What number are YOU on the waiting list?
#1
Pit Crew
Thread Starter
What number are YOU on the waiting list?
I just talked to the fleet manager at Stevens Creek Lexus and he tells me I'm number 5 on the waiting list. Says he expects to get a few in December. I'm thinking Silver...
Anybody else on a waiting list yet? If you are even CONSIDERING this vehicle it might be a good idea... I'm personally torn between the GX and the Acura MDX. If the Lexus drives even 85 percent as nice as the Acura then I'm down for the Lexus. It's just very hard to buy from anyone else now that I've experienced their level of customer service and quality of product...
Today I took my RX in for it's 40k service and the service manager happened to notice that my Wife and I both bought cars from them. He handed me his card and said next time to please give him a call and he'd personally deliver the loaner vehicle to my house, pick up my car and drop it back off after the service was done... Damn. They really do make you want to buy another car from them!
Anybody else on a waiting list yet? If you are even CONSIDERING this vehicle it might be a good idea... I'm personally torn between the GX and the Acura MDX. If the Lexus drives even 85 percent as nice as the Acura then I'm down for the Lexus. It's just very hard to buy from anyone else now that I've experienced their level of customer service and quality of product...
Today I took my RX in for it's 40k service and the service manager happened to notice that my Wife and I both bought cars from them. He handed me his card and said next time to please give him a call and he'd personally deliver the loaner vehicle to my house, pick up my car and drop it back off after the service was done... Damn. They really do make you want to buy another car from them!
Last edited by bareyb; 07-10-02 at 08:15 PM.
#2
Pole Position
I guess my situation is similar......
Originally posted by bareyb
... I'm personally torn between the GX and the Acura MDX. If the Lexus drives even 85 percent as nice as the Acura then I'm down for the Lexus.
... I'm personally torn between the GX and the Acura MDX. If the Lexus drives even 85 percent as nice as the Acura then I'm down for the Lexus.
It's just very hard to buy from anyone else now that I've experienced their level of customer service and quality of product...
Today I took my RX in for it's 40k service and the service manager happened to notice that my Wife and I both bought cars from them. He handed me his card and said next time to please give him a call and he'd personally deliver the loaner vehicle to my house, pick up my car and drop it back off after the service was done... Damn. They really do make you want to buy another car from them!
Last edited by vicpai; 07-10-02 at 08:44 PM.
#3
Pit Crew
Thread Starter
Re: I guess my situation is similar......
Originally posted by vicpai
However, I'm put off by the MDX's ungainly width (it's just TOO wide ) but if Acura does bestow the 2003 MDX with that rumored 280bhp engine and offers a stability system and side-curtain airbags, it might be very hard to overlook this serious contender...
Again as far as customer service goes, once you've experienced Lexus (the same brother of mine who owns the Type-S owned an RX 300 before), you are going to be in for a RUDE AWAKENING if you happen to buy an Acura product...if the product is flawless and you don't need to interact with them you're fine...otherwise God help anyone who needs to deal with Acura!! They're extremely arrogant, rude, ignorant and generally exhibit an attidude which says "we have any number of people waiting in line to buy our vehicles, and we could care less if you have a problem or not"
However, I'm put off by the MDX's ungainly width (it's just TOO wide ) but if Acura does bestow the 2003 MDX with that rumored 280bhp engine and offers a stability system and side-curtain airbags, it might be very hard to overlook this serious contender...
Again as far as customer service goes, once you've experienced Lexus (the same brother of mine who owns the Type-S owned an RX 300 before), you are going to be in for a RUDE AWAKENING if you happen to buy an Acura product...if the product is flawless and you don't need to interact with them you're fine...otherwise God help anyone who needs to deal with Acura!! They're extremely arrogant, rude, ignorant and generally exhibit an attidude which says "we have any number of people waiting in line to buy our vehicles, and we could care less if you have a problem or not"
I agree that Acura's CS is just dismal. No different at all from the crappy treatment I'm unfortunately used to getting from the American Dealerships. They just seem to have a contempt for their customers. It's like they all stand around in the break room drinking coffee and complaining about what a burden everyone is. I loved what you said about being "surprised" by the great level of CS at the lexus dealership. It's sad but true, I've become accustomed to having to deal with ****** when I go to a dealership. I was knocked out by the great attitude that Lexus employees all seem to share. I suppose with that great a product it's a little easier to feel good about work.
Last edited by bareyb; 07-10-02 at 11:28 PM.
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