boisvert00

How difficult was the install? I just bought it and I am wondering how DIY this is.

virtualpj

If you know how to use a panel tool and a screwdriver, it takes about 15 mins. Follow their videos and it’s a difficulty of 1 on a scale of 1-10.

boisvert00

You were perfectly on target at 15 minutes. Thank you very much for recommending this solution, it worked great!

boisvert00

SO after installing the unit, the sonar/radar system goes crazy thinking I am about to hit something on the side of me or in front. I turned it off and all seems to be working at the moment but something I gotta call tech support about.

Husky2021

Purchased our 2017 RX350 for my wife specifically for all the included safety features as compared to her 2009 Infiniti. The including the connected features were obviously part of our buying decision.we also purchased a Lexus 7 year or 75,000 extended warranty to cover the potential expense of all these luxury and safety features of this car. My wife hates car shopping, so if the car is dependable we normally keep them about 8 years. After receiving the e-mail last year about these connected feature no longer working when the car will only be only 5 years old and still under warranty, I was infuriated. Called The dealer, who of course passed the ball to Lexus only to be told that no additional solutions have been made available at the present time and that basically they had no control on what the network providers did. What a crock of crap, for a company that has made their reputation on customer service, quality, and durability especially in their luxury brand! I found it hard to believe that our 2017 model was using Technology that they must have had some foresight to how long it would last. In our case the 2018 model was upgraded with 4g modems that would not be included in the retirement. Was it just a coincidence that the mobile network and subsequently the cars safety features would work for approx. 4.5 years after the 2017 model was sold and the standard warranty expires in 4 years…….? In our case we have a car still under manufacturer warranty with features and services covered under the warranty. I see no fine print in the $2200 warranty that was sold to us that covers this eventuality. Overall just a very bad customer service issue not to have:

1. Given their dealers better information on how to handle their customer base who would obviously be upset.
2. Had a customer loyalty offer in place based on the model year of your vehicle if a retrofit was not possible and how many years you were at least able to enjoy the services that you had.

Personally, since my wife likes the car otherwise, we would be interested in a retrofit. I have a hard time believing that the 2018 model which is the same body style in the current design cycle (2016 was the first year for this style) could not be made to work in our 2017 model. I think we all know that no major chassis, exterior, or interior body changes are done within the design cycle which is normally 6 or 7 years.



QUOTE=DavoLBC;10926852]I agree with everything you said. It is very close to another post I put up on another thread. at this point I think we need to start contacting government officials because I do believe we are being robbed literally. We were sold a bill of goods and they renegged on products and features that were promised when purchasing the vehicle. I know I would not have purchased it had I known I would lose the app and the other features included with the car infotainment system. I find this to be extremely outrageous. Is Toyota trying to make us mad or others sweat it out and then at the last minute come and save the day with some type of fix that we will have to pay a fortune for or lose it all? This is no way a company can stay in business better yet an extremely large corporation with millions of cars purchased and on US roads. There are government agencies that do watch dog jobs just for crap like this where the consumer is involved and takes a loss on something promised. You shouldn't have to pay a lawyer to go with you to the dealership and work out a contract that suits both you and the manufacturer but cost you almost as much for the lawyer as it does for the vehicle. This is just ridiculous if I had my way no Toyota or Lexus vehicle would ever be allowed to be sold in the United States. Not just because of my anger but because of the millions of people that will be affected as a whole. After reading the response and the Toyota representative saying it's not plug and play and seemed to have no caring for the car owner whatsoever. So call your congressman your senator or email them about this I'm sure they can help us and send us in the right direction this is a federal issue. I don't think they would allow a company to sell a cell phone for $1,200 and then tell you the phone part won't work after 3 months and the data won't work after 18 months. All because they're upgrading technology of course you would be told this after you had already purchased the phone with no refund available. Definitely a federal issue.[/QUOTE]

Jorge2017

Thank you for your comments. As a disabled person was the primary reason for my purchase of a 2017 ES 350 was the Enform Suite of features. As it my vehicle approaches the 5 year mark I am about ready to purchase a new car (depending on availability!). Does ToMoCo have any reason to believe that I will buy another Lexus! I have loved this auto but trust has been destroyed. All of this could have been avoided. I am sad to say goodbye Toyota. I wonder is there is a class action lawsuit in the works. Does anyone know about it?

omnikey

I honestly don't know why we are so upset about the Enform service being sunsetted, due to this 3G issue. I have subscribed for 6 years, and it's terrible.
Its barely usable, the app has consistently had the worst reviews.

I renew every year, then kick myself for doing so. If Lexus is good at one thing, its putting us out of our misery.

