New Sales Tactic?
05-14-10 | 04:05 PM
#16
Thread Starter
Lexus Test Driver
Joined: Oct 2008
Posts: 1,308
Likes: 4
From: VA
""As far as the price I wanted to clarify to you that the advertised price does not include price of certification which is extra if you want the certified pre-owned warranty. I will try to get you discount but please know that this car has been already discounted before we advertised it on line."
and then,
"We do not include all charges in the price because it should be your choice whether you want to spend the extra money or not. You have the ability to save money instead. I know you are coming from a long distance and I wanted to make sure you have all necessary information to make an informed decision."
Go figure???
05-14-10 | 06:35 PM
#17
Racer
Joined: Jun 2008
Posts: 1,540
Likes: 34
From: MD
Nice and the salesperson's email said,
""As far as the price I wanted to clarify to you that the advertised price does not include price of certification which is extra if you want the certified pre-owned warranty. I will try to get you discount but please know that this car has been already discounted before we advertised it on line."
and then,
"We do not include all charges in the price because it should be your choice whether you want to spend the extra money or not. You have the ability to save money instead. I know you are coming from a long distance and I wanted to make sure you have all necessary information to make an informed decision."
Go figure???
""As far as the price I wanted to clarify to you that the advertised price does not include price of certification which is extra if you want the certified pre-owned warranty. I will try to get you discount but please know that this car has been already discounted before we advertised it on line."
and then,
"We do not include all charges in the price because it should be your choice whether you want to spend the extra money or not. You have the ability to save money instead. I know you are coming from a long distance and I wanted to make sure you have all necessary information to make an informed decision."
Go figure???
05-15-10 | 04:51 AM
#20
Thread Starter
Lexus Test Driver
Joined: Oct 2008
Posts: 1,308
Likes: 4
From: VA
Posted on DealerRater:
"Tom tried to pressure me into purchasing a car that I had not driven or seen in the daylight. They spoke about the fact that they only sell Certified Pre-Owned vehicles (which are supposed to come with a 3 year/100k mile warranty). Yet they tried to get me to sign for a 6 month warranty and offered the 3 year warranty for $1,000! Tom was very rude and stated that he never said that the car was certified and that I was to take the 6 mo. warranty or walk away!"
"Tom tried to pressure me into purchasing a car that I had not driven or seen in the daylight. They spoke about the fact that they only sell Certified Pre-Owned vehicles (which are supposed to come with a 3 year/100k mile warranty). Yet they tried to get me to sign for a 6 month warranty and offered the 3 year warranty for $1,000! Tom was very rude and stated that he never said that the car was certified and that I was to take the 6 mo. warranty or walk away!"
05-15-10 | 09:03 AM
#21
05-16-10 | 04:44 AM
#22
Instructor
Joined: Dec 2006
Posts: 766
Likes: 53
From: ma
It is inconventient for you to have to drive down to the dealership to get yanked around like that. But, if that is really their policy (you have confirmed it with that yokel's boss), then simply state that your policy is to not buy cars from dealerships that lie in their published ads, and leave!
05-16-10 | 11:08 AM
#23
Driver School Candidate
Joined: Dec 2009
Posts: 42
Likes: 0
From: Florida
You might get the vin number and go here for informaton:
http://secure.drivers.lexus.com/lexusdrivers/home?TYPE=33554433&REALMOID=06-000ab3e4-3a78-19d1-b90f-839dfc55ff3f&GUID=&SMAUTHREASON=0&METHOD=GET&SMAGENTNAME=$SM$xDqFrevzCe4oMnYlYZcHh4PJIh920ImXaregr1pBzf33hOaas4EI5weN9M4%2bI88YIc2gCusAFgE%3d&TARGET=$SM$https%3a%2f%2fsecure%2edrivers%2elexus%2ecom%2flexusdrivers%2fmy-lexus%2fvehicle-summary%2edo
http://secure.drivers.lexus.com/lexusdrivers/home?TYPE=33554433&REALMOID=06-000ab3e4-3a78-19d1-b90f-839dfc55ff3f&GUID=&SMAUTHREASON=0&METHOD=GET&SMAGENTNAME=$SM$xDqFrevzCe4oMnYlYZcHh4PJIh920ImXaregr1pBzf33hOaas4EI5weN9M4%2bI88YIc2gCusAFgE%3d&TARGET=$SM$https%3a%2f%2fsecure%2edrivers%2elexus%2ecom%2flexusdrivers%2fmy-lexus%2fvehicle-summary%2edo
05-16-10 | 12:10 PM
#24
Guest
Posts: n/a
That is bullcrap and a way for them to basically try to sell the extended warranty.
