Detailing fiasco
#1
Intermediate
Thread Starter
Detailing fiasco
I was stopped at a light with a p/u truck behind me. His foot slipped off the brake and he rolled into me, tearing the bumper. No big deal. After his insurance estimator inspected the damage and wrote it up, I called my Lexus dealer and subsequently went to the collision shop they recommended.
Three days later they called to say the car was ready after receiving a new bumper. I went to pick up the car, and saw the check engine light was on. I immediately told the collision shop person, and he verified the situation. I then called my dealer, who advised bringing the car in. After scanning the computer, I was told it was "throwing several codes". The service advisor then asked me what I sprayed on the engine when I detailed it. I said I never did that, called the collision shop, and was told they did it. The collision shop rep and my service advisor spoke, and the shop agreed to pay all expenses, including the loaner. Now I'm concerned, as I feel something is amiss with electronics, a computer, etc., and that it may be recurring. after I get the car back.
Any educated input will be appreciated. Thanks!
Three days later they called to say the car was ready after receiving a new bumper. I went to pick up the car, and saw the check engine light was on. I immediately told the collision shop person, and he verified the situation. I then called my dealer, who advised bringing the car in. After scanning the computer, I was told it was "throwing several codes". The service advisor then asked me what I sprayed on the engine when I detailed it. I said I never did that, called the collision shop, and was told they did it. The collision shop rep and my service advisor spoke, and the shop agreed to pay all expenses, including the loaner. Now I'm concerned, as I feel something is amiss with electronics, a computer, etc., and that it may be recurring. after I get the car back.
Any educated input will be appreciated. Thanks!
#2
wow, that's crazy. They thought they were doing you a favor only only to cause this headache. Let us know what they used. Why would they decide to clean your engine for fixing a back bumper? I understand washing the car since you got the bumper painted but cleaning the engine...makes no sense.
#3
same concept as cleaning up your car when you take it in for an oil change, common courtesy, i would take a break on the paint shop though, i think that's somewhat of a quality + they put their time into. =] i'm just sorry that happened.... your service advisor can definitely tell you (it's your right to know) what codes were thrown and what these codes mean. So I would definitely ask him
#6
exclusive matchup
iTrader: (4)
really sorry to hear that, but to be fair, i think the shop is being very honest and they were trying to clean the car well, so i give them credit on that.
if i were you, i would talk to dealership about exactly what went wrong and what they are replacing. then go from there and see if there could be anything else that can go wrong in the future?
if i were you, i would talk to dealership about exactly what went wrong and what they are replacing. then go from there and see if there could be anything else that can go wrong in the future?
#7
Pole Position
iTrader: (1)
wow, that's crazy. They thought they were doing you a favor only only to cause this headache. Let us know what they used. Why would they decide to clean your engine for fixing a back bumper? I understand washing the car since you got the bumper painted but cleaning the engine...makes no sense.
Not sure what they're doing, but spraying down the engine should cause problems like that when everything is sealed.
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