Ughh, Toyota dealership destroyed my engine after timing belt replacement
10-28-11, 01:24 PM
#32
From the discussion I had with the sales manager and his director, the chance of their insurance company coughing up for a brand new engine sounded pretty slim due to the mileage mine had (126k), but they said they'd try. I don't feel very confident though. If they give me a used engine, I'm going to request a 1 year warranty, minimum.
1yr warranty minimum on used engine with no history vs. a solid new engine or even your old engine that you services for MULTIPLE years with no engine problems....You are going to be in a bad situation.
As stated before, hopes it work out for you.
Maybe I'm just a mean, straight-laced person who doesn' accept BS crap.
10-28-11, 01:36 PM
#34
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Thanks guys - starting to lay it on harder...we'll see where this goes. Still haven't heard the result of their insurance company visit - probably hasn't happened yet.
10-28-11, 01:42 PM
#35
I can almost GUARANTEE that you will get NO WARRANTY on a used engine they have no service history of. Toyota will not make itself liable of something crazy were to happen to that engine after they give it to you. Now that I think of it, OEM new parts doesn't even carry a warranty! You have a uphill battle ahead buddy.
10-28-11, 01:42 PM
#36
Don't lay anything demand.
Start calling Toyota and Lexus corporate, and start complaining. Mention the broken pully and how they tried to stiff you for their mistake as well. Let corporate put heat on this stupid dealer.
Does anyone have the corporate phone number or email. Help this dude out.
Start calling Toyota and Lexus corporate, and start complaining. Mention the broken pully and how they tried to stiff you for their mistake as well. Let corporate put heat on this stupid dealer.
Does anyone have the corporate phone number or email. Help this dude out.
10-28-11, 01:49 PM
#37
I couldn't believe they were trying to screw me over with my ONLY vehicle that I used to commute for work!!
10-28-11, 01:53 PM
#39
Yesterday I brought my 2001 GS430 to a Toyota dealership near my office to have them replace the timing belt (126k miles, procrastinated on that for a while), replace the rear diff fluid, and check out a clunk in the front end.
A few hours later they call me to say that the tech broke a power steering pulley while trying to remove it and that they had to order one, but that it wouldn't arrive until today. Also, the part was $200. They gave me a loaner car for the night and I was ok with it, but did request that they at least give me the part for cost since they broke it. (Later I looked at the belt replacement tutorials on this site and never saw any mention of a need to remove a power steering pulley, so who knows - any comments on this??)
I then got another call late last night but missed them, so I called them back this morning to get the latest. They got the timing belt replacement completed last night, minus the pulley. They went to fire it up and it wouldn't turn over... Turns out they screwed up the timing belt replacement somehow and bent some valves, plus who knows what else. WTF!!!!! (I assume this probably was as bad as having the belt break?)
They had to file a claim with their insurance and aren't sure if they'll have to rebuild the entire engine or replace it with a new one. Guess I'll be driving this boring Camry loaner for a while longer...ugh....
Anybody have any advice for someone in a situation like this? Obviously I'm going to do my best to pay as little as possible, but I'm not sure how that'll work out. What a mess - glad it was a Toyota dealership and not a private shop!
Sorry for the rant, just frustrated and not sure what to do...
A few hours later they call me to say that the tech broke a power steering pulley while trying to remove it and that they had to order one, but that it wouldn't arrive until today. Also, the part was $200. They gave me a loaner car for the night and I was ok with it, but did request that they at least give me the part for cost since they broke it. (Later I looked at the belt replacement tutorials on this site and never saw any mention of a need to remove a power steering pulley, so who knows - any comments on this??)
I then got another call late last night but missed them, so I called them back this morning to get the latest. They got the timing belt replacement completed last night, minus the pulley. They went to fire it up and it wouldn't turn over... Turns out they screwed up the timing belt replacement somehow and bent some valves, plus who knows what else. WTF!!!!! (I assume this probably was as bad as having the belt break?)
They had to file a claim with their insurance and aren't sure if they'll have to rebuild the entire engine or replace it with a new one. Guess I'll be driving this boring Camry loaner for a while longer...ugh....
Anybody have any advice for someone in a situation like this? Obviously I'm going to do my best to pay as little as possible, but I'm not sure how that'll work out. What a mess - glad it was a Toyota dealership and not a private shop!
Sorry for the rant, just frustrated and not sure what to do...
Being in the automotive industry myself, toyota should definatly go ahead and not make you pay for the powersteering pully IF they broke it . If it was already on its way going out I totally understand. On a brighter note - regardless if they put in a used or new engine they will re-build it when going it...
-David
10-28-11, 01:53 PM
#40
Don't lay anything demand.
Start calling Toyota and Lexus corporate, and start complaining. Mention the broken pully and how they tried to stiff you for their mistake as well. Let corporate put heat on this stupid dealer.
Does anyone have the corporate phone number or email. Help this dude out.
Start calling Toyota and Lexus corporate, and start complaining. Mention the broken pully and how they tried to stiff you for their mistake as well. Let corporate put heat on this stupid dealer.
Does anyone have the corporate phone number or email. Help this dude out.
