GS - 4th Gen (2013-2020) Discussion about the 2013 and up GS models

Dead Navigation Display

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Old 05-08-17, 10:03 AM
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Renrutjw
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Default Dead Navigation Display

Nothing (no boot screen, no back up camera, NOTHING) came up on the screen this morning at start-up. Everything else seems to be working fine. I checked fuse 17 in the engine compartment and it's good. I'm going to do a hard reset when I get home tonight but was wondering if there's another fuse I should be checking? I've read a few other CL threads for this type of issue but didn't find anything (doesn't mean it wasn't there thought )

Thanks in advance.
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corpnupe85 (05-17-17)
Old 05-09-17, 08:57 AM
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Renrutjw
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Dealership is stumped too. Gonna keep it overnight to figure it out. I'll be sure to post the results.
Old 05-09-17, 09:21 AM
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TrevorTran
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Is there a video cable behind the screen that has been damaged or loose? Sounds like everything is working BUT the screen. So either the cable supplying power to the screen is no good, or the screen itself has just died and needs replacement. That's the only thing I can think of. Unless you swap the fuse even though you know it's good just to double check.
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Rlopis (05-16-17)
Old 05-12-17, 07:44 AM
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Renrutjw
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Just a quick update. The navi screen is dead: $2800 for the part alone (I'm under warranty) and who knows how much labor will be. Of course dealerships don't keep the part in stock so it's been 4 days now. Good news is this doesn't seem to be a widespread problem, guess I just got "lucky"
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Old 05-15-17, 05:04 AM
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lovemyGSFS
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Originally Posted by Renrutjw
Just a quick update. The navi screen is dead: $2800 for the part alone (I'm under warranty) and who knows how much labor will be. Of course dealerships don't keep the part in stock so it's been 4 days now. Good news is this doesn't seem to be a widespread problem, guess I just got "lucky"
That's good to know..**** happens it's electronics
Old 05-15-17, 08:30 AM
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dougm213
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$2800, wow.
Old 05-15-17, 10:05 AM
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UDel
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How does a navi screen just die? That is why I hate how car companies tie in functions for the car into the navi screen which forces you to pay $2800+ if it breaks if you are out of warranty instead of just buying a nice Garmin for $300 and sticking it over the blank screen. Luckily you are still in warranty. If I was out of warranty I would try to find a electronics repair shop to repair it for a few hundred dollars.
Old 05-15-17, 11:10 PM
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onexcite
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Originally Posted by UDel
How does a navi screen just die? That is why I hate how car companies tie in functions for the car into the navi screen which forces you to pay $2800+ if it breaks if you are out of warranty instead of just buying a nice Garmin for $300 and sticking it over the blank screen. Luckily you are still in warranty. If I was out of warranty I would try to find a electronics repair shop to repair it for a few hundred dollars.
$2800 only for the actual display screen. The whole unit below radio/navigation/hdd/alarm/antenna/climate control will cost you over a bit over $8000. :-D
Old 05-16-17, 04:46 AM
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Rlopis
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Just purchased RX350 last week. I have never bought additional warranty....but, I did this with this car. Reason? Because of the electronics. So glad I bought more warranty. 100,000 miles car manufacture warranty. Sorry you have to replace this part. Electronics are expensive. But, we love our toys.
Old 05-17-17, 01:18 PM
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k0kong
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So i'm getting this same issue with the display not coming on but i hear music and navigation. This only happens when the sun has been shining on the car directly for a few hours and does not happen any other time and never happened over the winter. thoughts?
Old 05-17-17, 05:18 PM
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TheWizard
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^ Time to take it to the Dealer unfortunately...
Old 05-18-17, 09:58 PM
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UDel
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Originally Posted by onexcite
$2800 only for the actual display screen. The whole unit below radio/navigation/hdd/alarm/antenna/climate control will cost you over a bit over $8000. :-D
Most people would just end up getting rid of the car if they are going to charge such a ridiculous amount to fix it. $8000 is more then twice what I paid for a new engine and transmission combined when I had to get them replaced in my Eclipse. Who would even pay that for a stupid screen/control unit? I doubt anyone would be buying another Lexus if it happened to their Lexus and they were charged that to fix it
Old 05-20-17, 10:49 PM
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Originally Posted by onexcite
$2800 only for the actual display screen. The whole unit below radio/navigation/hdd/alarm/antenna/climate control will cost you over a bit over $8000. :-D
$8K is brand new part off dealer... If you want to replace one, way cheaper to get used from junk yard or Craigslist...

I think screen is about $400 and slightly less for stereo unit...
Old 05-23-17, 05:17 AM
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Originally Posted by Renrutjw
Nothing (no boot screen, no back up camera, NOTHING) came up on the screen this morning at start-up. Everything else seems to be working fine. I checked fuse 17 in the engine compartment and it's good. I'm going to do a hard reset when I get home tonight but was wondering if there's another fuse I should be checking? I've read a few other CL threads for this type of issue but didn't find anything (doesn't mean it wasn't there thought )

Thanks in advance.

Hi, Tanin Auto Electronix here. We are vendors on the site and want to offer some assistance. We may be able to help with this. Feel free to inbox us to discuss!

Thanks,
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TANIN AUTO ELECTRONIX
262-456-4147
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www.taninautoelectronix.com

Old 05-23-17, 10:12 AM
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Renrutjw
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Okay, final update. The part was $2,900 and I'm guessing 2-3 hours of labor ( labor hours not reported on warranty work). My service rep told me getting to that screen is an absolute PITA and putting it back together is just as bad. Let's all hope this was a fluke and won't happen to anybody else, especially those out of warranty.


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