Also, saw this one today in a parking lot.

 

Asked Lexus service in Winter Park FL, told me "they have never seen that before"
Keep in mind this is the same guy that said the same thing about the "sticky" interior in my 2010 LS460 and 3-weeks later I received notice the were replacing dashboard, center console, and all the door panels.



-2013 GX460
-2010 LS460
-2014 GS350
-2015 ES350 (Mom's

 

Look at that hazy headlight lens... Glad I had protection put on to prevent this, no haze on mine.
https://www.clublexus.com/forums/gx-...rotection.html

 

Our 13 has this issue on the PS. It doesn’t bother me as bad because I doubt many people notice. I noticed right away. Had the car 18 months and I bet the PO just pushed it in.

I’ll probably just let it hang out. Don’t want to make it worse if I try and fix it haha

 

Does anyone know how to get Lexus moving on a campaign? This seems to effect most units that I have seen.

 

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Subject

Question Reference # 191016-000059

• Date Created: 10/16/2019 08:49 AM CT
• Date Last Updated: 10/16/2019 08:49 AM CT
• Status: Unresolved

 

I will let you know how it goes...

 

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Subject

Response By Email (Tiffany) (10/16/2019 12:58 PM)
Dear Mr. OK,

Thank you for contacting Lexus regarding the bumper issue you are experiencing with your 2013 GX 460. We understand this concern is important to you and Lexus wishes to ensure that your concern is thoroughly evaluated.

We have assigned a Lexus Case Manager to thoroughly review your concern. Your Case Manager now has all the information you have provided in your email as well as your phone number: (xxx) xxx-xxxx. By the end of business on 10/17/2019, your Case Manager will follow up with you personally via phone.

Your email has been documented at our National Headquarters under case #1910160286. We look forward to speaking with you.

Sincerely,

Tiffany
Lexus Guest Experience Center

Customer By CSS Web (Chris OK) (10/16/2019 08:49 AM)
I have contacted the dealer with no response on what seems to be a systemic problem with the bumper separating on 2009 to 2013 Lexus GX460's. I have taken photos of several GX460's I have seen that all have the same problem. I think Lexus needs to address this issue.

Question Reference # 191016-000059

• Date Created: 10/16/2019 08:49 AM CT
• Date Last Updated: 10/16/2019 12:58 PM CT
• Status: Response Sent

 

How do I submit my own? If we get enough submissions, it may increase the visibility of the issue.
-Skelter55

 

It would be great if everyone that has the issue could post a photo here. I submitted mine inquiry through the Lexus Drivers website.
https://drivers.lexus.com/lexusdrivers/

 

So they called me today like they said they would, talked to a nice guy named George. He informed me there was no campaign/warranty extension for this issue.
He also asked that I forward more photos of the GX460's with the same issue and it would work towards a possible resolution.
So post the pictures if you have the same issue.

 

I'd post a pic if I had problem but mine are still hanging on there fine. Kinda surprised after I smacked the front bumper pretty hard last year while off-road.

 

Seems to be only on the passenger side for some odd reason.

 

Thanks for your effort to get this resolved but unfortunately I have little confidence this will result into a a fix covered by Lexus.

I forget the details on this but a center impact could have been absorbed with the flex of the bumper causing no strain to the poor clips on the side of the bumper that seem to easily fail. I am thinking it was the lower bumper Acrad?

 

You never know, they replaced the interior in my 2010 LS460. 4 new door panels, new dash, new glove box door, and new center console/armrest.