1. Car is bought at Auction or is a trade in etc.
2. Car has to have UNDER 70k miles and not been in a severe accident.
3. Car is inspected and if passes it is certified.
Certified does raise the price of the vehicle. Not all are certified, it is a selling tool. For instance many low mileage vehicles with the remainder of the factory warranty won't be certified.
Either the car is certified or not. Another thing is a dealer might not want to certify the vehicle as they make more money of higher financing rates for used vehicles. Lexus certified vehicles get special rates, for instance it is 1.9 for 24 months and 4.9 for 60 right now, good as new.
http://www.lexus.com/cpo/overview/index.html
I am a huge Lexus fan but sadly some dealers/salesman do not follow the "Lexus Covenant" as they should. So go elsewhere if possible.
1. Car is bought at Auction or is a trade in etc.
2. Car has to have UNDER 70k miles and not been in a severe accident.
3. Car is inspected and if passes it is certified.
Certified does raise the price of the vehicle. Not all are certified, it is a selling tool. For instance many low mileage vehicles with the remainder of the factory warranty won't be certified.
Either the car is certified or not. Another thing is a dealer might not want to certify the vehicle as they make more money of higher financing rates for used vehicles. Lexus certified vehicles get special rates, for instance it is 1.9 for 24 months and 4.9 for 60 right now, good as new.
HAND SELECTED
Not all pre-owned Lexus vehicles are worthy of the coveted Lexus Certified Pre-Owned designation—only the best. If a model is older than six years or driven for more than 70,000 miles, it's immediately rejected. No exceptions.
HISTORY CHECKED
For extra peace of mind, CARFAX® vehicle history reports are provided for every Lexus Certified Pre-Owned Vehicle, helping you and your Lexus dealer identify potential problems that might otherwise be difficult to detect.
METICULOUSLY INSPECTED
Every Lexus Certified Pre-Owned Vehicle must pass a comprehensive 161-point inspection by a Lexus-trained technician. If any discovered flaws cannot be repaired to Lexus standards, the vehicle will simply not be certified.
THOROUGHLY RECONDITIONED
Lexus Certified Pre-Owned Vehicles must be in like-new condition. That means using only certified Lexus parts for any necessary mechanical repairs, performing paint and surface restorations to meet Lexus standards, and thoroughly cleaning and detailing each vehicle to bring out its true beauty.
CONFIDENTLY BACKED
Because every Lexus Certified Pre-Owned Vehicle is thoroughly reconditioned and meticulously inspected, we can comfortably sell them with a Lexus three-year, 100,000 total vehicle mile limited warranty [1]. This, of course, is fully included in the purchase price.
NEW-VEHICLE FINANCING
Our strict certification standards eliminate the risks typically associated with financing pre-owned vehicles, allowing us to offer the same rates and terms normally reserved for our new vehicles.
LEXUS CUSTOMER-CARE BENEFITS
Those who acquire a Lexus Certified Pre-Owned Vehicle also enjoy the perks of Lexus ownership, including 24-hour Roadside Assistance [2], trip interruption coverage and dealership amenities [3]. Your vehicle's first basic service is free, and a loaner vehicle will be provided for qualified repairs.
Not all pre-owned Lexus vehicles are worthy of the coveted Lexus Certified Pre-Owned designation—only the best. If a model is older than six years or driven for more than 70,000 miles, it's immediately rejected. No exceptions.
HISTORY CHECKED
For extra peace of mind, CARFAX® vehicle history reports are provided for every Lexus Certified Pre-Owned Vehicle, helping you and your Lexus dealer identify potential problems that might otherwise be difficult to detect.
METICULOUSLY INSPECTED
Every Lexus Certified Pre-Owned Vehicle must pass a comprehensive 161-point inspection by a Lexus-trained technician. If any discovered flaws cannot be repaired to Lexus standards, the vehicle will simply not be certified.
THOROUGHLY RECONDITIONED
Lexus Certified Pre-Owned Vehicles must be in like-new condition. That means using only certified Lexus parts for any necessary mechanical repairs, performing paint and surface restorations to meet Lexus standards, and thoroughly cleaning and detailing each vehicle to bring out its true beauty.
