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08-08-07, 10:19 AM
#16
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The Toyota dealer simply dont have all the parts for the GX. The GX and the 4runner are similar but not exactly alike. Even if the Toyota dealer can do the warranty work, which I am not sure about, it will take them much longer to get the parts.
The best thing to do is simply just call the Toyota dealer and ask the service manager if they can do Lexus warranty work.
The best thing to do is simply just call the Toyota dealer and ask the service manager if they can do Lexus warranty work.
One thing I know for sure is that Toyota dealers do have access to the same computer database with all of the repair stuff.
08-08-07, 11:18 AM
#17
Lexus Test Driver
Have anyone ever did any Lexus warranty repair in a Toyota dealer, it would be interesting to find out if the Toyota dealer is authorized to do any Lexus warranty work.
08-08-07, 05:36 PM
#18
If a GX470 needs a part that is not on the Toyota 4Runner, and many, many parts are different, then that part is only available to a Lexus dealer. Even if you give a Toyota dealer the Lexus part number, the Toyota dealer cannot order the part. The part would have to be a common part used on both the 4Runner and the GX470, then the Toyota dealer could order the part. You can even ask your Toyota dealership to look up a part for the GX470 in their parts system, and they will say they don't have the GX470 in their parts database.
08-09-07, 09:55 AM
#19
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If a GX470 needs a part that is not on the Toyota 4Runner, and many, many parts are different, then that part is only available to a Lexus dealer. Even if you give a Toyota dealer the Lexus part number, the Toyota dealer cannot order the part. The part would have to be a common part used on both the 4Runner and the GX470, then the Toyota dealer could order the part. You can even ask your Toyota dealership to look up a part for the GX470 in their parts system, and they will say they don't have the GX470 in their parts database.
08-09-07, 05:15 PM
#20
I take GX to Lexus for service and ES to Toyota for service. My Toyota (express)service couldn't find part numbers for ES but he called parts department (in the same dealership) to get the part number. That made me to believe that they have two different systems. When I wanted to get quote for 90K service, they didn't have any problem in identifying the parts needed in their system.
If a GX470 needs a part that is not on the Toyota 4Runner, and many, many parts are different, then that part is only available to a Lexus dealer. Even if you give a Toyota dealer the Lexus part number, the Toyota dealer cannot order the part. The part would have to be a common part used on both the 4Runner and the GX470, then the Toyota dealer could order the part. You can even ask your Toyota dealership to look up a part for the GX470 in their parts system, and they will say they don't have the GX470 in their parts database.
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