Originally Posted by KellyO350

I had my GS350 at the dealer this morning and the Service Advisor said she's had several people in the same situation. I'm seriously considering looking into what it would take to file a class action lawsuit on this. Lexus should not be allowed to send expired notices just because "by law they are required to send a 2nd notice". This is a brand, until now, that I have absolutely loved. I've owned 3 of them but I'm going to have to find a new brand as a result of what I consider to be shady practices on their part.

Originally Posted by bb700092

In June 2021, I received the servo motor recall notice from Lexus by mail. I had no perceptible issue in my 2016 GS200T. But just to be sure, I made an appointment and in July 2021, took my car to the local Lexus dealership. They made some software updates (not sure if that was needed). Since then, when I shift my transmission to reverse (R), sometimes the screen turns blank/black instead of displaying the image from the rearview camera. This happens intermittently. Over time, the frequency of this malfunction seems to be increasing. In Nov 2021, the dealership took my car in to diagnose this issue, and returned it after 3 days stating in the invoice: "Once we removed the display trim (had one mount clip missing), we also saw that the Display mount bolts had also been removed at one time and the mount ear housing are cracked." I bought this car brand new with 27 miles on the odometer. I have never serviced the display or anything in the entire dash, nor have I modified the car in any way (did not even install window tint). How can the mount clip be missing, mount bolts removed, and mount ear housing cracked? Also, on the outside just in front of the screen, one of the three bolts is missing, and there are scratches/scuffs that weren't there before those 3 days, indicating that the technician struggled hard to get the screen out/in. The technician at the dealership damaged my car during those 3 days to the tune of over $5000. Now they are saying that the car was already damaged. I contacted Lexus Corporate to report the issue and they declined to help in any way because my car is out of warranty. This is not a warranty issue but a vandalism issue. I have reported the case to the Tennessee Motor Vehicle Commission and they are investigating.

I have been a Nissan customer since 2003 and till now never had a problem like this. I am learning what "Lexus" is the very hard way!

Originally Posted by AJLex19

@bb700092 092 Many of us cringe at the idea of having a dealership look at our cars for recalls, service campaigns etc. A few things i'll say:

• I'm glad that you aren't taking it lightly and getting the motor vehicle commission in your state to look into it. Keep in mind that there could have been an issue even before you took delivery where someone tried to fix infotainment/screen but it was never disclosed to you or anyone else.
• Its highly suspect, but at least they were honest about what they saw and what they wrote down. Trust me, the local Lexus dealerships around me would never have disclosed that much detail because it creates a liability for them.
• Its always good to to take pics of your car with proof of a date/timestamp. Even if its a dealer you trust, you might get a mechanic/tech who is lazy that day, or frustrated or overworked - or maybe just the one who is careless. Either way, taking pics of the odometer, steering, wheel/tire condition, driver seat, steering wheel, exterior will help with your case if they damage something. If you did, you're ahead of the game with your case.

I travel over an hour away to a Lexus dealership I trust. Last year they did a tire install/balancing/alignment for me and scratched the interior of all my wheels when they removed the old weights and added new ones. I messaged them about it but they didn't respond. I had to live with it understanding that sometimes these things happen - i had no proof the wheels weren't scratched so it would be useless for me to try. I've learned that walking in with an expectation that they will treat my car the way I would treat my car is completely unrealistic.

I think most of us buy a Lexus so that we DON'T have to deal with excessive service and any extra maintenance. Did they fix the problem at least? Does throwing your car into reverse now immediately show the rear camera?

Originally Posted by jgscott

AJ, where do you go to Lexus? Out on L.I.?

Originally Posted by KellyO350

I have 2 Lexus vehicles: 2013 GS350 and 2015 IS250. I had an issue with the servo motors back in September of 2020. I knew it'd be a costly repair, so I held off until December 2020 to have it fixed. Fortunately, the dealership only charged me for labor ($1900) and at the cost of parts. Fast forward to January 2021, I received the CSP for the servo motors. I submitted all my paperwork, which they lost and then resubmitted it 2 months later and fortunately, got full reimbursement.

