Lexus Corporation WON'T replace my headlights due to condensation
05-02-09, 01:49 AM
#16
You're surprised you were denied the president of Lexus's phone number?
Do you get special people's numbers on the daily? Would you contact the CEO of say, McDonalds, if one franchise's bathroom's floors were wet?
Try asking for Barack Obama's phone number, see what happens.
Anyone you talk to from Lexus/Toyota about this problem will have about as much authority as the building's janitor.
Do you get special people's numbers on the daily? Would you contact the CEO of say, McDonalds, if one franchise's bathroom's floors were wet?
Try asking for Barack Obama's phone number, see what happens.
Anyone you talk to from Lexus/Toyota about this problem will have about as much authority as the building's janitor.
05-02-09, 02:34 AM
#17
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Best of luck:
Background: James D. Farley. Mr. Farley served as Group Vice President and General Manager of Lexus Division of Toyota Motor Sales (TMS), U.S.A., Inc. since May 2007, where he was responsible for all sales, marketing and customer satisfaction activities for Toyota's luxury brand. Mr. Farley also served as Group Vice President and General Manager Lexus Division of Toyota Motor Corp. He served a wide range of positions including Lexus Product Planner, Manager of Truck Product Planning, Manager Truck Series Marketing and National Advertising Manager. He joined Toyota in 1990 in the strategic-planning department. Mr. Farley also served as General Manager of Product Management for Toyota Europe. He was involved with field sales operations as Central Area manager for the Lexus Division. Previously, he served as Corporate Manager of Scion. He served leadership roles at Toyota Marketing Division after the successful launch of the Scion brand across the United States and has brought an innovative approach to Toyota Marketing, developed as part of the Scion marketing model. Mr. Farley received an MBA from the UCLA Anderson School.
Full Office Address: 19001 South Western Avenue | Torrance, California 90509 | United States
Main Phone: 310-468-5084
Main Fax: 310-468-7803
Job Functions: Senior Key Executive
Background: James D. Farley. Mr. Farley served as Group Vice President and General Manager of Lexus Division of Toyota Motor Sales (TMS), U.S.A., Inc. since May 2007, where he was responsible for all sales, marketing and customer satisfaction activities for Toyota's luxury brand. Mr. Farley also served as Group Vice President and General Manager Lexus Division of Toyota Motor Corp. He served a wide range of positions including Lexus Product Planner, Manager of Truck Product Planning, Manager Truck Series Marketing and National Advertising Manager. He joined Toyota in 1990 in the strategic-planning department. Mr. Farley also served as General Manager of Product Management for Toyota Europe. He was involved with field sales operations as Central Area manager for the Lexus Division. Previously, he served as Corporate Manager of Scion. He served leadership roles at Toyota Marketing Division after the successful launch of the Scion brand across the United States and has brought an innovative approach to Toyota Marketing, developed as part of the Scion marketing model. Mr. Farley received an MBA from the UCLA Anderson School.
Full Office Address: 19001 South Western Avenue | Torrance, California 90509 | United States
Main Phone: 310-468-5084
Main Fax: 310-468-7803
Job Functions: Senior Key Executive
05-02-09, 08:28 AM
#21
05-02-09, 08:45 AM
#22
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05-02-09, 10:12 AM
#23
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How about you go on ebay and pay $600 on a pair on oem hid headlight, they have them on ebay all the time and they are straight from the factory. Your not gonna get them replaced for free so leave it alone.
05-02-09, 10:20 AM
#24
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When I had this issue a while back, they told me that it would cover 50k miles only for any warranty (headlight). I had just 2k over mileage and they wouldn't do a thing at all..I hope the Lexus Corporation take this very seriously..BTW the people that work in the Corporate office are really stupid. They don't give a s**** bout any of us that has this problem. They wants us to pay $1200-1500 per headlight..I had to clean mine and re-seal every dog gone gaps between the seals and housing...
05-02-09, 01:18 PM
#25
When I had this issue a while back, they told me that it would cover 50k miles only for any warranty (headlight). I had just 2k over mileage and they wouldn't do a thing at all..I hope the Lexus Corporation take this very seriously..BTW the people that work in the Corporate office are really stupid. They don't give a s**** bout any of us that has this problem. They wants us to pay $1200-1500 per headlight..I had to clean mine and re-seal every dog gone gaps between the seals and housing...
If you don't like buying extended warranties, or paying repair costs, they could say, *everything* will be covered for 20years, like buying a new BMW; but the MSRP upfront cost of the car is now $250,000.
It is a similar argument to airfares. People who didn't check bags were subsidizing people who check bags. Now everything is a la carte. Only if you check a bag, they'll charge you $15 or so. If you want a snack, it'll be $5.
05-02-09, 02:51 PM
#26
o wow , I had to laugh to myself a little ,
Best said when the floor is wet do you call the Maker of Mcdonalds ?
sorry to put this out there but you have purchased a USED car from a USED car lot. and they wouldn't even cover it , What makes you think that Lexus corp. will even talk to you and esp since you didnt even buy from a Cert. lexus dealership.
anywho , your not getting new lights but you have created a name for yourself on the boards ... that is forsure ... and so you know its a 1 piece headlight city lights/ high beams and regular housings. not 4 lights .
good luck and there are alot of lights forsale in the sale section .. good luck
Best said when the floor is wet do you call the Maker of Mcdonalds ?
sorry to put this out there but you have purchased a USED car from a USED car lot. and they wouldn't even cover it , What makes you think that Lexus corp. will even talk to you and esp since you didnt even buy from a Cert. lexus dealership.
anywho , your not getting new lights but you have created a name for yourself on the boards ... that is forsure ... and so you know its a 1 piece headlight city lights/ high beams and regular housings. not 4 lights .
good luck and there are alot of lights forsale in the sale section .. good luck
05-02-09, 02:59 PM
#27
I dont understand this either, you are out of warranty how hard is that to understand? you just purchaced an eight year old car, YES 8 because the 2010's are out now.. what do you expect, you are buying a quality car but its used! and as BippuPXR said abouve me you didnt even buy it from a Lexus Dealer? How hard is that to understand? We've all had that problem and i dont think it such a big deal, just buy a used set like everyone else??
05-02-09, 05:47 PM
#30
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I guess I will see what happens when I get the Dispute Form And If they cant do anything I'm pulling $2500.00 out of my pockets for brand new set of smoked headlights but hey it was worth a shot....