Lexus Stealership try to stiff me
06-01-12, 09:21 PM
#1
Driver
Thread Starter
Lexus Stealership try to stiff me
Yesterday, I called a Lexus dealer for pricing an engine air filter and the parts guy told me the cost is $25.
So today I went there to pick one up and when the attendant brought the filter and the receipt , he told me the filter cost is $27. So I told him that they had say it was $25. For like a minute of going back and forth he went to the back and printed me a new receipt for $25 plus tax. He didn't look too happy though.
I know this is just a few dollars we are talking here; however, it is the principle that counts which dealership seems to lack.
So this let tells me 2 things; 1- that dealership don't have a set pric e on parts
2- If you don't know what you supposed to pay for a certain part, you
will get taken to the cleaner. Thank God for Sewell parts.
-rbx10
So today I went there to pick one up and when the attendant brought the filter and the receipt , he told me the filter cost is $27. So I told him that they had say it was $25. For like a minute of going back and forth he went to the back and printed me a new receipt for $25 plus tax. He didn't look too happy though.
I know this is just a few dollars we are talking here; however, it is the principle that counts which dealership seems to lack.
So this let tells me 2 things; 1- that dealership don't have a set pric e on parts
2- If you don't know what you supposed to pay for a certain part, you
will get taken to the cleaner. Thank God for Sewell parts.
-rbx10
06-02-12, 10:53 AM
#3
Lexus Test Driver
06-02-12, 06:54 PM
#5
Pole Position
Ok, point well made about the $2 difference and a possible root of the discrepancy. That being said, I definitely agree with OP when it comes to dealer integrity and honesty. If you are not an educated consumer you will be taken for a ride, whether its $2.00 or $2000.00
I had Freehold Lexus service advisor tell me that my water pump needed replacement. When I called them to let them know that an independent mechanic (my father-in-law) failed to duplicate their findings - I was told that I misunderstood the advisor and that the water pump replacement was recommended but not required. You can draw your own conclusions from my experience...
I had Freehold Lexus service advisor tell me that my water pump needed replacement. When I called them to let them know that an independent mechanic (my father-in-law) failed to duplicate their findings - I was told that I misunderstood the advisor and that the water pump replacement was recommended but not required. You can draw your own conclusions from my experience...
06-03-12, 09:34 AM
#7
Yesterday, I called a Lexus dealer for pricing an engine air filter and the parts guy told me the cost is $25.
So today I went there to pick one up and when the attendant brought the filter and the receipt , he told me the filter cost is $27. So I told him that they had say it was $25. For like a minute of going back and forth he went to the back and printed me a new receipt for $25 plus tax. He didn't look too happy though.
I know this is just a few dollars we are talking here; however, it is the principle that counts which dealership seems to lack.
So this let tells me 2 things; 1- that dealership don't have a set pric e on parts
2- If you don't know what you supposed to pay for a certain part, you
will get taken to the cleaner. Thank God for Sewell parts.
-rbx10
So today I went there to pick one up and when the attendant brought the filter and the receipt , he told me the filter cost is $27. So I told him that they had say it was $25. For like a minute of going back and forth he went to the back and printed me a new receipt for $25 plus tax. He didn't look too happy though.
I know this is just a few dollars we are talking here; however, it is the principle that counts which dealership seems to lack.
So this let tells me 2 things; 1- that dealership don't have a set pric e on parts
2- If you don't know what you supposed to pay for a certain part, you
will get taken to the cleaner. Thank God for Sewell parts.
-rbx10
Not sure of the exact quote, but "never ascribe to malice what can be ascribed to incompetence". Or, in this case, I seriously doubt the guy on the phone was under-quoting the price by $2 to lure you into the store so he could wring an additional $2 out of you. He made a mistake, clearly, as we all do on a dialy basis. Probably an honest one.
But, +1000 re: "thank god for sewell lexus". My dealer doesn't even really have a parts department. They have a place to go buy Lexus embroidered hats and polos.
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