hiendo85

thanks god theres no rattle to my car..absolutelii loving it...feels sorrie for you guys.. hope u get it fix

Avid1

I'm pleased to report that Keyes Lexus successfully took care of my rattle problem. As spoiled as this may sound, I hated driving their ES 350 loaner. The experience of driving an ES, especially a base model, does not come close to the GS 350.

In the end, it was worth the wait. I've addressed this same rattle issue TWICE to Lexus Santa Monica. They really don't put enough effort into resolving rattle issues. Fernando at Keyes Lexus assured me the issue would be resolved. They were very methodical in making sure that everything under the dash was insulated, and it worked. I'll probably be getting my car serviced at Keyes from now on.

Cut-Throat

I've got about 7,000 miles on my 2007 GS350 and it has no rattles at all. This of course is during the warm weather (temps > 40 degrees)

- I thought I might have heard some clicks and pops in temps below 20 degrees last winter. I'll have to wait until next winter to confirm.

But in warm weather I have not heard a rattle.

starstreak

hmm only rattle I hear is stuff I heard from my old car a maxima. sounds like something rubbing. sounds like its either the middle speaker are or to the far right. not sure. doesnt always happen.

dunnojack

they should just felt the whole dashboard from the factory. the material is cheap. and no one would know because it probably wouldn't make a sound.

flipside909

Glad to hear your issue was resolved. It's good to know that they at least offered you a loaner for the duration of the fix and not leave you empty handed saying they can't find or fix it.

noncom23

Good fix!

Yang1815

iTrader: (1)

Woo whoo! There are hopes for rattles

slk_dds

I finally got the answer from the Lexus HQ, but was not the answer I was looking for.

First about the rattle noises, they told me that rattle noises are there and there is nothing they are going to do about it.

Second about the pulling issue, they have nothing to say about it. But Sewell said that they found the problem with one of the tire that causing the pull.

I told them, go ahead and do whatever they can to resolve these problems... But this is their final chance before I sign the agreement with my lawyer to file the Lemon lawsuit against Lexus!!!

bdkinnh

I'll post my own update as well: on Friday I got a call from the Lexus customer service center (three weeks after sending them my letter). They said they are looking into it, but it may take two weeks to 'research all the issues'.

A total of five weeks? Sheesh.... maybe a lot of GS owners are having problems.

bdkinnh

Finally heard from Lexus: even though my car has spent 7% of its entire life in service, they're not going to do anything about it.

Looks like I'll be forced to go through the Lemon Law process. That's really a shame - I had expected better customer service from Lexus.

Yang1815

iTrader: (1)

Good luck to you all!

composite

Man these stories really suck. Good luck to everyone. Let us know how it turns out.

EyeKutr

iTrader: (5)

Lexus service does not suck, it is all relative. I am a local Toyota / Lexus guy and mine was purchased. The problems are exaggerated in a forum setting. There are 1000s out there with no complaints at all. Every car maker has issues, but Lexus goes above and beyond to deal with its customers in a professional and courteous manner. My brother in law has an 02 tahoe that cost around 40 grand (not much less than what my gs costs). He bought a 100k/5 year warranty. 5 yr warranty ran out last month, last week his transmission started to slip at 81k miles, guess what GM is doing for him. Nothing.

bdkinnh

I don't think anyone has said that Lexus hasn't been 'professional and courteous'. They have been with me - they very nicely wrote back to me and said that they weren't going to do anything about the problems I've been having.

Not one word of profanity at all. Classy!