GS350 Purchase Advice
#31
Lol I've had my car since August last year and I haven't installed that suite.... I just put it on media and get the phone to stream whatever...
-Mike
-Mike
#32
I agree. They didn’t have a second key for my car and was told it would be taken care of while I waited 2 hours to finish paperwork. Turned out they couldn’t do it that day and would send it to me via mail. Why did it take 3 emails to my sales person to finally get a spare key over a week after I bought the car.
#33
Thanks. Everything about the car is great, however the dealership I bought it from sucked. Sales lady was rude from the beginning and unhelpful including her manager. Finance person was great however. I gave her an offer and acted like it was an insult. She said I can’t take this back there. They won’t accept it. I got angry and said take it, you haven’t even tried. Bought the car for $500 above that offer. So she was terrible to deal with, I think she thought this was my first big car purchase but I’ve bought 6 cars in the last 8 years.
Well, she was right about her dealership, but vehicles are vehicles and condition is condition, period. But, here is the odd thing, the day I went to go to the other dealership to look at the other GS 350s, I checked my local dealer's CPO car listing, that car I offered $3K less on had a price drop of $2K. I quickly emailed her and she said the vehicle was sold. She must have had another buyer lined up is all I can figure. Also, these Lexus dealer websites must be setup for automatic price drops at certain points in time, not sure? Anyway, I was surprised to find out that the sales woman had been with that dealership for 20+ years. I find it amazing how she responded to me so offended. It is a damn business, not a personal relationship, at least that's how I looked at it.
#34
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Thread Starter
So last week my GS had a dead battery and it was replaced at NTB for $188, installed. I realize this is a part not covered under the L-Certified or Platinum warranties, however, has anyone had success in having Lexus cover it for the sake of customer service? I've owned my GS for just under two months and it irks me that the battery already had to be R&R.
Thanks!
Thanks!
#35
Lexus Test Driver
So last week my GS had a dead battery and it was replaced at NTB for $188, installed. I realize this is a part not covered under the L-Certified or Platinum warranties, however, has anyone had success in having Lexus cover it for the sake of customer service? I've owned my GS for just under two months and it irks me that the battery already had to be R&R.
Thanks!
Thanks!
However with all that said, a battery can [load] test perfectly good yet fail the very next day (or minute for that matter). When a battery cell shorts out with another cell it happens in a nanosecond. On the other hand, a weak battery (usually due to battery age) can be determined by the load test procedure to alert the owner that the battery won't last much longer and should be replaced. The latter is what the dealership's load test provided at the time it was tested - it was determined the battery was good, but it failed two months later not due to weakness, but it failed due to a shorted cell that could not have been predicted.
I would not spend much effort trying to be compensated in any way for having to replace the battery since you did not buy the replacement battery from the dealership.
Last edited by bclexus; 04-13-18 at 01:41 PM.
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Jayson (04-14-18)
#36
Lexus Test Driver
So last week my GS had a dead battery and it was replaced at NTB for $188, installed. I realize this is a part not covered under the L-Certified or Platinum warranties, however, has anyone had success in having Lexus cover it for the sake of customer service? I've owned my GS for just under two months and it irks me that the battery already had to be R&R.
Thanks!
Thanks!
The following users liked this post:
Jayson (04-14-18)
#37
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iTrader: (3)
The only thing that drives me a little crazy is the Bluetooth and Pandora in the Lexus Suite. Every time I plug my phone into the car to charge it while listening to Pandora through the Enform Suite, the sounds cuts out. It's as though the audio system gets confused or something. Am I crazy?
#38
So last week my GS had a dead battery and it was replaced at NTB for $188, installed. I realize this is a part not covered under the L-Certified or Platinum warranties, however, has anyone had success in having Lexus cover it for the sake of customer service? I've owned my GS for just under two months and it irks me that the battery already had to be R&R.
Thanks!
Thanks!
The following users liked this post:
Jayson (04-14-18)
#39
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Thread Starter
Thanks for the feedback. I'll send Lexus a polite email asking if they will reimburse, however, I'll leave it be if they decline. I should have gone to my local dealer, but it was late in the day and my longtime service writer was on vacation - in hindsight I just wanted it fixed as I had already jumped it three times.
#40
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Thread Starter
Update: Received a check in the mail from Lexus USA for the full amount of the battery replacement - couldn't believe it! I submitted the requested receipts, proof of ownership, etc. Had a quick phone call with a Lexus rep, and the check arrived in five business days. Got to hand it to Lexus, that was excellent customer service!
#41
Lexus Test Driver
Update: Received a check in the mail from Lexus USA for the full amount of the battery replacement - couldn't believe it! I submitted the requested receipts, proof of ownership, etc. Had a quick phone call with a Lexus rep, and the check arrived in five business days. Got to hand it to Lexus, that was excellent customer service!
#42
Lexus Test Driver
That was indeed good customer service. I'm guessing that Lexus likely has a time allowance window from date of car purchase - that if something happens (like the customer had to replace their battery) within that time period window - they will reimburse the customer for the expense.
#43
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Thread Starter
Twylie, forgot to reply - your suggestion worked perfectly. I occasionally have to open the Lexus Enform app in order for Pandora to load, but it's less frequent than before. Thanks!
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