I have to constantly log into the app, even after you have established authentication via biometrics. Usually, I don't have time to do this, and end up not using the app.
Lately, my app is stating that I am "not authorized to execute remote commands". This is on both Android and iPhone. I called Lexus and was passed around, to wear me out, break my resolve.

I am a software developer, and Lexus has consistently delivered an app that in my business we describe as "User Hostile". Lexus Enform is as bad as it gets. Its a real embarrassment to a company that used to get things right.

BoogyBear

Has anyone thought about replacing the whole upper console with one from a newer, donor vehicle? I have seen them sold for as little as $65 coming out of a 2019. I don't have RES+, but if I did, I would probably give it a go.

Acrad

A new Telematics transceiver would be needed as well.. MSRP around $1200. Likely wiring changes and then vehicle VIN would need to be programmed into it somehow..... I suppose possible VIN is also used for inclusion/exclusion from being able to use Enform as well server-side.

https://www.clublexus.com/forums/gx-...l#post10891576

arags

I am curious as to what functionality is really lost. I hazard a guess that we would lose:

• Navigation
• SOS button

Is there anything I am missing like an automatic SOS call if airbags are deployed or something?

I am not surprised with technology changing so fast that anything tech will be outdated in 2-3 years. I wonder if it makes sense to rely mostly on aftermarket stuff for technology? The enform suite really sucks, but i had a honda pilot before and they are really not that much better either. Either way, unless you plan to switch your car every 3 years ( which is what i usually do for my computer/other electronics) I think this will be chasing the proverbial tail.

I am thinking of a few things and I wonder how folks feel about them

• I plan to have an Ipad mounted instead of ever using something like enform suite ( ugly I know, but highly functional ). The standard head unit is primarily for system functions and nothing else. Even the navigation sucks since it costs about %169 to upgrade what's free via Google Maps or Waze. I know that some folks are installing carplay either via beatsonic style or the complete head unit itself via the phoenix style devices and thats another option to keep the newest tech.
• Obviously, folks have already found options for remote start including using an app-based approach
• I was just looking at a few options for emergencies and came across these options
  • https://www.onstar.com/us/en/guardian-app. Onstar on a mobile app ( harken back to the ipad )
  • for our RX brethren look at comma.ai ...
  • If we had enough folks here we could perhaps get the comma.ai folks to come up with something for the GX too and maybe have it include some auto accident detection ? see here https://comma.ai/services
  • Something like this
    Amazon
    Amazon
    which also has a sort of SOS button and an annual subscription, still cheaper in the long run than a retrofit?

Finally, I don't condone the behavior of the manufacturer, but I think it's kind of inevitable given the different temporal scales the lifetime of auto vs tech . I personally bought my GX with the thought that it will last me 15+ years from a mechanical standpoint and work reliably towing/off roading even at 200K or 300K miles as long as I maintain the mechanical components (as also I would definitely buy the V8 LX or Sequoia --not quite sure how i feel about the TTV6 reliability yet). I would not buy a Land Rover, BMW or Chevy Tahoe, Ford F-150 thinking they would last half that long, the latest tech they have today will be obsolete in 3-4 years and then you are stuck with reliability issues as well.

Acrad

The following services will be terminated. 2010-2015 (Safety Connect and Destination Assist) while all 4 bullets for 16-18 models.

• Lexus Enform Safety Connect including Automatic Collision Notification, Enhanced Roadside Assistance, Emergency Assistance Button and Stolen Vehicle Locator
• Lexus Enform Remote including Remote Engine Start/Stop, Door Lock/Unlock, Vehicle Finder, Guest Driver Monitor, Vehicle Status and Alerts, Key Fob Remote Start, and Integration with Alexa® and The Google Assistant
• Lexus Enform Destination Assist including 24-hour live response center agent
• Lexus Enform Service Connect including Vehicle Health Report, Vehicle Alerts, and Maintenance Alerts

https://www.clublexus.com/forums/gx-...l#post10824981

arags

I can get the utility of theAutomatic Collision Detection and that's the only key drawback AFAICS
The other stuff, wonder how useful everyone finds it ? Remote start I get, but thats an easy fix with the 12volt or other aftermarket solution correct?

Finally, most of these services you need to pay for anyways so ??

L3xusGX

We were informed about two apps when taking delivery of our Lexus: Lexus App and the Lexus Enform App Suite. The sales person made it clear the Lexus Enform App Suite was garbage and the ONLY app we should install was the Lexus App. If it helps, the Lexus App has work fairly well over the past year that we have utilized it.

tecman

I may have missed this, what provider is Lexus using?

In my security system business, AT&T is expiring at the end of February but Verizon is good for another year.

Acrad

Many say Verizon..