sakataj

iTrader: (182)

no threadjak, i asked bout it....

yeah it sucks....i couldnt do anything but stand there, take pics and watch my motorcycle burn up

will call lexus monday after thanksgiving...

if i dont talk to anyone before than, have a good thanksgiving

Debonair

No idea. Google says http://www.lexus.com/contact/ .

sakataj

iTrader: (182)

well, talked to Corp today.....they working on it.

talked to two really nice people and it seemed hopeful so we'll see

crossing my fingers

BLAZE

iTrader: (2)

Any word from corp? Are you still rocking the loaner?

sakataj

iTrader: (182)

no, i was gonna give them till wed morning (one week) and then call them back ALTHOUGH she did tell me i was supposed to hear from someone by fri which has def come and gone

no loaner, i had to return it that same day

sakataj

iTrader: (182)

see now the customer service is getting on my nerves....

called this morning at 9:15 central time, since i was supposed to have a call back no later than the 3rd (according to them) and here it is the 8th and IM having to call them, guy tells me my representative who is working on my case doesnt come in for another 45 mins or so and he will have him call me, well 6 hours l8r no return phone call yet so im sitting on hold with customer service....

regardless of whether they gonna help me or not this is some lousy customer service.....IMHO of course


EDIT: 20 MINS with 6 spent on hold....they cannot get the guy passing a note to his supervisor and him and the lady today promises someone will call me back today.

fingers crossed i guess


EDIT AGAIN: 4:19 talked to my local representative, he's gotta talk to a local field guy and the local place and he's gonna call me back tomorrow

sakataj

iTrader: (182)

so got a phone call last night said they talked to the field rep and because of mileage/age they not gonna help with anything....so what do you guys think, should it just let it die or should i try and go over their heads and continue calling/email about this?

Big Mack

iTrader: (1)

Time to let it go. You ran it up the tree, and I'm very surprised it got even this far. The car hasn't been under warranty in some time, and there are myriad parts that if damaged could be dangerous. They cannot simply cover them until the end of time or there would be no point in specifying a warranty period. Clearly something damaged the element, causing the burning of the seat, but that is not Lexus fault and they shouldn't be held accountable for it.

Big Mack

sakataj

iTrader: (182)

yeah the movement of the seat broke the element is what their saying....

Trouble-T

Sakataj I made a post on my seat heaters probably about two years ago. Whenever I turn my driver side seat heater on it gets real hot to the point of where it actually burns my butt. I searched treads and couldn't find anyone with similar situations. So for the past year I haven't even tried to turn my seat heaters on. I thinks its messed up that they wouldn't even help you with the labor.

sakataj

iTrader: (182)

hmm, see it now

https://www.clublexus.com/forums/gs-...ng-to-hot.html

ever find out if your element broke like mine did? did it burn through your leather like mine did?

iGOTlexy

iTrader: (3)

I would think that corporate wouldntwant anythign to do with this .... Although it may be worth a try ... i would go wth the junk yard replacement idea

sakataj

iTrader: (182)

they didnt want to....thats why they didnt. i said that awhile ago.

i will replace the seats when i finish my interior swap

Clear2Cloz

This happened in my X5, BMW just said it was a bad element. They just replaced the seat (it was under warranty). I dont know the details as to what happened.

us088374

Things break and need repair or replacement from time to time with any manufacturer. That said the newer Lexus heated seats do not heat enough. Lexus appears not to care. Guess it is time to find another manufacturer.