GS - 4th Gen (2013-2020) Discussion about the 2013 and up GS models

Bluetooth Issue's

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Old 05-17-16, 08:38 AM
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bigblack06
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Default Bluetooth Issue's

So I started my car yesterday and the Bluetooth wasn't connected not sure but I figured I turn it off and then back on and it should work. It literally does not show up anymore as an option I'm not sure what the problem is but I don't really want to schedule an appointment if it can be fixed any takers.
Old 05-17-16, 09:31 AM
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bclexus
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Is the car not detecting your phone, or the phone not detecting the car? I assume your phone's Bluetooth is on and visible to the car. Does your phone have 'Trusted Devices' where the car's Bluetooth may be listed?
Old 05-17-16, 09:42 AM
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bigblack06
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Originally Posted by bclexus
Is the car not detecting your phone, or the phone not detecting the car? I assume your phone's Bluetooth is on and visible to the car. Does your phone have 'Trusted Devices' where the car's Bluetooth may be listed?
It is actually both in the settings for phone the Bluetooth option is grayed out and can not be clicked on, my phone does not see it anymore, and it is still
Old 05-17-16, 09:44 AM
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jsndin
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Have you tried resetting the settings to factory?
Old 05-17-16, 10:42 AM
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I have not but will try this when I get home.
Old 05-17-16, 11:07 AM
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jtrue28
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There is/was a TSB for Bluetooth connectivity. Not sure if it applies to you car, but your symptoms sound very familiar.
Old 05-17-16, 12:48 PM
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islandbeef
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Originally Posted by jsndin
Have you tried resetting the settings to factory?
I was going to either recommend you do this or "forget the device" and re-pair to the car. It's when the phone requires an OS update, I get nervous about losing basic functions.
Old 05-18-16, 06:59 AM
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bigblack06
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Originally Posted by jtrue28
There is/was a TSB for Bluetooth connectivity. Not sure if it applies to you car, but your symptoms sound very familiar.
Originally Posted by islandbeef
I was going to either recommend you do this or "forget the device" and re-pair to the car. It's when the phone requires an OS update, I get nervous about losing basic functions.
Yea, I'm bringing it in for service today hoepfully it can be resolved.
Old 05-18-16, 07:58 AM
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Here is the TSB for anyone that is having the same issue.
Bluetooth.pdf
Old 05-18-16, 08:02 AM
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popping
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FWIW, i did this TSB two years ago and it made bluetooth issues worse. But i was using an older android phone and version of android. I've since updated and now running marshmallow (6.1) and haven't had issues since lollipop.
Old 05-18-16, 11:03 AM
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jtrue28
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You're driving a 2014 though, so that likely won't help.
Old 09-08-16, 07:22 AM
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spoogenet
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I have a 2014 and just experienced this issue today. Yesterday afternoon, Bluetooth worked just fine. This morning, I had a red slash through the signal indicator and it would not connect to my phone, but still showed me devices. On second start, I noticed that both the 'Phone' and 'Bluetooth' were grayed out in the Settings menu. After completing my drive, I shut off the car and then turned on Accessory mode, and Bluetooth seemed to be working again.

Now I'm concerned whether this is the start of a downward trend in the technology, but without an error condition there's not much use in taking it in to Lexus.
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