GS - 4th Gen (2013-2020) Discussion about the 2013 and up GS models

Dashboard Cracking

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Old 11-10-18, 01:04 PM
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dwayne4lex
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Default Dashboard Cracking

Received a Customer Support Program Letter in the mail last week and was wondering if anyone has received and/or had this problem.

Last edited by dwayne4lex; 11-10-18 at 01:18 PM. Reason: Attachment
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Old 11-10-18, 01:41 PM
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bclexus
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I haven't heard of any such complaints from GS 350 model owners. I'm guessing this 'program' might cover all or a number of different Lexus models, but the problem is not with them all.
Old 11-10-18, 01:43 PM
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eddie420
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Originally Posted by dwayne4lex
Received a Customer Support Program Letter in the mail last week and was wondering if anyone has received and/or had this problem.
Yes, I recieved it too. It is for a range of VIN numbers.
Old 11-10-18, 01:48 PM
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richard203
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wonder how will the dash crack when the top part is leather? I got that letter too.
Old 11-10-18, 02:09 PM
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SW17LS
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Originally Posted by richard203
wonder how will the dash crack when the top part is leather? I got that letter too.
Its synthetic leather, but the area around the airbag, under the nav screen, etc is all injection molded padded vinyl.
Old 11-10-18, 07:02 PM
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Greekjim
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I got a letter too for my ‘15 gs f sport
Old 11-10-18, 08:12 PM
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SW17LS
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I'll be interested to see if I get a letter for my LS...
Old 11-11-18, 04:44 AM
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DaSyce
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Just last month I noticed a slighty sticky feeling to my dash. Which surprised me, as the car has rarely been parked in sunlight.

I wonder if this only applies to specific years.
Old 11-11-18, 06:54 AM
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peasodos
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I park my car outside 85k+ miles, never had an issuie. I also cut my dash for the HUD retrofit. The synthetic leather/padding is basically cemented/perminantly bonded to a strong composite layer. The top panel is also held down with a lot of screws. Then underneathe that is a plastic panel.
Old 11-11-18, 06:54 AM
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JDR76
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Interesting. I haven’t heard of this issue popping up on the current GS. No issues on mine so far.
Old 11-11-18, 07:59 AM
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anish3232
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Anyway to tell if my 2015 would be covered under this? Had an IS that got all new door panels and dashboard a few years ago. I have not received the letter yet.
Old 11-12-18, 07:55 AM
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CottageChz
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Got this letter as well. No issues with the dash on my 2013. I did park it outside for about a year and a half, but now it's always garaged. Humid climate here, but usually doesn't get super hot. Not sure what the previous owner did, they had the car for about 2.5-3 years.
Old 12-04-18, 08:15 AM
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AJLex19
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Just received this letter - haven't noticed any issues with my dashboard as i'm parked outside all year round...but according to the letter its covered until 2022 which is nice to know.
Old 12-04-18, 12:36 PM
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signdetres
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Got this letter for our 2018 but not our 2015.
Old 12-04-18, 02:26 PM
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I cut the hole in my dash for the HUD retrofit. Unless they are talking about the synthetic leather cracking, I don't see how the dash itself can crack. Two layers, both thick material, ones a composite, and lots of screws hold things together. Or they know of production flaw for certain years, that may cause a premature failure.


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