CONFIDENTLY BACKED
Because every Lexus Certified Pre-Owned Vehicle is thoroughly reconditioned and meticulously inspected, we can comfortably sell them with a Lexus three-year, 100,000 total vehicle mile limited warranty [1]. This, of course, is fully included in the purchase price.
NEW-VEHICLE FINANCING
Our strict certification standards eliminate the risks typically associated with financing pre-owned vehicles, allowing us to offer the same rates and terms normally reserved for our new vehicles.
LEXUS CUSTOMER-CARE BENEFITS
Those who acquire a Lexus Certified Pre-Owned Vehicle also enjoy the perks of Lexus ownership, including 24-hour Roadside Assistance [2], trip interruption coverage and dealership amenities [3]. Your vehicle's first basic service is free, and a loaner vehicle will be provided for qualified repairs.
I am a huge Lexus fan but sadly some dealers/salesman do not follow the "Lexus Covenant" as they should. So go elsewhere if possible.
05-16-10 | 12:52 PM
#25
Thread Starter
Lexus Test Driver
Joined: Oct 2008
Posts: 1,308
Likes: 4
From: VA
Posted on DealerRater:
"Tom tried to pressure me into purchasing a car that I had not driven or seen in the daylight. They spoke about the fact that they only sell Certified Pre-Owned vehicles (which are supposed to come with a 3 year/100k mile warranty). Yet they tried to get me to sign for a 6 month warranty and offered the 3 year warranty for $1,000! Tom was very rude and stated that he never said that the car was certified and that I was to take the 6 mo. warranty or walk away!"
"Tom tried to pressure me into purchasing a car that I had not driven or seen in the daylight. They spoke about the fact that they only sell Certified Pre-Owned vehicles (which are supposed to come with a 3 year/100k mile warranty). Yet they tried to get me to sign for a 6 month warranty and offered the 3 year warranty for $1,000! Tom was very rude and stated that he never said that the car was certified and that I was to take the 6 mo. warranty or walk away!"
05-16-10 | 12:55 PM
#26
Thread Starter
Lexus Test Driver
Joined: Oct 2008
Posts: 1,308
Likes: 4
From: VA
As Johnny Rad said,
"I wouldn't be a bit surprised if the GM knows all about it.
It's his / her dealership and his / her employees."
It's probably "encouraged" as another salesman named Tom in a posting on DealerRater.com tried to use the same tactic.
"I wouldn't be a bit surprised if the GM knows all about it.
It's his / her dealership and his / her employees."
It's probably "encouraged" as another salesman named Tom in a posting on DealerRater.com tried to use the same tactic.
05-16-10 | 02:44 PM
#27
Moderator
Joined: Apr 2006
Posts: 1,562
Likes: 12
From: California
Posted on DealerRater:
"Tom tried to pressure me into purchasing a car that I had not driven or seen in the daylight. They spoke about the fact that they only sell Certified Pre-Owned vehicles (which are supposed to come with a 3 year/100k mile warranty). Yet they tried to get me to sign for a 6 month warranty and offered the 3 year warranty for $1,000! Tom was very rude and stated that he never said that the car was certified and that I was to take the 6 mo. warranty or walk away!"
"Tom tried to pressure me into purchasing a car that I had not driven or seen in the daylight. They spoke about the fact that they only sell Certified Pre-Owned vehicles (which are supposed to come with a 3 year/100k mile warranty). Yet they tried to get me to sign for a 6 month warranty and offered the 3 year warranty for $1,000! Tom was very rude and stated that he never said that the car was certified and that I was to take the 6 mo. warranty or walk away!"
05-16-10 | 02:53 PM
#28
Driver School Candidate
Joined: Jun 2009
Posts: 4
Likes: 0
From: WA
When I bought mine it was Certified Pre Owned, but I was trying to get the price as low as I could. I don't remember the numbers but by having the drop the CPO (no 3 year warranty) I saved. The car still has the original warranty and the CPO would just add a year when said and done, so to me it wasn't worth the extra the dealer had to tack on to the price for the CPO.
05-17-10 | 02:29 PM
#29
Lead Lap
Joined: Sep 2008
Posts: 721
Likes: 3
From: CA
Let's look at the positive here - you found out this dealer is not ethical BEFORE you made your purchase. Now you can go elsewhere and get better treatment and a better deal. You've actually saved yourself money and headaches. 
Turby
Turby
05-17-10 | 04:01 PM
#30
Thread Starter
Lexus Test Driver
Joined: Oct 2008
Posts: 1,308
Likes: 4
From: VA
