rattles
#1
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rattles
I had a small rattle coming from the lower pass side under dashboard somewhere. When i took my car in to be serviced yesterday they said that they only cover rattles for 12k miles or 1 year or something like that. Is this true? I have a '99 GS300, i thought it would have been covered under warranty but he said they have to charge me $85 to look at it. $85 is their hourly rate. Does this sound right?
Thanks,
John
Thanks,
John
#2
Lexus Test Driver
No It does not sound right.
Talk to the Service Manager.
If that does not work call the 800 number for Lexus USA and complain.
Bumper to Bumber waranty.
I don't see any 12month crap.
Talk to the Service Manager.
If that does not work call the 800 number for Lexus USA and complain.
Bumper to Bumber waranty.
I don't see any 12month crap.
#3
They are supposed to cover "adjustments" during the length of the original warranty. You can check out the coverage and disclaimers of the warranty on the Lexus web site.
http://www.lexus.com/cpo/war_plan_comp.html
http://www.lexus.com/cpo/war_plan_comp.html
#4
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Well i havent picked up the car yet. Should i mention something to the guy when i pick up and and he askes me to pay? Any of you know that lexus 800 number?
Thanks
Thanks
#5
#6
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Thanks alot guys for all your help. I just got off the phone with a very nice man at that 800 number and he said i shouldnt have had to pay anything. He is going to call the dealer and speak to the service manager and see why they charged me for that. He said they will be able to reimberse me if it turns out that i should not have gotten charged.
Thanks again,
John
Thanks again,
John
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#10
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Picked up the car, the problem was resolved and they didnt charge me, so i guess the guy from customer service called him like he said he would. Saved myself $85, thanks guys
#13
I took my 99 GS400 in recently for noise from the sunroof (which they said they did not hear, but it was much better afterwards) and the service folks suggested that there was a rattle coming from the glove box (which I did not hear). They ordered a new glove box and installed it for free. No rattles now (of course I did not hear them before). I think there are also some service bulletins on glove box rattle that I saw on Edmunds.com.
Now if I could make the occasional load cracking sound from the sunroof go away...
Now if I could make the occasional load cracking sound from the sunroof go away...
#14
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Originally posted by axel
I took my 99 GS400 in recently for noise from the sunroof (which they said they did not hear, but it was much better afterwards) and the service folks suggested that there was a rattle coming from the glove box (which I did not hear). They ordered a new glove box and installed it for free. No rattles now (of course I did not hear them before). I think there are also some service bulletins on glove box rattle that I saw on Edmunds.com.
Now if I could make the occasional load cracking sound from the sunroof go away...
I took my 99 GS400 in recently for noise from the sunroof (which they said they did not hear, but it was much better afterwards) and the service folks suggested that there was a rattle coming from the glove box (which I did not hear). They ordered a new glove box and installed it for free. No rattles now (of course I did not hear them before). I think there are also some service bulletins on glove box rattle that I saw on Edmunds.com.
Now if I could make the occasional load cracking sound from the sunroof go away...
#15
Eric,
thanks for your post. I did mention to the service advisor that there was a TSB on the sunroof problem, but they "did not hear any rattle" from the sunroof. However when I got the car back, the previous almost constant creaking was reduced to an occasional cracking sound. I'll give it a little more time, then I'll take it back before the warranty is up...
thanks for your post. I did mention to the service advisor that there was a TSB on the sunroof problem, but they "did not hear any rattle" from the sunroof. However when I got the car back, the previous almost constant creaking was reduced to an occasional cracking sound. I'll give it a little more time, then I'll take it back before the warranty is up...