My wife was complaining that she used to be able to get in car and just say “hey Siri, call” and initiate a call. When I would drive her car I would just use the disconnect button on steering wheel to initiate Siri.

I deleted all profile on both my wife.’a and my phones but initiating hey Siri makes the connection but then hangs up. I tested with a iPhone XS and it worked. All were on iOS 13 so something about iPhone 11 breaks compatibility.

Anyone know of any fixes or having same issue?

 

boy this is hard to follow. So you want to be able to say 'hey Siri' then give your phone commands?

I don't know about '15 but on my '11 the phone is connected via bluetooth as a 'phone' and also as a 'portable audio device'. This means it treats music from the phone as one thing and phone calls from the phone as a separate thing. Maybe you haven't connected it as a 'phone'?

 

Yes. It is connected with both.

As stated, this worked fine with any iPhone model XS or earlier but is broken with iPhone 11 Pro.

I thought it may of been an iOS update that broke it but testing with iPhone XS on same IOS version still works correctly.

 

I also am having difficulty following your thoughts. Did you try removing the phone and then re-connecting?

 

Yes. I removed all phones and reconnected them. I tested 2 iPhone 11 Pro phones and both fail to work with hey Siri feature. iPhone XS does work with the hey Siri feature.

 

It's a phone thing not the GX. Siri just like the Google Assistant is what it's performing the action, the GX just sees an outgoing call and responds appropriately.

Check to make sure you can ask Siri to make a call outside of the GX and that it does it correctly.

 

Yeah it works outside of GX but when connected via Bluetooth it fails.

As to whose at fault is the problem with issues like this. The phones work fine in NX and RX cars and only fail in GX. So my inclination is a bug in the GX that is not handling some Bluetooth protocol in new phones. Given the car is 5 years old I doubt Lexus will update firmware.

I just want to document in case anyone else runs into this issue.

 

I have an Iphone 11 and I can confirm that dialing via Siri behaves exactly as Jedware posted. It disconnects as soon as it starts to dial. It has been happening for a while as far as I can remember. I always dial directly from the phone or sometimes from the voice command on the steering wheel. However, even when contacts were downloaded to the system via BT, using either voice dial or directly from the screen doesn't work with phone numbers that have extra commands, like # or "," to pause and enter password, when when you dial into conference room for work that uses "," to pause and auto enter a code.

 

Have you tried deleting all phones on the car, deleting anything connected on the phone (headphones, speaker, other cars) and rebooting?

I had a similar issue with an Android phone on my Acura. The call would connect when initiated from the car and then switch immediately back to the phone.

It turned out that it didn't like the Jaybird headphones. Once those were removed from the phone (and the phone rebooted), then the phone/car worked as intended.

 

I tried my google assistant and it works fine, I know i-phones have had issues with multiple makes due to their way of handling Bluetooth protocols

 

I have always had this issue in my 2011 with a iphone 7, 8, and 10. The hey siri initiates a “call” for the voice prompt, then it can’t make the second call to actually call.

otherwise hey siri works fine for everything else.

 

Quick Update.

It appears everything started working again after the iOS 13.3.1 update. So it was a bug on Apple’s side.

 

Good news, thanks

 

Just curious, but why even say “hey Siri”.....if connected to BT all you have to say is ,”call so and so “ or press the call button to pull up all previous calls and go from there. Just not following why the need to use Siri if connected to BT.

 

I guess different people do different ways. I use the call button but my wife was always using hey siri. That is why I never noticed the problem till my wife pointed it out to me.