Originally Posted by Davenlei

That is why I have a semi hidden dash cam in my car. I have recorded the technician doing WOT's in my car, a porter rummaging in my change holder for money and another porter almost hitting another customers car being driven by another worker when pulling out of a blind corner. I never forwarded the videos to management since nothing was done to the car that I have not done myself and the change thief will eventually get busted someday for something bigger than stealing change.

If something happens to my car to cause damage while in their possession, it will likely get caught on camera so there will be no denying how the damage was done.

Originally Posted by ravig292

Update:

Got a call about an hour ago from my service rep. The car is ready finally but can't go tonight to get it cause I'm busy. Will be going tomorrow after work to pick it up and will inspect the hell outta the job they did.

Originally Posted by dchar

I can totally believe that this type of damage can occur at the dealer. My hypothesis is that one of the spinning brushes in the automatic wash malfunctioned or has a defect that might have scratched those areas heavily. Hopefully it didn't scratch every car that went through that wash...that would terrible for the dealer.

Originally Posted by SW15LS

I bet it happened in their wash tunnel

Originally Posted by bclexus

Only one car received deep scratches down to the metal on both the front and rear of the car? These are not mere swirls or surface scratches in the clearcoat - these are hefty gouges completely through the paint and down into the primer or sheet metal. If other customer's vehicles (including brand new vehicles being readied for pick-up by new owners) had received anywhere near this amount of damage, you can be assured that all service advisors and sales staff would have been alerted about the problem immediately the same day it happened, and the car wash would have been promptly closed. The next day when the service advisor saw the damage he didn't have any idea what could have caused the damage, and didn't say anything about having a car wash problem the day before... Only one car received damage? I don't think so...

Originally Posted by SW15LS

Of course he's not going to say anything about damage they've had to other people's cars...

Seeing that the dealership has taken responsibility for the damage to his car and has repaired it, I'm not sure what is gained by continuing to challenge who was responsible...the dealer agreed they were responsible thats all that matters.

Originally Posted by bclexus

That damage was not accidentally done by a car wash, or by a car wash attendant. That damage was not accidentally done by a dealership technician, or a service employee. The damage was far too great (deep scratches to primer/metal) and covered various distant areas of the car's body to be accidental or to go unnoticeable by whoever did it. I find it very hard to believe the damage was not noticed immediately by the owner when he got physically close to the car when he picked it up from being serviced. No employee would do such damage on purpose, and I really don't see how such damage could have even happened at the dealership. Maybe someone accidentally lost control of something awkward and/or heavy (e.g. ladder or plate steel or rebar) in the parking lot of [like] a Home Depot or Lowes hardware store where their work truck was parked beside the Lexus.. I think that damage was done by either carelessness of the owner/driver of the car, or it was an accident that happened somewhere else away from the dealership, or it was intentional damage caused by an act of vandalism. I am really surprised the Lexus dealership accepted the blame for causing the damage and agreed to repair and re-paint the damaged areas. I just don't see how the dealership can justify agreeing to make the repair...except to do it as a total goodwill gesture so-as not to cause an issue with the customer. I would say this act is unusual, if not rare, with the kind of damage I see...

Originally Posted by SW15LS

If they agreed to repair it, they accept responsibility for it. You're arguing semantics here.

Originally Posted by SW15LS

Again...semantics. They apologized and agreed to fix it...whether they "accepted blame" isn't important, they're repairing his car which is the bottom line.

Originally Posted by bclexus

Agree, they are repairing the damage - I believe only as a goodwill gesture.

Originally Posted by SW15LS

You can believe whatever you want, also is of no consequence.