Feedback to Lexus
03-25-08, 10:43 AM
#1
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Feedback to Lexus
Anyone know the best way to give feedback to Lexus on their Service?
Not happy that I have to give the Service Manager the TSB # for a fix on my car... given the fix is for the '08 GS not starting and he said he was 'looking into the fix' 2 weeks ago. The fix has been out for some time.
Just feel customer service should be better... especially on a fix like this one.
Not happy that I have to give the Service Manager the TSB # for a fix on my car... given the fix is for the '08 GS not starting and he said he was 'looking into the fix' 2 weeks ago. The fix has been out for some time.
Just feel customer service should be better... especially on a fix like this one.
03-25-08, 04:35 PM
#3
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Yes you can contact the Lexus Customer Care line and they can assist you with your needs and concerns.
03-26-08, 05:41 AM
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The dealership left their standard message on my machine at home, asking if I was 100% satisfied... I'll give them a call directly today. If this doesn't get a positive response, then I'll hit Lexus direct.
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