GS - 4th Gen (2013-2020) Discussion about the 2013 and up GS models

2017 GS350 FSport - can’t turn off display/stuck in restart loop

Thread Tools
 
Search this Thread
 
Old 10-02-17, 03:49 AM
  #1  
Emanuel
Driver School Candidate
Thread Starter
 
Emanuel's Avatar
 
Join Date: Oct 2017
Location: Maryland
Posts: 2
Likes: 0
Received 0 Likes on 0 Posts
Default 2017 GS350 FSport - can’t turn off display/stuck in restart loop

Hello all,

I am a week in being first time Lexus owner. My 2017 GS350 is great but I have an issue.

My my main screen cannot be currently turned off.
The volume **** has an Audio Off/Screen Off function.
So if I just press the **** “in” quickly the audio turns off successfully. Long press should turn the screen off but all it does it turn the audio off, makes the screen go black for 2-3 seconds and the Lexus logo appears again followed by the Warning message (same as if you’d start up your car). I attempted to try different hold down periods but to no avail.
I am stuck wiith the screen either being on or restarting to get back on. Never off.

It’s a big problem for me especially at night as I like to have as little light in the cabin as possible so I can concentrate on the road. I am hoping I am just doing something wrong but I doubt it as the screen does go off, it just doesn’t stay in that state.

Ideally, I’d also like to know whether there is a way to have the main screen completely off while hearing voice commands or music - when everything works as it is supposed to.


Please help 🙏🏻

Last edited by Emanuel; 10-02-17 at 10:13 AM.
Old 10-02-17, 05:46 AM
  #2  
Toys4RJill
Lexus Fanatic
 
Toys4RJill's Avatar
 
Join Date: Nov 2011
Location: ON/NY
Posts: 31,164
Received 64 Likes on 55 Posts
Default

There should be some sort of master reset. You might have to check the manual or do a Google search. Volume button +something else.
Old 10-02-17, 08:03 AM
  #3  
JDR76
Lexus Champion
 
JDR76's Avatar
 
Join Date: Nov 2013
Location: WA
Posts: 12,463
Received 1,616 Likes on 1,030 Posts
Default

Holding the audio power/volume **** down does not turn off the display, it does a shut down/restart of the nav system. I am not sure if there is a way to turn the screen completely off.
Old 10-02-17, 08:06 AM
  #4  
blacksc400
Car Chat Moderator
iTrader: (4)
 
blacksc400's Avatar
 
Join Date: Jan 2003
Location: Las Vegas!
Posts: 10,143
Received 2 Likes on 2 Posts
Default

Or at least go through the settings, maybe you can turn it off there, or at least dim it as dark as possible.
Old 10-02-17, 08:27 AM
  #5  
sears1234
Pole Position
 
sears1234's Avatar
 
Join Date: Jan 2010
Location: WA
Posts: 260
Received 4 Likes on 3 Posts
Default

It's very funny to compare such thing in Clublexus and MBWorld.
In clublexus, you always hear someone told you how to fix the problem yourself.
In MBWorld, most of the time you hear is go to dealer and ask for a fix.

I don't know why you didn't bother to ask Lexus dealer to look at this issue?
Old 10-02-17, 08:46 AM
  #6  
RXSF
Moderator
 
RXSF's Avatar
 
Join Date: Aug 2006
Location: San Francisco, CA
Posts: 12,051
Likes: 0
Received 73 Likes on 44 Posts
Default

on most if not all lexus nav screens, you go into the display menu and there is a screen off button
Old 10-02-17, 10:10 AM
  #7  
Emanuel
Driver School Candidate
Thread Starter
 
Emanuel's Avatar
 
Join Date: Oct 2017
Location: Maryland
Posts: 2
Likes: 0
Received 0 Likes on 0 Posts
Default

Okay it seems I just needed to sit in the car for a few minutes while not driving it to figure this out.

The option is on the main menu screen > right upper corner under “Display” which then gives you an option to “Screen Off”.

It is a bit confusing as the “Menu” text on the left upper corner is not clickable while the “Display” text on the right upper corner is clickable.

Now, I still think resetting the display should be a menu option, while using the physical volume **** should be what turns the display off....but it is what it is.

Hopefully this will will help someone:



Last edited by Emanuel; 10-02-17 at 10:15 AM.
Old 10-02-17, 11:53 AM
  #8  
arentz07
drives cars
 
arentz07's Avatar
 
Join Date: Nov 2016
Location: GA
Posts: 8,483
Received 3,798 Likes on 1,927 Posts
Default

Originally Posted by Emanuel
Okay it seems I just needed to sit in the car for a few minutes while not driving it to figure this out.

The option is on the main menu screen > right upper corner under “Display” which then gives you an option to “Screen Off”.

It is a bit confusing as the “Menu” text on the left upper corner is not clickable while the “Display” text on the right upper corner is clickable.

Now, I still think resetting the display should be a menu option, while using the physical volume **** should be what turns the display off....but it is what it is.

Hopefully this will will help someone:
I was about to post this, as it's the same way it works in my car. I think even in my previous Camry, it was the same way, too - Display, then Turn Screen Off.

However, they included the reboot function on the volume **** in case the infotainment system crashes. Think about it this way - what if the only way to turn off your computer was within the computer's UI itself, instead of providing a Power button? The difference here is that you can unplug a computer, whereas you can't "unplug" the infotainment system. Thus, you definitely need a way to reset it without disconnecting the battery (i.e. while driving).
Related Topics
Thread
Thread Starter
Forum
Replies
Last Post
2015GS350
Maintenance
1
06-10-16 05:18 PM
EyeKutr
GS - 4th Gen (2013-2020)
5
11-25-15 10:26 AM
GSKING430
GS - 3rd Gen (2006-2011)
4
04-17-06 12:47 PM
caymandive
IS - 2nd Gen (2006-2013)
3
02-26-06 08:09 AM



Quick Reply: 2017 GS350 FSport - can’t turn off display/stuck in restart loop



All times are GMT -7. The time now is 08:59 PM.