com is not working today.
Call after receipt and ask them to refund the price plus shipping. If they argue calmly state that you will just have to dispute the entire charge with your CC. If they still do not help you do the dispute for the entire amount. You can say that the wrong part was shipped and returned.
Overall they seem to be a decent source for parts (is Carson still doing this?) but it is unacceptable to be treated this way. Their loss is actually less than yours if you include your wasted time so this is not a recommendation to do anything shady. It is their loss of business, reputation and funds for not managing this area properly.
BTW, the website given with Darrel www.lexus-parts.com is not working today.