My son drives the IS 250 and in early January 2022, mentioned he was having an issue with the air flow. He disconnected the battery and was able to reset the system. Less than a week later I received 2 CSP notices in the mail, one for the GS350 I had already taken care of and one for the IS250. Perfect, right!? No, not so perfect as I received the notice on 1/21/2022 and it expired on 1/12/2022. CRAP! I called the dealer and they said to bring the car in. They confirm 4 of the servo motors had failure codes but it was not longer covered under the CSP as the CSP was expired. There was nothing they could do for me unless I wanted to pay the $2400 to have them repaired.

I contacted Lexus Brand Experience and dealt with a handful of incompetent and extremely rude "customer experience" staff who said they would do nothing for me, that the CSP was expired. I asked why Lexus would possibly send me a notice that I receive 9 days after the expiration of its validity. They had no answer. I posted to Lexus FB page and they responded that they'd have a supervisor call me. The supervisor was no help either, they weren't budging. It was apparently a 2nd notice that, by law, they legally have to send out. Again, I asked so by law you don't have to send it within a timeframe that it can actually be used? His only response was they sent me a notice in May 2021 and this was a 2nd notice required by law since it is deemed an emissions issue in California. I said, I have 2 Lexus vehicles, one I already dealt with, so don't you think if I had in fact received a notice in May that I would have immediately addressed it considering I already knew exactly what the issue was!?!? Again, he stood firm. There was nothing Lexus would do for me.

I had my GS350 at the dealer this morning and the Service Advisor said she's had several people in the same situation. I'm seriously considering looking into what it would take to file a class action lawsuit on this. Lexus should not be allowed to send expired notices just because "by law they are required to send a 2nd notice". This is a brand, until now, that I have absolutely loved. I've owned 3 of them but I'm going to have to find a new brand as a result of what I consider to be shady practices on their part.

If you have not done anything with the notice and still have time, DO SOMETHING! This is not a repair you want to pay for yourself. The IS250 had 4 motors come back with failures at a repair cost of $2250 which did not include tax. The GS350 with 7 failing motors was $3600 pre-tax. Take your vehicles in and make them incur the costs.

Originally Posted by SteveVA

I am in a similar situation, received a letter in January 2022 AFTER the expiration date of the recall. Called corporate, they said they can’t do anything since the program expired and I really don’t want to pay $2500 for an known issue caused by a faulty part. If there is a class action suit or any way to get this issue taken care of, please let me know. I had never had issues with my Toyotas or Lexuses but if this is not going to be taken care of properly this could be my last Lexus

Originally Posted by bclexus

It might be a good time to consider selling the car or trading it in on another one.

Originally Posted by jgscott

Anyone know why Lexus sent the letters in January 2022 AFTER the expiration date of the recall? Or was it the postal service fault?

Originally Posted by jgscott

Anyone know why Lexus sent the letters in January 2022 AFTER the expiration date of the recall? Or was it the postal service fault?

Originally Posted by marjenmill

Yeah, I was wondering the exact same thing on my 2015, plus they had the wrong "in service" date on the mail piece.

Originally Posted by MX73

From what I heard, I don't remember where I read this, manufactures are supposed to send these notices out twice. One when the initial CSP was submitted and one down the road as follow up. Apparently, Lexus forgot to send the 2nd notice out on time.


Wrong in-service date? Lexus pulls whatever the dealership send them during F&I. The in service date is based on the original owner, not new owners.

Originally Posted by marjenmill

I AM the original owner but the date is from when the vehicle was delivered to dealer, not when I took possession w 5 miles on it

Originally Posted by 703

Here is the in-dept look at how the servo problem is diagnosed and fixed. Very involved (if it needs replacing after a special cleaning utility flags up DTC's). They have finally concluded affected model years are 2013-2017.

https://static.nhtsa.gov/odi/tsbs/20...88921-9999.pdf