Hi,

My window drivers side window on my 02 GS430 started to not go up or down. I took it to the Lexus dealership and they said that the window regulator is fine, but that i have an intermittent short in the master drivers side window switch. Anyway, i ordered the window switch online from Sewell ($330) and took it to my independent mechanic because Lexus was going to charge $700 for the part and labor. My mechanic changed out the window switch and said that didn't help anything i still have the same problem, actually my window regulator is out. Lexus diagnosed it wrong. Now i wasted $330 for the part and some labor i paid to my mechanic and still i need a window regulator.

Can i go back to the dealership and recoup some of these costs?


Thanks

 

Doubt there's really anything you can do. Shame on you for not coming here first so we can give our $.02

 

So Lexus isn't at all responsible for diagnosing a faulty window switch(which was not true) for which i paid $330 for? I even have the summary diagnostic sheet from Lexus stating this.

 

Try going there and speaking to the service advisor that you were dealing with.