Extended warranty seems to be worthless
01-03-09, 10:28 PM
#17
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Yes, in fact i do. I posted it on the other thread where another member was having the same exact problem as me. Here it is.
""""Good advice thomastan, I had this EXACT problem and after going to LEXUS OF WESTMINSTER SERVICE a few times about this I have concluded that the are completely incompetant! I would even say they are "shady" and dishonest.
I did what thomastan suggested and the problem hasnt come back yet So im still in the progress of dianosing the problem. What upsets me about Lexus of Westminster is that they do not rightfully diagnose the problem. Also I am positive they do not even look into the problem. They simply just pick out a part that is not covered by the warranty and blame it on that so you will have to pay for repairs. They claimed it was the headlight assembly and moisture had gotten in causing it to short. I opened up the headlight to switch them and no moisture whatsoever! Dry as sand. No fogging no water spots no moisture! Also my engine bay looked like it was untouched still really dusty even though they claimed to check it out. Also the headlights have spray wash on them! If it was really the problem dont you think that they shold cover it anyway? They wanted to charge me 1100 plus labor for it, and when i complained to 180025lexus they offered to pay 50% of the repairs. HAHA what a joke. Anyways once i truly find out the problem Im gonna call in and complain some more. Hopefully they start being honest and help a loyal customer out. ( third lexus bought from the same dealer)
Anyways Do what thomastan said, and thats the best way to start to diagnose the problem. Good luck and dont bring it to Lexus of westminster because they will just give you the run around and BS. """"
""""Good advice thomastan, I had this EXACT problem and after going to LEXUS OF WESTMINSTER SERVICE a few times about this I have concluded that the are completely incompetant! I would even say they are "shady" and dishonest.
I did what thomastan suggested and the problem hasnt come back yet So im still in the progress of dianosing the problem. What upsets me about Lexus of Westminster is that they do not rightfully diagnose the problem. Also I am positive they do not even look into the problem. They simply just pick out a part that is not covered by the warranty and blame it on that so you will have to pay for repairs. They claimed it was the headlight assembly and moisture had gotten in causing it to short. I opened up the headlight to switch them and no moisture whatsoever! Dry as sand. No fogging no water spots no moisture! Also my engine bay looked like it was untouched still really dusty even though they claimed to check it out. Also the headlights have spray wash on them! If it was really the problem dont you think that they shold cover it anyway? They wanted to charge me 1100 plus labor for it, and when i complained to 180025lexus they offered to pay 50% of the repairs. HAHA what a joke. Anyways once i truly find out the problem Im gonna call in and complain some more. Hopefully they start being honest and help a loyal customer out. ( third lexus bought from the same dealer)
Anyways Do what thomastan said, and thats the best way to start to diagnose the problem. Good luck and dont bring it to Lexus of westminster because they will just give you the run around and BS. """"
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