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My 2015 Lexus GX460, backseat burned up where the seater heaters were. The car was off at the time sitting in my driveway. I have contacted Lexus who sent an inspector and said they wouldn't fix it, or replace my car. the back seat is a pile of tar pit melted goo, and they won't do a thing. I am having to go thru my insurance to get it fixed which I will pay for. Any suggestions to get this problem to the upper management, CEO's,etc...If my kid had been sitting there he could have been badly hurt, this could be the start of a recall...etc....just for safety sake you would think they would be interested in fixing it!!...
Last edited by AirForcegx; 03-18-16 at 07:34 PM.
Reason: add pic
i don't even know what trolling is..and what my motivation would be for making something like this up...i came to this site for help...might have been wrong...no after market anything...5000 miles..
First of all, please explain what it means that Lexus sent an inspector. Was it in the shop, and what did the dealer say. I agree that I'm very surprised that Lexus would not take this seriously. Why did they say they are not covering it?
If it only has 5k on it there should be no reason why they wouldn't fix it. I'd be calling Lexus directly or going to another dealer. I'd ask for written documentation as to why they are declining your claim.
Call 1 (800) 255-3987 number for lexus customer care--they will get a case started and they will take care of you properly--you should not have to pay a penny. I can imagine the stink in that GX too that will probably never go away---Im thinking Buyback and get you another GX--Im guessing everything is factory in your GX as well, if so there is NO way lexus will not cover you 100%
This is crazy. I'm now curious how Lexus handled this. Are you the original owner and what dealership did you go thru or did you go straight to corporate? My GX is a 2015 Premium with 9k miles and something as spontaneous as this is alarming.
OP very sorry to see this, and if this happened for no reason it is very concerning. Someone could have been seriously injured.
I am not saying this happened but is it possible something spilled on the back seat that you are unaware of? It would still be troubling if this was the case since any of us with kids know that on occasion they will spill something.
Can you please tell us why the Lexus inspector determined that Lexus wouldn't repair this for you? Lexus corp had to tell you the reason as to why they refused to repair it??
i dont know, from the pattern, looks like something was spilled on it. IF it was a heater issue, the whole seat would of been burned up symmetrically, but it looks like quarter rear of seat melted around seat belt. The seat foam still looks intact. Just looks like the faux leather is melted. What did you put on reat seat because its also on your hat.
From the looks of the picture not entirely sure its a vehicle issue.
take a pic of whole seat and back and not just a little part here like you provided.
I don't see part of the heater pad underneath the outer skin (doesn't look like real leather), unless the heater pad is under the foam. I believe the burn started on the surface, like something very hot was on top of the seat. Depending on the build/options you have with the GX, a good start could be to point out the seat may not be real leather, but when a dry leather is burned, it usually leave a dry char also. When there is plastic or liquid chemical involved, the charring would be consistent with what was photographed - shiny black tar.
If Lexus used a leather like material when it is supposed to be real animal skin, they might be in line for "product substitution" or "false claim" complaints.
There is a AC110 volt plug in the trunk and it is easy to think you could use that plug for electric blankets which anyone should never even think of doing. As for the aftermarket seat heaters out there, I would not recommend installing them at all in any vehicle. I understand everybody has their own budgets for vehicles but investing on safety and comfort features when they are not standard load would give the owner higher level of enjoyment of the vehicle purchased. I remember when I was settling with other brands of vehicles because of budget constraints and eventually came to realize I spent more in the end simply because the vehicles were not made by Toyota/Lexus.
Finally, I am very curious as to why Lexus declined to fix the damage.
03-18-16, 10:57 AM
back seat burned up
