Originally Posted by drck1000

SGT - Hey man. Nope, I still have to loaner. I called (I had to call them to check-up on status) on Friday afternoon and they requested that they keep it Saturday and will let me know today (Monday) on the status. On Friday, they reported that the tech had the door panels off and was trying to locate the source of the rattles and were taping up wiring and such to secure them. They were supposed to move on to the brakes next. I should find out more later on today. Still 8am here (Hawaii). Will post and let you know.

On a side note, I called and talked to the Lexus service manager about my car. The first day they had it, they reported that they didn't even take a look at it. The appt scheduler said that it should take no more than a full day and said that I didn't need to request a service loaner. So when they didn't even take a look at the car, my options were to find a ride home (last minute) or come back another day. BS, I waited 2 weeks to get this appointment after picking up my BRAND NEW car! I don't think I am more important than other service customers, but why have me come in and not even get my car looked at? Then the second day, they reported that they replaced the interior trim for the driver's B-pillar (my friend gouged the panel with his key) and that's it! A 30 minute procedure is all that got accomplished on a second day. And this is after the service manager got involved, he agreed with my assessment of the situation and said that he would make sure that I was taken care of. Haven't heard from him since last week Thursday. My patience is getting very short with this situation. I am also very disappointed with the service (or lack thereof) that I am receiving and the lip service that I am getting from the service consultant and the manager. Will be asking for an explaination for why this took so long and WHY my car wasn't even looked at on the day that I took it in. I ended up getting a service loaner, but I had to pursue that with my sales agent.